English 
J
Rating: 4 out of 5
Shipping to overseas territories. Good timing parts ok
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
delivery time too long
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Response from Pieces Bateaux
Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards. Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards.
P
Rating: 1 out of 5
Very poor delivery: the 2 pots of glue arrived open! Glue everywhere in the package and at least half of the products lost
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Response from Pieces Bateaux
Hello, We regret the receipt of your order. Our sales service has contacted you regarding this issue. We remain at your service. Best regards. The piecesbateaux.com team
J
Rating: 3 out of 5
Delay in package despite high shipping costs
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Response from Pieces Bateaux
Hello, Your order of 31/07 was shipped on 01/08. Your package was delivered on 06/08 at the relay point. We remain at your service, Best regards. The piecesbateaux.com team
A
Rating: 1 out of 5
The pieces are in late today are not here
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Response from Pieces Bateaux
Hello, Your order of 29/7 was shipped on 1/8. You were informed of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is a normal timeframe between France and Italy. We remain at your service for any requests. Hello, Your order placed on 29/7 was shipped on 1/8. You were notified of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is normal between France and Italy. We remain at your service for any further requests.
B
Rating: 4 out of 5
compliant products, correct prices, good communication. 1 star less for a small delivery delay but I recommend
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J
Rating: 4 out of 5
Good information from you for the order, tracking and receipt of the order. The receipt delay could be shorter.
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T
Rating: 3 out of 5
Impeccable site; regarding shipping, we are going to break the record for slowness; still haven't received the parts
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Response from Pieces Bateaux
Hello,
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
R
Rating: 4 out of 5
In general, a good service, the only downside is that I did not receive original parts but competitor parts.
For the rest, everything is fine
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For the rest, everything is fine
E
Rating: 4 out of 5
Very good site, compliant parts, just the delivery that takes 9 days, which may seem long if there is urgency. Nevertheless, I highly recommend.
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J
Rating: 2 out of 5
Still waiting for delivery, no information.
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Response from Pieces Bateaux
Hello,
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
J
Rating: 4 out of 5
Good, the product perfectly matches my order, the only downside is that the tracking of the package leaves something to be desired, the contact with your services is impeccable, very satisfied with the response to my request and very well received, a big thank you to your collaborators, good winds to all!
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R
Rating: 4 out of 5
Fast shipping and no problem, but Chronopost messed up for 4 days to deliver to my home. I would have preferred to pick up the part at the post office or delivered by the mailman.
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Y
Rating: 1 out of 5
Order placed 15 days ago still not received
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Response from Pieces Bateaux
Hello, Your order from 9/07 was shipped on 15/07, in accordance with the availability time of the part indicated on our site. We have contacted the carrier and your order will be delivered to the relay point you chose on 22/07. We regret this particularly long shipping time independent of our doing. We remain at your service. Best regards, The PiecesBateaux.com team
K
Rating: 2 out of 5
I ordered a turbine for a Selva engine from 6 to 15 horsepower, I have a 6 horsepower engine and this one does not work, I did not understand
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Response from Pieces Bateaux
Hello, As indicated on the product sheet, the turbine you ordered is intended for the 6CV 2-Stroke engine. If you have a 2-Stroke engine, the turbine should match, you need to check that you do not have a clogged water lift tube or a problem with the water pump seal. If you have a 4-Stroke engine, Oyster model, this is not the right turbine. You need reference 8095010. Best regards, The piecesbateaux.com team
T
Rating: 2 out of 5
Hello After a phone call to learn about 15 days of delivery, no one confirms anything to me, still waiting!! Difficult customer service..
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Response from Pieces Bateaux
Hello, We regret that you were not satisfied but want to provide you with all the information. Of the 3 parts you ordered, only one was available in stock, the other 2 were indicated on our site with a 15-day supply time. This information is mentioned on the product sheet of each part, but you may not have paid attention. Your order was processed on 3/07 and shipped on 11/07. We therefore respected the announced deadline. Best regards, The piecesbateaux.com team
J
Rating: 3 out of 5
I don't think it's your fault but a week to receive a gasket is too long. We need to stop with colissimo!
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Response from Pieces Bateaux
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the receipt time of your gasket and we apologize for the inconvenience caused. Your feedback is valuable and encourages us to explore options to improve our shipping services. We appreciate your understanding and patience. Best regards, The piecesbateaux.com team
P
Rating: 4 out of 5
Part well received but we had no information about the delivery Finally everything is fine the engine still does not want to accelerate it chokes immediately
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G
Rating: 1 out of 5
I do not recommend this site. Delivery out of time. Part not in stock, not mentioned. Delivery time + 8 days.
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Response from Pieces Bateaux
Your comment is inaccurate, the supply time is clearly indicated on the product sheet of the reference you ordered. At no time was it specified that the part was in stock. We sent you emails informing you of the delay.
F
Rating: 4 out of 5
Corresponds to my order
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P
Rating: 3 out of 5
Serious company, but delivery problem. They give you a date and time, you set hours but no one shows up between 1 PM and 5 PM given time slot.!!!!!! and still not received at this time! So delivery service TO BE REVIEWED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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B
Rating: 4 out of 5
very good, a downside on the price.
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G
Rating: 1 out of 5
To date, the order has not been delivered, it was supposed to be delivered on Thursday, June 19, we are on the 22nd with no update from Colissimo, customer service is silent for now, what can I say?
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A
Rating: 3 out of 5
Shipping times a bit too long. Material compliant with the order.
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J
Rating: 1 out of 5
Slow, poorly informed, poorly managed
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S
Rating: 4 out of 5
Satisfactory parts conform to my order, it takes a bit of time but it's okay
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O
Rating: 4 out of 5
Received within a short time frame, everything is top-notch
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K
Rating: 3 out of 5
Site is OK, customer service is average. They do not issue B2B Invoice without VAT for EU based business customers.
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Response from Pieces Bateaux
Dear Sir, We are following up your comment about VAT-free invoicing for EU professionals. You're right. But our current system does not allow us today to invoice without VAT. However, the invoice is issued with the correct VAT rate for your country, enabling you to reclaim the VAT like any other invoice. We will be upgrading our site shortly to solve this problem. Please do not hesitate to contact us if you have any queries. Remaining at your service, Best regards,
C
Rating: 4 out of 5
Hello, I had to send a message to find out where my package was after two months of delay, I would have liked to be informed about the stock shortage, otherwise nothing to say they sent me original parts instead.
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P
Rating: 4 out of 5
Tip top and fast
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H
Rating: 4 out of 5
Hello
I am supposed to receive my part on the 13th of this month, I will tell you more after the 13th
In any case, good contact
Best regards
Henri
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I am supposed to receive my part on the 13th of this month, I will tell you more after the 13th
In any case, good contact
Best regards
Henri
F
Rating: 4 out of 5
no problem, order well received
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S
Rating: 4 out of 5
Quality information but expensive
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P
Rating: 1 out of 5
I placed two orders and the customer service, very helpful, contacted by phone, sent them together and refunded me one of the two shipping fees. Unfortunately, upon arrival there was only one of the two parts in the package.
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Response from Pieces Bateaux
Hello,
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
J
Rating: 4 out of 5
The paint pot is a bit dented but nothing serious
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P
Rating: 1 out of 5
My package has not yet been delivered
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B
Rating: 4 out of 5
Very good RAS
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C
Rating: 4 out of 5
the technical service responded very quickly. However, the message left for the sales department went unanswered. The delivery time is short, the overall service is very correct.
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J
Rating: 4 out of 5
Site is good, order placed well and quickly
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V
Rating: 2 out of 5
Was supposed to be delivered on Saturday, in the end I was delivered on Monday afternoon. And it's a shame that for the price we pay for the product (with shipping costs) it is not possible to return it.
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