The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Delay issue
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Very good, compliant with my request
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2018
Delivery time a bit long, but I was eventually delivered. Friendly sales team.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
A rare seriousness, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2018
I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Shipped material not conforming to my request and I have to pay the return shipping costs!
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, the shipped item perfectly matched the ordered reference. We have agreed to take back the part and refund you in full on the condition that you return it to us.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2018
Good communication following a supply problem, but quickly resolved
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
okkk
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Very unpleasant commercial relationship, I did not feel listened to, the customer service was much more professional after a reference problem and return of the part at my expense.
The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Serious and very attentive
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
Order placed on February 18 ..... received on March 16. Too long
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
2 orders 2 times 1 month delay while the parts are marked available on the site,
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
First satisfactory experience. Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Hello apart from the wait for the package nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
Very pleasant site with very competent people
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2018
Not happy
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
Way too long between the order and delivery
Translated reviews
Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2018
Despite a supply problem, customer service was very responsive.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Good and fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Good advice, they know boat parts
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2018
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Received quite quickly, faithful to the description.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
1st order perfect, the second with a month and a half delay.......... while given in stock
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2017
Order not received, mediocre customer service. Site to avoid
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2017
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
AVERAGE SERVICE
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
did not receive all my order
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2017
Poor quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Part conforms to my expectations.
15 days delay between the order and delivery.
Very serious site.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 