The online store Picksea is praised for its exceptional customer service, with many highlighting the competence and friendliness of the staff who readily assist and provide guidance. Customers frequently note the fast delivery times, often receiving their orders promptly and in excellent condition, which contributes to a seamless shopping experience. The website is described as clear and easy to navigate, making product selection straightforward, complemented by accurate descriptions that help consumers make informed choices.
- When you press "forgot password", it doesn't work. - after 10 days my order has still not been shipped - I asked for information about this on the site, I did not get an answer.
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Eric N.
Rating: 2 out of 5
Hello, it's been more than 8 days since I placed my order and you specify a delivery within a week, which is not the case. it wouldn't be serious if you kept your customers informed with a little email. worried, I called last night and a lady answered that I would have an email next week to get an answer. I'm still at the same stage today.
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Eric C.
Rating: 1 out of 5
I am not satisfied at the moment; there is a delay for my order which has still not arrived. The exchanges with the customer service are rare or non-existent. I have had only one answer to my numerous questions. I don't find this very serious, but I hope that my order (a birthday present for my son) will arrive very soon.
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CEDRIC L.
Rating: 1 out of 5
We cannot answer your satisfaction survey as I have not yet received my package which was scheduled for delivery on August 19th.
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marie-pierre F.
Rating: 3 out of 5
the delivery time was 5 working days as announced PLUS 10 days. as much to say that if it is pressed it is missed! Moreover, the items arrived in a torn packaging. Fortunately they were all there and unharmed. the problems encountered were due to transport. for the rest picksea ensured
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Silao M.
Rating: 1 out of 5
Total lack of information bad interaction between customer and supplier wrong information about stock and delivery time
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Nicolas N.
Rating: 1 out of 5
Order placed on August 3rd with a delivery announced under 7 days. On the 13th, despite an unanswered email and a useless phone call, I simply know that the boss is on vacation until August 26th and that only he has visibility on my delivery! We do better as reactivity!
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Olivier G.
Rating: 2 out of 5
No information on the progress of my order. I had to complain on the FB page to get a contact. Unacceptable delivery time (11 days from my purchase to shipping) (may be justified but not explained). For a 1st purchase I am very disappointed
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Serge L.
Rating: 3 out of 5
the products are great, the announced delays and the customer service much less so
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Alain M.
Rating: 1 out of 5
Nothing received to date, difficult to give an opinion...
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Brigitte G.
Rating: 3 out of 5
No indication of delivery except that it was made before July 25? Which is not the case ...
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sylvie M.
Rating: 2 out of 5
product error + return address error of the product reshipped after needing to relaunch for the fast delay promised by phone but not held in the end cde urgent for early last week, still as recovered! good news I finally found trace of the package sent to a wrong place reception yet friendly phone,
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magord L.
Rating: 1 out of 5
Hello I am really disappointed by the site picksea. Indeed I placed my order on Sunday June 30th. I had news of my order on July 10th specifying that it was sent via collisimo. We are on July 16th and I still haven't received anything for a use on July 18th. Indeed I was counting on these bags for a delivery. In parallel and the same day of order on June 30 I bought shirts via cafe coton. The next day I received a notice of shipment. And was delivered on Thursday July 4. The shipping costs were also offered. Comparison obliges I do not hide you my disappointment for my first test on your site. Not sure to come back. Sincerely ***
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Louis L.
Rating: 1 out of 5
I did not receive my package so it is difficult to say!
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JEAN ALEXANDRE O.
Rating: 2 out of 5
Problem with the address and the delivery time. It's a pity because the customer service in the store is very good.
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JEAN MARC G.
Rating: 2 out of 5
Poor experience ....I order on Saturday June 22 and ask then pay for a quick delivery....and in the end I am delivered on Tuesday July 2, 2019......
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ERIC B.
Rating: 1 out of 5
I am still waiting for news about my order. No delay, no information.
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ANDRE G.
Rating: 2 out of 5
I ordered and paid 10 days ago and I received nothing ? Pb of delays !!! Delivery by chrono post ???
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Matthieu B.
Rating: 1 out of 5
I ordered a waterproof bag with shoulder straps and when I received the order I received a bag only with a shoulder strap... After contact with the site they offer to reimburse me the shipping costs of *** ... I expected a little more in terms of commercial gesture ... On the other hand the order was processed and shipped quickly.
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Loic B.
Rating: 1 out of 5
I work in the trade and find it unacceptable not to be greeted with a smile ... This merchant is in the wrong business. If the purpose is only the transaction, you might as well buy on the net!
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Jean T.
Rating: 1 out of 5
Still not received my order, lack of speed in the service. I am not satisfied.
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Marie B.
Rating: 2 out of 5
I bought a product that I was charged 10 times the original price. The seller, who apparently had noted the problem did not contact me to let me know the error. Fortunately I went back to the store or it was for my pocket...
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Virginie C.
Rating: 1 out of 5
Hello, I am not at all satisfied because I placed an order on 31 /05 /19 with *** shipping costs (TNT EXPRESS) with a guaranteed delivery before 11 /06. It is now the 13 /06 and I still have not received my package. Sincerely. ***
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Aurélien C.
Rating: 3 out of 5
Missing gift bag
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Christian P.
Rating: 3 out of 5
Order not arrived in time. More than a week to make Nantes Rennes is exaggerated. When you sell on the internet, speed is essential.
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ANNE-SOPHIE D.
Rating: 3 out of 5
The delivery time has been shifted by 2 days. So not very reliable. Otherwise perfect product!
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Didier C.
Rating: 1 out of 5
You ask me to evaluate your service when it's been more than 8 days since I placed my order and I still haven't received anything (the items were available in stock). Surprising as an approach ! !
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Nathalie H.
Rating: 1 out of 5
I still haven't received my order and I can't reach anyone. I have called, left a message and have not been called back. My phone number is ***.
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Vincent D.
Rating: 2 out of 5
A cap sent in an envelope arrives completely deformed
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Acheteur Vérifié
Rating: 3 out of 5
error during the preparation of the package or article received nonconforming quality control leaves something to be desired
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Acheteur Vérifié
Rating: 3 out of 5
It is a pity that one of the items I ordered could not be delivered.
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Acheteur Vérifié
Rating: 2 out of 5
The size chart for the camel boots is ***, leading the customer to take the wrong size. Disappointed with the lack of professionalism.
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Acheteur Vérifié
Rating: 1 out of 5
Very unhappy because I paid for gift wrapping and it was not done. This totally spoiled the surprise effect for the person concerned....
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Acheteur Vérifié
Rating: 2 out of 5
The items purchased were not at all what I had hoped for.
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Acheteur Vérifié
Rating: 2 out of 5
On time delivery with classic vpc packaging - however the product is a pale copy, I doubt this one is as strong and durable as the one from 20 years ago. I will not recommend this purchase. Cordt, ,
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Acheteur Vérifié
Rating: 3 out of 5
One of the two items ordered did not fit at all
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Acheteur Vérifié
Rating: 1 out of 5
Hello, on my order ***, I called customer service on 3 /12 /2018 at 9:40 am to warn you of a delivery problem with Collissimo, indeed despite a so-called deposit in my mailbox (November 30) I never received the package. However, on 7 /12 /2018, you say on my summary that the order has been delivered. I understand that it is more the responsibility of Collissimo to find this package but I am just disappointed in the lack of consideration of my request by phone. Thank you for the attention you will give to my request, waiting to find this package one day. Sincerely ***
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Acheteur Vérifié
Rating: 1 out of 5
expensive article considering the quality
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Acheteur Vérifié
Rating: 3 out of 5
Interesting price but the quality goes with it! The legs are too long and some pockets are missing. The protection against the cold and the humidity is a little bit too low. For sailing at night in early October.
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Acheteur Vérifié
Rating: 3 out of 5
The article received was faithful to my order, unfortunately the delivery time was not respected (5 days late compared to what was promised).
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