The online store Picksea is praised for its exceptional customer service, with many highlighting the competence and friendliness of the staff who readily assist and provide guidance. Customers frequently note the fast delivery times, often receiving their orders promptly and in excellent condition, which contributes to a seamless shopping experience. The website is described as clear and easy to navigate, making product selection straightforward, complemented by accurate descriptions that help consumers make informed choices.
I received an item that did not correspond at all to the one I had ordered (I received a plain white neutral cover instead of a navy and red one).Very disappointed by the quality.Price much too high....I had to send it back and am waiting for a refund.But I am warned that the site reserves the right to apply a ***% discount on the product ......
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bernard F.
Rating: 3 out of 5
I was not notified that the item had arrived at the relay point.
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Patrick L.
Rating: 3 out of 5
The only point that explains my rating: in commenting on my order I had underlined the wish to be delivered with 4 mooring lines: 3 of 5 m and one of 10 m. The package includes only one 25 m mooring line.
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BENJAMIN C.
Rating: 2 out of 5
I placed an order in early November, by phone, in the morning, for a Guy Cotten suit in size M. I called back in the afternoon and the lady I contacted recorded the change to size S on her computer. I specified a second time the size S on the order form that I sent you with my payment check. However, I received my order in size M, a sign of a bad follow-up by your services. Result: it cost me *** euros of forwarding expenses!
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Xavier A.
Rating: 3 out of 5
Product conforms, but shipping time is way too long! More than 10 days before the shipment of 2 small springs that were apparently in stock!
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Alexandre R.
Rating: 3 out of 5
Perfect products. On the other hand, more than a month of delay between the validation of the order and the delivery without informing the customer. It's a shame
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Fabienne H.
Rating: 2 out of 5
Order announced as delivered in 24/48h but received 20 days later! No explanation or follow-up possible except at the end.
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Jean-Francois S.
Rating: 3 out of 5
Hello, I am indeed satisfied with Picksea. Your page is very nice. That said. Small criticism on the communication. The update of the catalog is certainly complicated or even impossible depending on the number of suppliers. But the information transmitted to the customer must be accurate and fast. To be more precise, when a customer orders 2 items, one of which is unavailable in the end, and he still receives the unavailable one but not the other, there is a communication problem. Well, it happens and I would continue to buy from picksea because the team seems very nice. No hard feelings, but if you want to improve something it's this one.
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Bernard S.
Rating: 2 out of 5
package not delivered on the date indicated; your laconic response: it's not me, address yourself to the post office ..... I believe for my part that as long as the product ordered is not in my possession it is up to you to assume responsibility, conclusion: not want to place another order to experience the same thing
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philippe T.
Rating: 3 out of 5
I'm going to test my waterproof bag in real extreme conditions. Sailing during 3/4 week on a 60 feet imoca boat. resistance and waterproofness will be put to hard test. back around december 15th i will be able to deliver my feeling and the technical result. cordially ***
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Eric ou gwenola M.
Rating: 3 out of 5
Having to send an email to request a refund and pay for return shipping is not a good practice to recommend.
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Pascal M.
Rating: 3 out of 5
ordered products corresponding to my expectations. Delivery time a little long, > 19 days, after two telephone reminders.
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guillaume M.
Rating: 3 out of 5
Satisfied with the second shipment of the missing part to the first package Satisfied with your understanding and your speed
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J-C B.
Rating: 3 out of 5
Check the availability of products before ordering
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Guillaume V.
Rating: 2 out of 5
Hello, Nothing to say about the form, but on the substance... I did not receive the product ordered (wrong color: navy blue instead of blue) and no time to exchange it because I'm leaving for Japan. It's very annoying, hence my note of 2 /5; Kind regards.
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Arnaud R.
Rating: 3 out of 5
The product is very well described and the communication of the service is almost perfect Nevertheless the delivery provider is mediocre He decided not to deliver to my home. I called the TNT service who told me that the delivery man could not deliver and that my package would be delivered in Venissieux evening outside the city of Lyon. I find it unacceptable to pay for an express delivery and to lose almost two hours to go and get a package that they did not even bother to deliver to my home even though it was there
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Philippe C.
Rating: 3 out of 5
I bought 2 products at the store in Nantes. A pair of polarized high end sunglasses. After testing, I find that the polarization does not bring the comfort I hope for in sunny weather. On the other hand, I am satisfied with my diving shoes. It's a pity that the glasses are not accompanied by a good technical notice
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ALAIN L.
Rating: 3 out of 5
Delivery time not respected. Two reminders before getting an answer.
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Laurent G.
Rating: 3 out of 5
The two books I ordered arrived in a large cardboard envelope that was very damaged: it's a miracle that the books themselves were not damaged. Apart from that, the service was correct (deadlines were respected) and the price was interesting.
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jean pierre T.
Rating: 3 out of 5
Good site.
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Elodie M.
Rating: 2 out of 5
Not satisfied my order had to arrive before August 23 we are the 31 tjs nothing, my son by interna meaning his material (great to start the year. ....)
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Xavier D.
Rating: 3 out of 5
The announced deadlines are not held ... why announce deadlines that increment of expectations. Still not received my package to date ... Wake up :-( !
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Eric N.
Rating: 2 out of 5
Hello, it's been more than 8 days since I placed my order and you specify a delivery within a week, which is not the case. it wouldn't be serious if you kept your customers informed with a little email. worried, I called last night and a lady answered that I would have an email next week to get an answer. I'm still at the same stage today.
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marie-pierre F.
Rating: 3 out of 5
the delivery time was 5 working days as announced PLUS 10 days. as much to say that if it is pressed it is missed! Moreover, the items arrived in a torn packaging. Fortunately they were all there and unharmed. the problems encountered were due to transport. for the rest picksea ensured
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Olivier G.
Rating: 2 out of 5
No information on the progress of my order. I had to complain on the FB page to get a contact. Unacceptable delivery time (11 days from my purchase to shipping) (may be justified but not explained). For a 1st purchase I am very disappointed
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Serge L.
Rating: 3 out of 5
the products are great, the announced delays and the customer service much less so
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Brigitte G.
Rating: 3 out of 5
No indication of delivery except that it was made before July 25? Which is not the case ...
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sylvie M.
Rating: 2 out of 5
product error + return address error of the product reshipped after needing to relaunch for the fast delay promised by phone but not held in the end cde urgent for early last week, still as recovered! good news I finally found trace of the package sent to a wrong place reception yet friendly phone,
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JEAN ALEXANDRE O.
Rating: 2 out of 5
Problem with the address and the delivery time. It's a pity because the customer service in the store is very good.
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JEAN MARC G.
Rating: 2 out of 5
Poor experience ....I order on Saturday June 22 and ask then pay for a quick delivery....and in the end I am delivered on Tuesday July 2, 2019......
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ANDRE G.
Rating: 2 out of 5
I ordered and paid 10 days ago and I received nothing ? Pb of delays !!! Delivery by chrono post ???
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Marie B.
Rating: 2 out of 5
I bought a product that I was charged 10 times the original price. The seller, who apparently had noted the problem did not contact me to let me know the error. Fortunately I went back to the store or it was for my pocket...
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Aurélien C.
Rating: 3 out of 5
Missing gift bag
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Christian P.
Rating: 3 out of 5
Order not arrived in time. More than a week to make Nantes Rennes is exaggerated. When you sell on the internet, speed is essential.
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ANNE-SOPHIE D.
Rating: 3 out of 5
The delivery time has been shifted by 2 days. So not very reliable. Otherwise perfect product!
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Vincent D.
Rating: 2 out of 5
A cap sent in an envelope arrives completely deformed
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Acheteur Vérifié
Rating: 3 out of 5
error during the preparation of the package or article received nonconforming quality control leaves something to be desired
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Acheteur Vérifié
Rating: 3 out of 5
It is a pity that one of the items I ordered could not be delivered.
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Acheteur Vérifié
Rating: 2 out of 5
The size chart for the camel boots is ***, leading the customer to take the wrong size. Disappointed with the lack of professionalism.
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Acheteur Vérifié
Rating: 2 out of 5
The items purchased were not at all what I had hoped for.
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