Customer reviews of Pieces Bateaux

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/07/2021 à 15h29 following a purchase from 28/06/2021

very well received the right parts cheap

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/06/2021 à 18h04 following a purchase from 25/06/2021

Order received as expected, information on delivery times would be welcome but otherwise nothing to complain about, the parts catalog is complete even for HB engines of another age. I will keep the address!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/06/2021 à 13h30 following a purchase from 11/03/2021

difficult to find parts for old engines without all the engine references

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/06/2021 à 09h33 following a purchase from 23/06/2021

Item as described and delivery times correct. I recommend!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/06/2021 à 16h25 following a purchase from 21/06/2021

Delivery as per order, correct prices, but delivery time too long (11 days)

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/06/2021 à 15h36 following a purchase from 21/06/2021

The packaging clearly leaves something to be desired, found the box opened by the handle of the ordered extinguisher. Used to online orders, the purchases were not protected at all. Too bad otherwise price and fast delivery, with good packaging 4-5 stars....

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Response from Pieces Bateaux Published on 29/06/2021

Hello,
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/06/2021 à 11h04 following a purchase from 01/06/2021

Thank you

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/06/2021 à 17h44 following a purchase from 15/06/2021

shipping costs high and long for a 50 g part

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/06/2021 à 08h25 following a purchase from 04/06/2021

Product conforms to the order

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/06/2021 à 17h26 following a purchase from 01/06/2021

No major complaints but a delay too long between the order and delivery...
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/06/2021 à 07h40 following a purchase from 07/06/2021

I was well informed about the part I wanted to order very professional

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/06/2021 à 15h45 following a purchase from 20/05/2021

2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)

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Response from Pieces Bateaux Published on 11/06/2021

Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 08/06/2021 à 23h11 following a purchase from 01/06/2021

Delivery time a bit long for my taste.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/06/2021 à 19h27 following a purchase from 04/06/2021

good transaction

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Acheteur Vérifié

Rating: 2 out of 5

Published on 08/06/2021 à 15h25 following a purchase from 04/06/2021

Lie about availability
Part not in stock even though marked in stock on the site.
1 week before a package is sent.

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Response from Pieces Bateaux Published on 08/06/2021

Sir,
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2021 à 12h28 following a purchase from 02/06/2021

Serious and received part conforming to the announcement

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2021 à 08h03 following a purchase from 01/06/2021

I have received this part which met my expectations, thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/06/2021 à 19h36 following a purchase from 01/06/2021

I recommend this site. Always satisfied with my orders with good follow-up. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/06/2021 à 17h40 following a purchase from 28/05/2021

Too bad for this late delivery. 3 weeks?

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/06/2021 à 17h22 following a purchase from 28/05/2021

I cannot blame the product as I still have not received it. Ordered to have it on site for my arrival during my trip (1200 km) after 4 days of waiting I will have to return without having finished having received nothing despite paying for shipping fees. So the product may be good but the shipping service is absolutely not up to par.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/05/2021 à 19h51 following a purchase from 26/05/2021

A bit long to receive my order, but it’s true that there was the Pentecost holiday. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2021 à 22h15 following a purchase from 25/05/2021

Lack of more precise information about the product. Delivery with 2 days delay. Open package, damaged cardboard. Fortunately, no damage to the part which is fragile. I recommend this site, but more details on the items would be perfect. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/05/2021 à 15h07 following a purchase from 11/05/2021

it is sometimes complicated to find the right part in the search engine if you do not type its name specifically in full. Otherwise, it's a very good site

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Acheteur Vérifié

Rating: 1 out of 5

Published on 26/05/2021 à 14h56 following a purchase from 21/05/2021

Order placed at the beginning of April for a product indicated in stock. At the end of May I still have not received the pump. After several requests for information where I am told 15 days of additional delay each time, I am still waiting. No commercial gesture or proposal for an equivalent product, just a refund proposal. I remind you that it has been 8 weeks of waiting so I am not satisfied, nor with the responses provided.

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Response from Pieces Bateaux Published on 26/05/2021

Hello,
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/05/2021 à 15h58 following a purchase from 21/05/2021

Compliant and fast, except for the DPD carrier who never delivers on Saturday or Monday in the St Tropez golf area despite their commitments, so received on Tuesday 25 instead of Saturday 22.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/05/2021 à 18h13 following a purchase from 20/05/2021

Fast delivery and original parts

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Acheteur Vérifié

Rating: 2 out of 5

Published on 24/05/2021 à 15h52 following a purchase from 17/05/2021

I placed my order on 4/5/2021 on the site, the parts were available and in the end, I did not receive them but received the parts on 17/05/2021

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Response from Pieces Bateaux Published on 24/05/2021

Hello,
We are sorry that you were not satisfied with the delivery time of your order.
However, we would like to inform you that it was not specified on our site that the gasket kit you ordered was available in stock. On the contrary, a availability time was specified. We ordered the gaskets from Yamaha and are dependent on their timeline.
Best regards,
The Pe8ces Bateaux team

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Acheteur Vérifié

Rating: 2 out of 5

Published on 23/05/2021 à 15h40 following a purchase from 19/05/2021

Conforms to the order but a bit long and had to follow up often.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/05/2021 à 15h43 following a purchase from 17/05/2021

Nothing to report!!!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/05/2021 à 10h19 following a purchase from 06/05/2021

I ordered a revision kit for an outboard motor, all the parts were available loose in the box and I think I'm missing some.
Lack of seriousness on this point
Best regards,

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/05/2021 à 17h43 following a purchase from 14/05/2021

My order was placed on May 7. I find the preparation and delivery time a bit long.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/05/2021 à 10h36 following a purchase from 03/05/2021

Good material, a bit long considering it's in stock

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/05/2021 à 00h41 following a purchase from 11/05/2021

Total lack of respect for the customer. Only one accessible message: 'order in preparation'................

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Response from Pieces Bateaux Published on 16/05/2021

Hello, We do not understand your message. Your order was shipped on May 11 and you received an email informing you that it was shipped with the tracking number and the carrier's link for tracking. The status of your order is also accessible from your customer account. After verification, we see that your package has not yet been delivered to this day. We will file a complaint with the carrier as this excessively long delay is not normal. Despite the holiday, your package should have been delivered to you. We will get back to you quickly as soon as we have information on the status of your package. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/05/2021 à 16h14 following a purchase from 06/05/2021

Apart from the carrier, delivery date postponed several times

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/05/2021 à 09h37 following a purchase from 06/05/2021

Original manufacturer part, so no worries

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/05/2021 à 22h40 following a purchase from 06/05/2021

Good site, fast delivery, excellent technical information from the workshop

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/05/2021 à 16h48 following a purchase from 05/05/2021

No problem. Delivery a bit long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/05/2021 à 16h20 following a purchase from 05/05/2021

Very good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 09h25 following a purchase from 21/04/2021

not bad ;-)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2021 à 18h25 following a purchase from 27/04/2021

Satisfied recommends

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