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M
Rating: 3 out of 5
I received my package well but I returned it to Picksea.
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Customer reviews of Picksea
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 839 published reviews
Summary of reviews
The online store Picksea is praised for its exceptional customer service, with many highlighting the competence and friendliness of the staff who readily assist and provide guidance. Customers frequently note the fast delivery times, often receiving their orders promptly and in excellent condition, which contributes to a seamless shopping experience. The website is described as clear and easy to navigate, making product selection straightforward, complemented by accurate descriptions that help consumers make informed choices.
Reviews 1 and 3 stars
Reset filtersS
Rating: 3 out of 5
Product delivered quickly and confirmed to the order. However, I would have liked to have more information about the origin (manufacturing) of the product.
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S
Rating: 3 out of 5
delivery was complicated. the book a disapointment
F
Rating: 3 out of 5
Order guy cotten beanie red recu blue.
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E
Rating: 1 out of 5
Contents arrived in very poor condition, item poorly protected
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Y
Rating: 3 out of 5
No problem with the delivery itself (product delivered compliant and in good condition). Problem with the time taken to hand over to the carrier; the day after the order was placed, Picksea announced that it had been handed over to the carrier, whereas this was not the case, as indicated by the delivery tracking link. Next time I'll take a bigger margin: the marine chart I'd ordered arrived after I'd left for the site. I now know to allow a week.
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L
Rating: 1 out of 5
Non-compliant delivery, obliged to open an incident ticket at PayPal and threaten to e-mail the DGCC RF to obtain satisfaction.
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J
Rating: 3 out of 5
Very good
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J
Rating: 3 out of 5
My order has been taken into account but has not yet arrived. In return, I have been informed of the delay.
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B
Rating: 3 out of 5
Product conforms delivery time a little long although the product was normally in stock a little disappointed at this level
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G
Rating: 1 out of 5
I've received the paper cards, but today I still haven't managed to download them. I've installed the NV chart app on my Mac, but I can't find my password to use it. I've asked the system for a new password, and I'm still waiting for the e-mail. Admittedly, I'm no computer whiz, but at this level we're being laughed at...
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V
Rating: 1 out of 5
I paid for fast delivery. But I received my parcel 1 week later. Very disappointed SALMAGNE Virginie
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S
Rating: 3 out of 5
Problem with the DPD delivery man who was not reliable at all. Ten days, three notices, four appointments and two trips to pick up the package.
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I
Rating: 3 out of 5
Good when the material is in stock; much more random when it is not.
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P
Rating: 3 out of 5
Disappointed by my order. The article was presented by pair on the image of the site whereas it is delivered to the unit (contrary to the competing sites whose same image relates well to a sale by pair). The sales team recognized its error but I am still penalized financially despite a commercial gesture on a possible future order. An unpleasant impression of having been deceived.
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F
Rating: 3 out of 5
Fast shipping, unfortunately the size was not suitable and no exchange possible because no more stock for the next size. I think it's a shame to have to pay the shipping costs because this return cost me seven euros without having the product. I have not yet received my refund but with all the possibilities of free returns that exist today I will turn more to sites that offer this service.
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Response from Picksea
Hello, your order will be refunded in the next few days. This Croc's child clog is at -50% because we stop it, the availability is therefore limited to the stock we have. Regarding the shipping costs, we understand your dissatisfaction but the limit of coverage is explicitly detailed in the "exchange and return" section of the site.
E
Rating: 3 out of 5
The delivery place was not respected, which forced me to organize myself differently.
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R
Rating: 1 out of 5
Order received after 4 months... No follow-up, no information if you don't ask any question... No commercial gesture, everything seems normal... As a boater, this will be my first and last order.
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J
Rating: 3 out of 5
Too long!
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H
Rating: 1 out of 5
I didn't like You didn't make the grade for the shoe size
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D
Rating: 3 out of 5
Delay too long Yet credit card charged at time of order
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L
Rating: 3 out of 5
I found my raincoat on the Picksea website at the best price on the net. Unfortunately the item delivered was defective and had to be returned for exchange. The second oilcloth delivered is still defective... It's a shame.
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G
Rating: 3 out of 5
Still haven't received the rest of the order made over a month ago.
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D
Rating: 1 out of 5
Order in July to receive the order in December. 6 months of delay. No information, no compensation. Website to avoid.
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Response from Picksea
Hello Sir, we apologize for the lack of follow-up on your order and assume our share of responsibility for your dissatisfaction. Indeed, some references are made available at very or even too distant deadlines. As it is usually done, we should have offered you an alternative.
As compensation, we offer you a 20% discount on your next purchase on our site.
We remain at your disposal,
Olivier / Customer Service
As compensation, we offer you a 20% discount on your next purchase on our site.
We remain at your disposal,
Olivier / Customer Service
A
Rating: 1 out of 5
My order had been forgotten, no news for 5 weeks, I had to restart to receive it.
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Response from Picksea
Hello, we apologize for the delay in the delivery of your order. It has been processed but the supplier's restocking time was much longer than expected.
We hope that the article suits you despite this delay.
Sincerely,
Olivier / Customer Service
We hope that the article suits you despite this delay.
Sincerely,
Olivier / Customer Service
G
Rating: 1 out of 5
Change of carrier, order on March 17, reception on December 3.....10 months to get my package....
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J
Rating: 3 out of 5
Delivery a little long: 1 month!
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P
Rating: 3 out of 5
fair mention on delivery time but excellent on size info
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G
Rating: 3 out of 5
I ordered a flashlight and afterwards I find it (very) expensive (38 €) compared to similar models in stores.
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Response from Picksea
The Glowtorch by Navisafe is waterproof AND glow-in-the-dark, which is why it costs 38€. It is the cheapest waterproof glowtorch on the market.
S
Rating: 1 out of 5
Item received in a different color than ordered (red instead of black). The least I could have done would have been to warn the customer before sending! The return costs were at my expense if I returned the item, so I kept the item but it does not really suit me. I don't recommend this site.
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Response from Picksea
We understand your dissatisfaction and apologize for the color error during the preparation of your order. It can happen indeed.
In order to restore our image and to keep you among our customers, we propose you to apply a 10% discount (except promotions) on a next article that you would like to order on our site.
In order to restore our image and to keep you among our customers, we propose you to apply a 10% discount (except promotions) on a next article that you would like to order on our site.
N
Rating: 3 out of 5
I ordered a black inflatable life jacket. It arrived red. And not even an exchange offer. That's very poor order tracking.
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Response from Picksea
Hello Mr. Roussel, we apologize again for the color error in the preparation of your order.
In our email communication of August 23, you seemed to accept the article without explicitly asking for an exchange, which is why we did not offer it to you. We would have exchanged it without any problem.
In order to fix this misunderstanding, we offer you a 10% discount on the next equipment you could order on Picksea.com
Remaining at your disposal,
Olivier / PICKSEA
In our email communication of August 23, you seemed to accept the article without explicitly asking for an exchange, which is why we did not offer it to you. We would have exchanged it without any problem.
In order to fix this misunderstanding, we offer you a 10% discount on the next equipment you could order on Picksea.com
Remaining at your disposal,
Olivier / PICKSEA
F
Rating: 3 out of 5
I only received part of my order late. Nothing to say about what was delivered but I would have liked to have some information about the part of the order that was not delivered !!!!
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G
Rating: 3 out of 5
I received the boots in a different color than the one I ordered, but it was the right size so it didn't matter. Good day to you
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E
Rating: 1 out of 5
Incomplete shipping address, package returned. A person named *** tells me that I did not enter my address correctly. This has never happened to me in 25 years of Internet ordering, but why not... rather a bug in your system, but it can happen. The role of the after-sales service is to listen, reassure, and find a solution. Isabelle wanted above all to be right and show me that I was wrong. Totally out of her role. Maybe try an internship in customer relations, but I think I'll put her mostly in administration or handling, without any contact with customers. Good luck! ***
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D
Rating: 1 out of 5
iMPOSSIBLE TO VALIDATE PAYMENT BY CARD I AM THE FORMER PRESIDENT OF THE BANK IN QUESTION;;;; Too bad because your articles seem excellent
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D
Rating: 1 out of 5
I never received my package sent by colissimo. Although I received a notice of deposit in my mailbox, I did not find it inside. I have not had any response from colissimo despite 3 reminders made via their online form. I don't know what to do anymore.
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J
Rating: 3 out of 5
I was hoping for the order before Christmas. It arrived too late and it was complicated to get the package from the postal sorting center.
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F
Rating: 1 out of 5
I was very disappointed because after sending back the raincoat I had ordered, it was returned to me without explanation. I had to call and was told that the raincoat was full of mud when it was not even tried on and shipped back to the post office a few hours later. I just unfolded it and put it back in its packaging. When it was returned to me it was barely dirty on the right side. So that means I received an item that had already been returned by someone else and had been worn. I would never send back a dirty item.
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J
Rating: 3 out of 5
My order seems to have taken a week to ship. Two days for transit! That's good 😏
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M
Rating: 3 out of 5
The problem: cardboard box containing the boots in poor condition, obviously stored in a damp place and for a long time. I hope that the leather boots did not suffer from this storage. Impossible to make a gift package out of the box: un-presentable, worthy of an attic exit after several years. Too bad for a pair of boots to ***! For the rest RAS. ***
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