English 
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Rating: 3 out of 5
incomplete order
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Order well received. Nothing to say
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Rating: 1 out of 5
I bought a propeller with the size advice from the technical service. After testing, the propeller does not fit. I am offered to take it back only if I have not used it. I reply that it was impossible for me to know it would not fit without mounting it. I ask them to exchange it for the dimensions initially requested. They tell me that the dimension does not exist in this propeller. I prove to them that the requested dimension does exist. They apologize for their mistake but still refuse to take back the propeller. I am offered to reorder the requested propeller with a discount at my expense as if I had made a mistake. I do not accept their proposal so my review is withdrawn.!!!!!!!!!!!!!
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Rating: 2 out of 5
Product OK and customer service (Anaïs) very friendly, however, there was a big delay for my order placed on August 29. Product marked "In Stock" at the time of my order but that was not the case. Received my order on September 28 after a partial shipment on September 18.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Products and descriptions well detailed
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Product conforms, shipping quite fast, but high price!
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Rating: 4 out of 5
Order delivered on time and in good condition. Only small downside is the price for delivery.
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Rating: 3 out of 5
I confirm that it is a good site but it's a shame they don't take back certain parts
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Rating: 3 out of 5
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
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Rating: 4 out of 5
products conform to the description, careful packaging, too bad the 48h delivery was not respected and therefore the shipping costs are unnecessarily high.
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Rating: 4 out of 5
longer delays than expected! order placed before 2 PM!
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Rating: 4 out of 5
Serious site with quite a few parts in the catalog
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Rating: 4 out of 5
very good descriptions of the parts in your catalog
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Rating: 4 out of 5
choice of material, fast delivery as per the order.
Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Rating: 3 out of 5
package very poorly done! delivered completely smashed...
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Rating: 4 out of 5
good, there is still room for improvement in terms of delivery, too long delay between order and delivery
Best regards
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Best regards
A
Rating: 4 out of 5
Fast but slight lack of communication
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Rating: 4 out of 5
some prices are competitive, others less so, you have to make your choice, but for my part, product identical to the original for a filter
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Rating: 4 out of 5
No problem
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Rating: 4 out of 5
Delivery compliant and fast
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Rating: 2 out of 5
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Translated reviews
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
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Rating: 1 out of 5
Unhappy with the order received 2 weeks later.
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Rating: 4 out of 5
Good
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Rating: 2 out of 5
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
A
Rating: 4 out of 5
Very well-made multi-brand site with a lot of choices
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Rating: 4 out of 5
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
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Rating: 4 out of 5
Products and delivery times are compliant. The packaging could be more careful, a grease cartridge was open because it was crushed by other items in the package. Site to recommend for the range of products offered.
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Rating: 4 out of 5
Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.
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Rating: 3 out of 5
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
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Rating: 3 out of 5
Practical and ergonomic
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Rating: 4 out of 5
Good delivery time
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Rating: 3 out of 5
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
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Rating: 4 out of 5
Delivery point at Zaventem airport really not practical due to new traffic and security rules
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Rating: 4 out of 5
Good sending of the parts
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Rating: 3 out of 5
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
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Rating: 3 out of 5
Compliant with the order, but very long delay for certain parts.
I still recommend it.
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I still recommend it.
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Rating: 1 out of 5
After checking my account, I have not yet received my money !!!!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Serious site
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Rating: 1 out of 5
incomplete package to date no missing seals received!!! Seller to be discouraged, thank you
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.