Customer reviews of Picksea

Products indicated in stock, which was inaccurate. Visa card debited upon ordering.

After receiving an item, I realized that the item did not correspond to the description on the website. There was a problem of dimension. After calling the after-sales service to explain the problem, the seller told me that there was nothing he could do and that it was the fault of his supplier. He did not want to take charge of the return costs for a product that did not conform to the description. For me it will be the 1st and last time I order on this site. Not at all commercial!

hello too long the apron has arrived cordially to all the team picksea

difficult to evaluate the capacity and volume of the bags displayed on the internet. LACK OF VIDEO OR LANDMARKS

Little communication No response to my email No commercial system

I ordered a pack of offshore boat license at the beginning of April that I still haven't received. I don't think it's right to charge for a product you don't have.

2 months to receive my order

I bought a first time the grundens sandon model in size M. I bought it in size L. I am now satisfied but I regret that you did not advise your customers to buy a bigger size. I gave the M to a friend.

Fast delivery

Disappointed by the delivery time. Call to the SAV who then told me that the product was on order while it was specified in stock on the site when ordering (reason for the choice of the store by the way). Gift arrived well after a birthday, too bad!!! I recommend to inquire before ordering.

Package not received Post Office must investigate

good value for money, but big delay in delivery.

Not delivered within the time frame indicated on the site

After ordering online, I did not receive any information for 3 weeks. I called to inquire and was told that the supplier had not yet sent the package, but that it should arrive the following week. That the supplier is late is understandable, but not being informed of the delay by email or text is unacceptable! I even wondered if the order had been registered.

Hello, Very dissatisfied order of 3 bags only 1 received.

I sent you a message 15 days ago to be reimbursed and I still haven't had an answer

Nothing to say about the delays and the follow-up of the shipment... but there was a difference of 4 sizes on the product received compared to the order. The phone contact with the Peacksea representative went very well and the reshipment was fast. We still have to check that the new shipment will be conform... Please note that the purchase of a plastic envelope for the return was at my expense.

the ordered hat arrived with a lot of delay, instead of the 8 to 10 days indicated, it was for Christmas, it was 3 weeks! It was to replace an old Musto hat, but the one received has nothing to do with it, it is not the same material nor the same color = disappointment...

Important delay for the delivery

I am not satisfied, my order was 2 months late, no mail from you I had to call 2 times and when I ask why I am not warned, a lady said we can not call everyone .... not very commercial

The delivery is too long a week that my package is in delivery and still not received

Satisfied with the site and the delivery but item with a defect (a snap torn off and unable to be reattached)

Very disappointing. The product (40 mm long flat calipers) is announced in stock but the order is sent only after 4 weeks. Without any news, I had to contact myself to get information and understand what was going on: waiting for the supplier. I absolutely needed it for the Christmas vacations. I was right to anticipate my purchase in November... Moreover, for an unknown reason, the package was not delivered to the requested relay point. Last surprise: when I finally get my order back, I notice that the flat stirrups are not the size I ordered (50 mm instead of 40 mm). Very long delays, unsolicited information, modified delivery, non-compliant order: full marks! Usually I never put reviews (positive or negative) but this is out of the ordinary enough to deserve it.

Correct order taking, mention of stock, etc. .... It's after that it spoils! Link to the carrier : zero Answers to customer messages on the site ; several days delay.... Muddy explanation.... Lost product Refund proposal on December 24: not before January 31 because the accountant is on vacation! Are you sure you want to do a satisfaction survey? !!!! Do competitive intelligence instead.....

I was not notified that the item had arrived at the relay point.

I was patient because there was no urgency to repair my sail and because you were very kind on the phone but it is not normal that you continue to promote on the internet a product that you have been out of stock for three months (with the mention delivered within a week), this shows at least a negligence on your part

The only point that explains my rating: in commenting on my order I had underlined the wish to be delivered with 4 mooring lines: 3 of 5 m and one of 10 m. The package includes only one 25 m mooring line.

Products in conformity with the order Delay initially not announced, then claimed and commitment not kept 2 times

Hello, Marine card ordered on 21 /11 received on 12 /12, while it should have arrived between 02 and 05 /12 and I needed it of course on those dates. When I called, the person on the phone gave me the impression that it was an oversight, she offered to reimburse me because I told her that the other people in the training had received it on time (ordered from competitors) and assured me that I would have it on the 11th, I went to the relay point, still not arrived. So I will not repeat the experience, because I am dissatisfied with the service and I am behind in my training. Sincerely

I received a message from the carrier indicating a return to sender The letter carrier told me the next day that the package was leaking a viscous liquid Not packed well enough? Or mistreated? Or both.... Not yet received

Disappointed after a refusal to group my last two orders to give me free shipping. Instead you offered me the delivery for the next order which for me is not a commercial gesture, just a way to push me to buy.

Product conforms, but shipping time is way too long! More than 10 days before the shipment of 2 small springs that were apparently in stock!

Perfect products. On the other hand, more than a month of delay between the validation of the order and the delivery without informing the customer. It's a shame

Hello, I am indeed satisfied with Picksea. Your page is very nice. That said. Small criticism on the communication. The update of the catalog is certainly complicated or even impossible depending on the number of suppliers. But the information transmitted to the customer must be accurate and fast. To be more precise, when a customer orders 2 items, one of which is unavailable in the end, and he still receives the unavailable one but not the other, there is a communication problem. Well, it happens and I would continue to buy from picksea because the team seems very nice. No hard feelings, but if you want to improve something it's this one.

6 weeks to receive my order. No information from picksea. The least they can do is to inform the customer.

I placed an order on October 28, and paid an additional shipping charge of *** for express delivery on October 30. We are on November 12 and I still have nothing! despite several calls and a new shipment of my order on October 6 for delivery on October 8. The carrier says he came to my home: false, I did not move all day, and warns me on the 9th of his delivery at a partner shop in a town near here (and after having, initially, indicated to have given me the shipment in person!) I am outraged and furious. Advice: bring up the problem of the delivery driver *** to TNT, change the carrier ? ( *** ?) On the other hand, it is annoying to get the number *** and a voice mail when you do the *** to contact the company. You really have to insist that someone answers.

missing a product order blocked and refund to cry this site is to ban

I'm going to test my waterproof bag in real extreme conditions. Sailing during 3/4 week on a 60 feet imoca boat. resistance and waterproofness will be put to hard test. back around december 15th i will be able to deliver my feeling and the technical result. cordially ***

Having to send an email to request a refund and pay for return shipping is not a good practice to recommend.

ordered products corresponding to my expectations. Delivery time a little long, > 19 days, after two telephone reminders.