Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2020
Very long delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
customer service: OK, delivery: a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
fast delivery product compliant everything is fine. thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Keep it up nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
delivery problem in several times, and long wait for packages
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Response from Pieces Bateaux
Hello,
Part of the parts you ordered comes directly from the Mercury stock in Belgium which explains the various deliveries.
With the current crisis, shipping times have unfortunately been extended, as carriers are overwhelmed
We hope to count you among our loyal customers.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Satisfied..good delivery, but wrongly announced a week later !!!!!!
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Response from Pieces Bateaux
Hello,
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
Very clear site and beautiful maintenance kit received. Order very well followed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Fast shipping despite a stock shortage thank you cordially
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
Following an urgent order for a propeller and key. Quick transaction on the site, parts delivered very very quickly. Moderate shipping costs... Just the price of the key which is not reasonable. (Reason for the missing 5th star.)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Non-functional parts...
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Response from Pieces Bateaux
Hello,
You contacted us on 27/10 informing us of a problem.
We replied on 28/10 but have not heard back from you.
For us, the problem was resolved.
We remain at your disposal if needed.
Best regards,
The Pièces Bateaux team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
Very clear website.
The only downside is displaying the brand of each part instead of showing Distributor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Very satisfied.. thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Maybe a bit long to receive the order. 1 week. But we know that other times you were faster. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
Hello,
waiting for 3 weeks without any information is a shame.
but the order finally arrived.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
Good product but delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Thank you to your commercial and technical teams for their support.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Compliant with the order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2020
Hello,
I am quite disappointed with the delivery service!
I ordered two filters, the first arrived in a small box completely torn apart and the second in a white bag without bubble wrap.
I find that a bit inadequate given the fragility of these parts.
Best regards.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Very easy to find these parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Hello, order arrived well, well packaged, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Good navigation on the site, fast delivery well packaged, no opinion on the price as I did not make a comparison.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
compliance of parts, fast shipping delay, too bad the post does not respect its delivery time commitments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2020
I was well advised
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
1 of the seals slightly thinner
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Response from Pieces Bateaux
Hello,
We thank you for your information.
The parts you ordered are original parts.
Please note that the manufacturer may evolve its product and that differences may be observed.
But the manufacturer commits to the conformity of the product regarding its use.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
compliant and fast reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Well received with 1 day delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Hello, I have received my order but the problem is that the sealing O-ring of the piston rod is not the correct diameter, while the kit is intended for all engines from 35hp to 115hp, mine is a 75hp from 1996. They should specify the year of the engines because there is no return of parts yet the package is not opened.
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Response from Pieces Bateaux
Sir,
It is very difficult to have exhaustive descriptions of the parts.
Regarding Mercury parts, the year is not the criterion that validates the compatibility of a part. Only the engine serial number allows for verification.
Our technical service is available to our customers for any reference verification and responds very quickly.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Very good service, however, I bought a small manual priming pump for a 2-stroke 75 hp Mariner, the part arrived quickly and is fine but the direction of fuel inlet and outlet is reversed compared to the original part, otherwise very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
Very well packaged, delivery time too long while the product was normally in stock
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Response from Pieces Bateaux
Sir,
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
The order went well. Item conforms to my request. Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Navigation quite easy for age 74 the delivery was not easy due to COVID-19 otherwise well also for the note, advice over the phone very good thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Good serious advice. fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very good speed of service shipping and fast reception many parts available quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Parts received compliant with my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
several ordered parts, and two are missing despite payment and waiting for three weeks.. no news!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Non-compliant part, sent an email to report it, no response!
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Response from Pieces Bateaux
Sir,
You contacted us on 15/8 and we replied on 17/8.
Since then, we have had no news from you.
We are at your disposal,
Best regards.
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