Customer reviews of Picksea

Very disappointing. The product (40 mm long flat calipers) is announced in stock but the order is sent only after 4 weeks. Without any news, I had to contact myself to get information and understand what was going on: waiting for the supplier. I absolutely needed it for the Christmas vacations. I was right to anticipate my purchase in November... Moreover, for an unknown reason, the package was not delivered to the requested relay point. Last surprise: when I finally get my order back, I notice that the flat stirrups are not the size I ordered (50 mm instead of 40 mm). Very long delays, unsolicited information, modified delivery, non-compliant order: full marks! Usually I never put reviews (positive or negative) but this is out of the ordinary enough to deserve it.

Correct order taking, mention of stock, etc. .... It's after that it spoils! Link to the carrier : zero Answers to customer messages on the site ; several days delay.... Muddy explanation.... Lost product Refund proposal on December 24: not before January 31 because the accountant is on vacation! Are you sure you want to do a satisfaction survey? !!!! Do competitive intelligence instead.....

deadlines met but product not yet tested

fast delivery

speed of delivery and product conforms to the request

I would not rate the delay in delivery as I attribute it to the current strikes. I did not rate 5 stars because I had a hard time getting information about this delivery delay. The package tracking was not activated. As a customer, I like to be kept informed of delays without having to ask. The product itself deserves a rating of 5. Thank you. With my best regards.

I was not notified that the item had arrived at the relay point.

A little expensive for the price. The grey and blue ones are almost identical. I am disappointed

long delivery

Product comfort to the description and to our expectation

Product corresponds to my expectations. On the other hand, the delivery time is a bit long.

I was patient because there was no urgency to repair my sail and because you were very kind on the phone but it is not normal that you continue to promote on the internet a product that you have been out of stock for three months (with the mention delivered within a week), this shows at least a negligence on your part

The only point that explains my rating: in commenting on my order I had underlined the wish to be delivered with 4 mooring lines: 3 of 5 m and one of 10 m. The package includes only one 25 m mooring line.

****

Products in conformity with the order Delay initially not announced, then claimed and commitment not kept 2 times

Hello, Marine card ordered on 21 /11 received on 12 /12, while it should have arrived between 02 and 05 /12 and I needed it of course on those dates. When I called, the person on the phone gave me the impression that it was an oversight, she offered to reimburse me because I told her that the other people in the training had received it on time (ordered from competitors) and assured me that I would have it on the 11th, I went to the relay point, still not arrived. So I will not repeat the experience, because I am dissatisfied with the service and I am behind in my training. Sincerely

The delivered suit is of very good quality, easy to put on and take off alone. The only complaint is that it is not the model presented on the website. In the future, it would be important to warn the customers before or at the time of the delivery, because it would avoid messages of complaint as I could do it. ***

I received a message from the carrier indicating a return to sender The letter carrier told me the next day that the package was leaking a viscous liquid Not packed well enough? Or mistreated? Or both.... Not yet received

Product meets my expectations. Customer service easily reachable, attentive and responsive. I remove one star because of a small problem of delay due apparently to a delay of the supplier and also for the bad choice of the packaging, which was not adapted to the product. Indeed, as it is a long eye needle, it would have been better to pack it in a rigid cardboard box, rather than a soft plastic envelope, because the needle was twisted when it arrived. This is not surprising when you know how "delicate" the deliverymen are when they handle the packages.....

Disappointed after a refusal to group my last two orders to give me free shipping. Instead you offered me the delivery for the next order which for me is not a commercial gesture, just a way to push me to buy.

Satisfactory order for every purchase and correct delivery.

Product conforms, but shipping time is way too long! More than 10 days before the shipment of 2 small springs that were apparently in stock!

satisfactory product, nothing to report.

Perfect products. On the other hand, more than a month of delay between the validation of the order and the delivery without informing the customer. It's a shame

Hello, I am indeed satisfied with Picksea. Your page is very nice. That said. Small criticism on the communication. The update of the catalog is certainly complicated or even impossible depending on the number of suppliers. But the information transmitted to the customer must be accurate and fast. To be more precise, when a customer orders 2 items, one of which is unavailable in the end, and he still receives the unavailable one but not the other, there is a communication problem. Well, it happens and I would continue to buy from picksea because the team seems very nice. No hard feelings, but if you want to improve something it's this one.

The delivery is fast!

Fast delivery of the package, corresponds well to our expectations. Very satisfactory. Quality product.

6 weeks to receive my order. No information from picksea. The least they can do is to inform the customer.

Very fast delivery and simple and fast exchange or refund. Good quality product but the price of the product can vary by 20 for some from one week to another

perfect product what we expected, just on the delivery colissimo, they were not great

Order conforms and delivery time respected.

I placed an order on October 28, and paid an additional shipping charge of *** for express delivery on October 30. We are on November 12 and I still have nothing! despite several calls and a new shipment of my order on October 6 for delivery on October 8. The carrier says he came to my home: false, I did not move all day, and warns me on the 9th of his delivery at a partner shop in a town near here (and after having, initially, indicated to have given me the shipment in person!) I am outraged and furious. Advice: bring up the problem of the delivery driver *** to TNT, change the carrier ? ( *** ?) On the other hand, it is annoying to get the number *** and a voice mail when you do the *** to contact the company. You really have to insist that someone answers.

clear site, fast delivery

missing a product order blocked and refund to cry this site is to ban

I'm going to test my waterproof bag in real extreme conditions. Sailing during 3/4 week on a 60 feet imoca boat. resistance and waterproofness will be put to hard test. back around december 15th i will be able to deliver my feeling and the technical result. cordially ***

Quality and choice of products sold.

Having to send an email to request a refund and pay for return shipping is not a good practice to recommend.

ordered products corresponding to my expectations. Delivery time a little long, > 19 days, after two telephone reminders.

I am very satisfied with my purchase. It protects well from the rain even in heavy downpours. It is comfortable and the price/quality ratio is excellent. On the other hand the delivery was very fast.

Satisfied with the second shipment of the missing part to the first package Satisfied with your understanding and your speed