Customer reviews of Pieces Bateaux

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9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2, 3 and 4 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2021
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Simple to use site, no more difficulty finding the invoice edition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
DPD a bit expensive: 6 euros for a part costing 12 euros and weighing a few grams...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Fast delivery and quality close to the original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
shipping too slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Hello I have already placed orders and very satisfied very professional regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Technical request quick response order made received 3 days later
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Perfect shipping speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
Hello
The choice of parts is good, the delivery time is still a bit long! And delivery in two parts is not great especially spaced out by 1 day! Twice the sending relays!
Otherwise good hence the score of 4
Regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
Part compliant and fast delivery times.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2021
Very good, compliant, fast delivery and well packaged.
Good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
the site is perfect but the delivery is very slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
Part conforming to my wish, correct delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Hello, the delay is very good. Except that I did not receive the right part
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Very good for boat parts service, but some issues with delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
VERY GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
I ordered a part for Mercury on June 16 and received it on July 1, too slow
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
The delay is good, the only small annoying detail is that I did not receive confirmation that my package was available at the pickup point for quicker retrieval.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
very well received the right parts cheap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Order received as expected, information on delivery times would be welcome but otherwise nothing to complain about, the parts catalog is complete even for HB engines of another age. I will keep the address!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
difficult to find parts for old engines without all the engine references
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2021
Item as described and delivery times correct. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
Delivery as per order, correct prices, but delivery time too long (11 days)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/06/2021
The packaging clearly leaves something to be desired, found the box opened by the handle of the ordered extinguisher. Used to online orders, the purchases were not protected at all. Too bad otherwise price and fast delivery, with good packaging 4-5 stars....
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Response from Pieces Bateaux
Hello,
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2021
shipping costs high and long for a 50 g part
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
Product conforms to the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
No major complaints but a delay too long between the order and delivery...
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
I was well informed about the part I wanted to order very professional
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2021
2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)
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Response from Pieces Bateaux
Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery time a bit long for my taste.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
good transaction
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2021
Lie about availability
Part not in stock even though marked in stock on the site.
1 week before a package is sent.
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Response from Pieces Bateaux
Sir,
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Serious and received part conforming to the announcement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
I have received this part which met my expectations, thank you
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