Customer reviews of Picksea

Contents arrived in very poor condition, item poorly protected

Bardzo długi czas oczekiwania na przesyłkę,ponad trzy tygodnie.Oplacilem szybką przesyłkę ,aż strach pomyśleć gdyby to była normalna przesyłka.Towar otrzymałem dobrze zapakowany i zgodny z zamówieniem.

Non-compliant delivery, obliged to open an incident ticket at PayPal and threaten to e-mail the DGCC RF to obtain satisfaction.

I've received the paper cards, but today I still haven't managed to download them. I've installed the NV chart app on my Mac, but I can't find my password to use it. I've asked the system for a new password, and I'm still waiting for the e-mail. Admittedly, I'm no computer whiz, but at this level we're being laughed at...

I paid for fast delivery. But I received my parcel 1 week later. Very disappointed SALMAGNE Virginie

I asked the sales department for advice on what size to take, and they told me "your shoe size". I trusted them, but I was wrong. It was much too small. So I sent them back to make the change at my expense. 15€ more. I won't recommend Picksea because it's not honest.

I ordered my new laminated nautical chart which was chipped when I got it back

Order received after 4 months... No follow-up, no information if you don't ask any question... No commercial gesture, everything seems normal... As a boater, this will be my first and last order.

I didn't like You didn't make the grade for the shoe size

Order in July to receive the order in December. 6 months of delay. No information, no compensation. Website to avoid.

My order had been forgotten, no news for 5 weeks, I had to restart to receive it.

Change of carrier, order on March 17, reception on December 3.....10 months to get my package....

Item received in a different color than ordered (red instead of black). The least I could have done would have been to warn the customer before sending! The return costs were at my expense if I returned the item, so I kept the item but it does not really suit me. I don't recommend this site.

Incomplete shipping address, package returned. A person named *** tells me that I did not enter my address correctly. This has never happened to me in 25 years of Internet ordering, but why not... rather a bug in your system, but it can happen. The role of the after-sales service is to listen, reassure, and find a solution. Isabelle wanted above all to be right and show me that I was wrong. Totally out of her role. Maybe try an internship in customer relations, but I think I'll put her mostly in administration or handling, without any contact with customers. Good luck! ***

iMPOSSIBLE TO VALIDATE PAYMENT BY CARD I AM THE FORMER PRESIDENT OF THE BANK IN QUESTION;;;; Too bad because your articles seem excellent

I never received my package sent by colissimo. Although I received a notice of deposit in my mailbox, I did not find it inside. I have not had any response from colissimo despite 3 reminders made via their online form. I don't know what to do anymore.

I was very disappointed because after sending back the raincoat I had ordered, it was returned to me without explanation. I had to call and was told that the raincoat was full of mud when it was not even tried on and shipped back to the post office a few hours later. I just unfolded it and put it back in its packaging. When it was returned to me it was barely dirty on the right side. So that means I received an item that had already been returned by someone else and had been worn. I would never send back a dirty item.

Hello, I am very disappointed to have received a Musto Gore tex offshore jacket for men, even though I had specified to *** with whom I finalized my order that I wanted to buy a WOMAN jacket. I have to bring my daughter to whom I would like to give this Christmas gift, so that she can try this jacket before possibly returning it to you. When I received the parcel, I phoned Picksea, I explained the problem to a person who introduced herself as the accountant and who told me that women often choose the men's model to be more comfortable and that in any case the supplier will not be able to send women's jackets to Picksea until spring 2022! Who are we kidding? In summary: I paid for more than *** a jacket that does not correspond to my request, I have to move my daughter to try the gift she should have received at Christmas (so missed for the surprise) and no one responsible at Picksea to find a solution to their error. I find this neither very professional, nor very serious, nor very honest! To read you ***

Bermuda shorts too big and not the right color

Hello, Disappointed with your communication vis a vis gloves I imagine more in stock or available. Yes I understood when I received first the notice and then your message about this refund but no response to my next message asking why this refund.

2 OUT OF 3 PAINT CANS ARE VERY DAMAGED. However, no damage on the packaging.

Slow shipping!

Package not delivered to date or even probably lost. To be continued.

unmet deadlines

Waiting time too long, no news!!! Very disappointed by the quality of my boots I will not repeat the experience!

Delay of more than 5 weeks in the order. I found out because I contacted customer service.

I still haven't received the package....It was lost and I contacted you to find out how it was going... So I am quite bitter to receive this message! Please act as soon as possible for a refund or a new shipment! ***

Even if the ordered products are in conformity, the delivery times are a real inconvenience. Logistics and delivery are on par with vaccination in France.

3 weeks before Christmas I buy a H H supposed to be a Kdo for Christmas At no time I am told I am out of stock On 23 /12 the day before Christmas Eve I am told I will not be delivered in time Today 18 /02 /2021 , 2 months 1 /2 later, still no article. I have just been reimbursed The most unpleasant thing in this situation is to find yourself without a gift on Christmas Eve... lack of communication You should have warned well in advance of your worries about restocking with this supplier and of the risk incurred.

I ordered a bag and after a few weeks when I asked what was wrong with my order... I got a refund.... The few other odds and ends I had just added them like that with my bag. The bag was the item I wanted... I wasted time for nothing

Not satisfied by this purchase because it is impossible to see on the picture if there are 1 or 2 shoulder straps to carry the duffel bag and no precision on this subject in the product description. Moreover, it would be wise to put a man or woman model wearing the bag to realize the volume more precisely.

I ordered a Thermos for my husband at work for lunch, thinking that even if it's more expensive I'm working for small businesses rather than going to ***. The shipping costs I found it high but I ordered anyway with the same idea of doing a good deed. And in the end I was told that I didn't have the item I needed the most

Unfortunate experience that found a way out.

Shipping delays not respected

1 star and I'm still nice Sock ordered not in stock I am offered another model 24 hours delivery not respected and far from it, I left in offshore regatta without waterproof socks Back home I put the socks for a test in my bathtub Result socks not waterproof I am still waiting for the refund of the amount for the express delivery that was not respected and I think a commercial gesture would be welcome ***

Products very good but the delivery tnt catastrophic

I ordered in May after the end of the containment and delivery in mid-August after many calls to come to the news of the follow-up of my order. Of course we can understand that the delays are more important this year, but to have to wait 3 months and not have any customer follow up is not very correct. I have a business myself and when I have a difficulty, I always warn the customer and keep him informed. It is the least I can do!

I ordered a life jacket for my autistic son. The item was in stock and I paid for the delivery in 24 hours. I did not receive the vest I ordered but another model, I had the delivery in 72h. You won't get any gesture or refund without begging for it. I do not recommend Picksea, who through their unacceptable Terms of Sale and Return they use to their advantage to place you in a *** their unsold items considering the cost of the product they know they are not risking much and a *** will cost you 20x the price of the item. Picksea should be ***

The offer was tempting, the response to my order was quick. But then I didn't hear anything for several weeks, and I had to insist to learn that the item I had ordered and had been told would be shipped soon was no longer available. The offer that was made to me afterwards was decent and the matter ended quite well. All in all, it appears that the presentation of available articles must be well followed and above all that the announcement of a forthcoming order should only be made with certainty.

Disappointed... I did not receive the product I was expecting, different from the product images on the site and no response or feedback from support to address the issue: / First experience inconclusive.