The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
The parts arrived well but do not correspond to my boat
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Response from Pieces Bateaux
Hello,
We are contacting you following your review.
We are surprised because you did not contact us.
The products we shipped to you perfectly match those you ordered, and the description on our site.
If they do not suit you, you can return them in their original packaging, and you will be refunded upon receipt.
Best regards,
Thomas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Very satisfied, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
at least, we can have a real technician directly on the phone. increasingly rare
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Very competent and very pleasant information service. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Satisfied with the delivery service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Products matching expectations and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Nothing to say for Pieces Bateaux, well-prepared and well-packaged order, missing item replaced by another equivalent item after request for agreement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response.
Thank you in advance.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Incomplete order but correction made very quickly. Very good I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
Delivery time of 7 days for parts in stock. If not, products conform to my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Perfect it works well.
But package preparation and delivery too long....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
I find that the delivery is quite fast. However, can we return an item that has been ordered?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Order conform but delivery a bit long.. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Good advice and after order delivery within 4 days thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good.. faster delivery than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Very fast, only annoying detail, the assembly sheet is in English.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Fast delivery and suitable products (filters and water pump rotor) at a very favorable price. I found all the maintenance material for my Volvo MD2030 from a single supplier, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
No problem with the top order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Very professional, very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Hello,
The only downside, I was able to order the part while you were not sure of its availability!
For the rest, nothing to say. Keep it up!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
the order is not complete
I will reevaluate after installation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Delay too long / parts do not match
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Response from Pieces Bateaux
Hello,
The opinion of our customers is very important to our company.
We put all our energy into satisfying all our customers.
Regarding your order, it was shipped in 2 parts because we informed you that some items were temporarily unavailable from the manufacturers. We shipped the first part of your order on 17/12/20 and the balance on 13/01/21. You could have canceled all or part of your order if the delays did not suit you.
Regarding your comment about the parts that would not fit, you never contacted us for a return request. Please contact us to explain the problem in more detail and we will find a solution.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
received late because not available although it was not specified on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
After ordering my parts, I received them more than 3 weeks later? Just for drain plugs for the lower unit and engine for 5 HP motors. Don't be in a hurry and especially if they had given me their delivery time I wouldn't have ordered from them.
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Response from Pieces Bateaux
Hello,
Our customers' feedback is very important to us, in order to continuously improve our services.
You placed your order on 27/11. Due to a stock shortage of the cap at Honda, we could only ship your order on 10/12. But that does not explain the delay.
You are located in Switzerland, and in the current health context, the transport of parcels coming from France is disrupted.
Remaining at your service,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
Part conforms. Delivery time a bit long. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Good communication about product availability
Efficient site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Parts available even for an old 2-stroke outboard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
very good however one part being unavailable I take at least 3 weeks delay
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