The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Hello apart from the wait for the package nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
Very pleasant site with very competent people
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2018
Not happy
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
Way too long between the order and delivery
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2018
Despite a supply problem, customer service was very responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Good advice, they know boat parts
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2018
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Received quite quickly, faithful to the description.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
1st order perfect, the second with a month and a half delay.......... while given in stock
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2017
Order not received, mediocre customer service. Site to avoid
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2017
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
AVERAGE SERVICE
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
did not receive all my order
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2017
Poor quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Part conforms to my expectations.
15 days delay between the order and delivery.
Very serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
speed in informing the customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
The delivery was long, and I had to pay customs fees which had never been done for my other orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2017
Search engine to improve. Not selective enough.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Despite the problem encountered, the company showed excellent responsiveness and kept its commitments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
too slow
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, it was a very specific request concerning a very precise part. Identifying the part you were looking for required the intervention of our technical service directly with the factory.
We took care to keep you informed of the progress of our research.
You are right, we preferred to 'lose' a little time in verifications, rather than sending you 'quickly' a non-compliant and unsuitable part.
For a specific part, specific procedure. For us, customer service is paramount.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2017
very good, cheap, and deadline respected, I recommend it
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Nothing to say
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2017
the cover does not match what I saw on the other zodiac open pro 550 it is too short so it does not completely wrap the boat it is therefore exposed to the weather during winter storage. Too bad I will have to find a solution to protect the back of it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Simple
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2017
very good
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Very good for the sale but the part no longer corresponds to the original part.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2017
Material delivered as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
Very responsive on the technical and also commercial level
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2017
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
Very pleasant staff on the phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Good communication and reaction with long delay article while announced in stock.
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