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M
Rating: 3 out of 5
I received my package well but I returned it to Picksea.
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Customer reviews of Picksea
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 839 published reviews
Summary of reviews
The online store Picksea is praised for its exceptional customer service, with many highlighting the competence and friendliness of the staff who readily assist and provide guidance. Customers frequently note the fast delivery times, often receiving their orders promptly and in excellent condition, which contributes to a seamless shopping experience. The website is described as clear and easy to navigate, making product selection straightforward, complemented by accurate descriptions that help consumers make informed choices.
Reviews 2 and 3 stars
Reset filtersS
Rating: 3 out of 5
Product delivered quickly and confirmed to the order. However, I would have liked to have more information about the origin (manufacturing) of the product.
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S
Rating: 3 out of 5
delivery was complicated. the book a disapointment
F
Rating: 3 out of 5
Order guy cotten beanie red recu blue.
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Y
Rating: 3 out of 5
No problem with the delivery itself (product delivered compliant and in good condition). Problem with the time taken to hand over to the carrier; the day after the order was placed, Picksea announced that it had been handed over to the carrier, whereas this was not the case, as indicated by the delivery tracking link. Next time I'll take a bigger margin: the marine chart I'd ordered arrived after I'd left for the site. I now know to allow a week.
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T
Rating: 2 out of 5
Bardzo długi czas oczekiwania na przesyłkę,ponad trzy tygodnie.Oplacilem szybką przesyłkę ,aż strach pomyśleć gdyby to była normalna przesyłka.Towar otrzymałem dobrze zapakowany i zgodny z zamówieniem.
J
Rating: 3 out of 5
Very good
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J
Rating: 3 out of 5
My order has been taken into account but has not yet arrived. In return, I have been informed of the delay.
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B
Rating: 3 out of 5
Product conforms delivery time a little long although the product was normally in stock a little disappointed at this level
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P
Rating: 2 out of 5
I asked the sales department for advice on what size to take, and they told me "your shoe size". I trusted them, but I was wrong. It was much too small. So I sent them back to make the change at my expense. 15€ more. I won't recommend Picksea because it's not honest.
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S
Rating: 3 out of 5
Problem with the DPD delivery man who was not reliable at all. Ten days, three notices, four appointments and two trips to pick up the package.
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I
Rating: 3 out of 5
Good when the material is in stock; much more random when it is not.
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P
Rating: 3 out of 5
Disappointed by my order. The article was presented by pair on the image of the site whereas it is delivered to the unit (contrary to the competing sites whose same image relates well to a sale by pair). The sales team recognized its error but I am still penalized financially despite a commercial gesture on a possible future order. An unpleasant impression of having been deceived.
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F
Rating: 3 out of 5
Fast shipping, unfortunately the size was not suitable and no exchange possible because no more stock for the next size. I think it's a shame to have to pay the shipping costs because this return cost me seven euros without having the product. I have not yet received my refund but with all the possibilities of free returns that exist today I will turn more to sites that offer this service.
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Response from Picksea
Hello, your order will be refunded in the next few days. This Croc's child clog is at -50% because we stop it, the availability is therefore limited to the stock we have. Regarding the shipping costs, we understand your dissatisfaction but the limit of coverage is explicitly detailed in the "exchange and return" section of the site.
E
Rating: 3 out of 5
The delivery place was not respected, which forced me to organize myself differently.
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E
Rating: 2 out of 5
I ordered my new laminated nautical chart which was chipped when I got it back
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J
Rating: 3 out of 5
Too long!
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D
Rating: 3 out of 5
Delay too long Yet credit card charged at time of order
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L
Rating: 3 out of 5
I found my raincoat on the Picksea website at the best price on the net. Unfortunately the item delivered was defective and had to be returned for exchange. The second oilcloth delivered is still defective... It's a shame.
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G
Rating: 3 out of 5
Still haven't received the rest of the order made over a month ago.
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J
Rating: 3 out of 5
Delivery a little long: 1 month!
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P
Rating: 3 out of 5
fair mention on delivery time but excellent on size info
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G
Rating: 3 out of 5
I ordered a flashlight and afterwards I find it (very) expensive (38 €) compared to similar models in stores.
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Response from Picksea
The Glowtorch by Navisafe is waterproof AND glow-in-the-dark, which is why it costs 38€. It is the cheapest waterproof glowtorch on the market.
N
Rating: 3 out of 5
I ordered a black inflatable life jacket. It arrived red. And not even an exchange offer. That's very poor order tracking.
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Response from Picksea
Hello Mr. Roussel, we apologize again for the color error in the preparation of your order.
In our email communication of August 23, you seemed to accept the article without explicitly asking for an exchange, which is why we did not offer it to you. We would have exchanged it without any problem.
In order to fix this misunderstanding, we offer you a 10% discount on the next equipment you could order on Picksea.com
Remaining at your disposal,
Olivier / PICKSEA
In our email communication of August 23, you seemed to accept the article without explicitly asking for an exchange, which is why we did not offer it to you. We would have exchanged it without any problem.
In order to fix this misunderstanding, we offer you a 10% discount on the next equipment you could order on Picksea.com
Remaining at your disposal,
Olivier / PICKSEA
F
Rating: 3 out of 5
I only received part of my order late. Nothing to say about what was delivered but I would have liked to have some information about the part of the order that was not delivered !!!!
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G
Rating: 3 out of 5
I received the boots in a different color than the one I ordered, but it was the right size so it didn't matter. Good day to you
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J
Rating: 3 out of 5
I was hoping for the order before Christmas. It arrived too late and it was complicated to get the package from the postal sorting center.
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J
Rating: 3 out of 5
My order seems to have taken a week to ship. Two days for transit! That's good 😏
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M
Rating: 3 out of 5
The problem: cardboard box containing the boots in poor condition, obviously stored in a damp place and for a long time. I hope that the leather boots did not suffer from this storage. Impossible to make a gift package out of the box: un-presentable, worthy of an attic exit after several years. Too bad for a pair of boots to ***! For the rest RAS. ***
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Z
Rating: 3 out of 5
The theory is very rich as well as the calculation of the tides but the plots are not sufficiently explained Moreover for the exercises, only the result is given, the approach is non-existent I find that *** it is the price of a real complete manual so at this price there should have been more explanations for the plots and the exercises, especially that in the deep-sea license the plots are the most important Good initiative but to improve
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A
Rating: 3 out of 5
The merchandise arrived quickly, but for delivery in Switzerland, I had to pay chf *** of additional delivery fees or customs clearance.
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P
Rating: 3 out of 5
Shipment conforms, ordered in Chronopost. But sent with a week's delay without explanation... a simple word of information would have been enough. Thank you.
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M
Rating: 3 out of 5
The cards I received were folded, which was not specified in the order
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L
Rating: 2 out of 5
Hello, Disappointed with your communication vis a vis gloves I imagine more in stock or available. Yes I understood when I received first the notice and then your message about this refund but no response to my next message asking why this refund.
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L
Rating: 3 out of 5
On the site, cap marked in One Size, we have no choice of size. The cap delivered is a S /M. On the manufacturer's website, we have the choice between S /M and L /XL. I needed a L, the cup is too small. It would have been preferable that on the site they indicate S /M rather than One Size which is not the case.
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J
Rating: 3 out of 5
Delivery time a little long but quality product as described.
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C
Rating: 3 out of 5
Disappointed by this helmet, the finishes are approximate and a piece of the foam came off immediately. Quality control to review or non-existent.
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R
Rating: 2 out of 5
Slow shipping!
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C
Rating: 2 out of 5
Even if the ordered products are in conformity, the delivery times are a real inconvenience. Logistics and delivery are on par with vaccination in France.
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S
Rating: 2 out of 5
3 weeks before Christmas I buy a H H supposed to be a Kdo for Christmas At no time I am told I am out of stock On 23 /12 the day before Christmas Eve I am told I will not be delivered in time Today 18 /02 /2021 , 2 months 1 /2 later, still no article. I have just been reimbursed The most unpleasant thing in this situation is to find yourself without a gift on Christmas Eve... lack of communication You should have warned well in advance of your worries about restocking with this supplier and of the risk incurred.
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