Customer reviews of Pieces Bateaux

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9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
Clear and well-organized site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
Good value for money.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2018
Hello, It was the first time I placed an order on your site. My order was delivered but it was not the right part. I reported it and was given a free return label. I returned the wrong part and was then delivered the new part, everything worked perfectly. However, the delay: I could not repair my engine which was not on site in the time I wanted because it took a month for delivery. I am not satisfied with that at all. In the future, I will find another site. Thank you, best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
Clear and complete site, met my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Months to receive my parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
Well received thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
For my first order on this site I give ****.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
delivery and reception ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2018
What we expect from online sales is responsiveness, after 4 days your technician still hadn't communicated the additional references to validate my purchases, I hastily placed my order to receive it on time for my boat's outing, after 4 days it still hadn't left your place because you were waiting for items from one of your suppliers, I only had a week, it's without comments ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2018
Not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
2 pieces were not compliant with my engine.
The site was reactive afterwards, however.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
be careful with the announced stock, the so-called available parts may not actually be
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Average rating, out of 3 items: 1 is not compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
good site, when an item is not available they inform you, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Very serious site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Average
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Delay issue
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Very good, compliant with my request
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2018
Delivery time a bit long, but I was eventually delivered. Friendly sales team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
A rare seriousness, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2018
I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Shipped material not conforming to my request and I have to pay the return shipping costs!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, the shipped item perfectly matched the ordered reference. We have agreed to take back the part and refund you in full on the condition that you return it to us.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2018
Good communication following a supply problem, but quickly resolved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
okkk
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Very unpleasant commercial relationship, I did not feel listened to, the customer service was much more professional after a reference problem and return of the part at my expense.
The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Serious and very attentive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
Order placed on February 18 ..... received on March 16. Too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
2 orders 2 times 1 month delay while the parts are marked available on the site,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
First satisfactory experience. Thank you.
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