Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Always there to answer various questions, very responsive and reasonable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Everything went well, nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Glue in open box I'm not happy about that
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Order placed on 11/08 on 21/08 still no news I call many times obviously no one answers. I send an email and there I am informed that my part is not available while it is on the site! No email to inform me that the order would be delayed or anything ... in fact they take orders without being sure they can fulfill them. After 12 days I canceled and requested a refund. They are not ready to see me again.
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Response from Pieces Bateaux
We had several exchanges by email with you regarding the follow-up of your order. 1 joint out of the 2 ordered has indeed been shipped and the remainder has been refunded. We are surprised by the content of your remarks. Your comment does not deserve a response from us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Good choice but high prices and expected deadlines not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Correct delay, very well packaged, very nice delivery person.
Compliant products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
Availability of my parts a bit long but an info email was sent to me.
I recommend the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
a lot of choice, random delivery but good communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2021
Hello
I am satisfied with my order (the 4 spark plugs and the 2 thermostats) my engine works well now evinrude 90 hp best regards Bernard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Delivery time not respected.
The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Processing time before shipping too long
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Response from Pieces Bateaux
Hello, You placed an order on August 4, and it was shipped on August 6. Excellent continuation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
I am satisfied with my order received very quickly. The refund of part of my delivery without any problem thank you have a good day and see you soon Maurice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
a bit long for shipping (a week) but well packaged and received the right part I ordered. ultimately a reliable site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
Impossible to reach you by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
quick and good reception
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2021
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Simple to use site, no more difficulty finding the invoice edition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
DPD a bit expensive: 6 euros for a part costing 12 euros and weighing a few grams...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Fast delivery and quality close to the original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
shipping too slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Hello I have already placed orders and very satisfied very professional regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Technical request quick response order made received 3 days later
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Perfect shipping speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
Hello
The choice of parts is good, the delivery time is still a bit long! And delivery in two parts is not great especially spaced out by 1 day! Twice the sending relays!
Otherwise good hence the score of 4
Regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2021
Part compliant and fast delivery times.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2021
Very good, compliant, fast delivery and well packaged.
Good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
the site is perfect but the delivery is very slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
Part conforming to my wish, correct delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Hello, the delay is very good. Except that I did not receive the right part
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Very good for boat parts service, but some issues with delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
VERY GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
I ordered a part for Mercury on June 16 and received it on July 1, too slow
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
The delay is good, the only small annoying detail is that I did not receive confirmation that my package was available at the pickup point for quicker retrieval.
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