Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
5 6 967 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2017
very good effective no errors I recommend this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
too bad preparation before shipping took a week otherwise compliant and well packaged.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2016
Good but late shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2016
I don't know you well enough to give a reliable opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2016
I have already recommended it to colleagues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
I AM SATISFIED WITH MY PURCHASE AND I RECOMMEND IT FOR FUTURE BUYERS OF BOAT PARTS, BEST REGARDS.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2016
Good, nothing to complain about, fast and compliant with the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2016
Delivery times for Belgium were not respected!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
the site works well, there are people on the line when you have a problem and despite 2 or 3 small issues over the year, it's the place where I find the most parts at the moment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2016
Site to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
Thank you and very efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
incomplete order, misunderstanding, sending of the missing part (not the right one), finally after a month of waiting complete order thank you very much
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Response from Pieces Bateaux
Mr. Rastelli,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2016
Delivery time a bit longer than indicated.
Otherwise, OK. Part conforms to my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2016
order placed and received 10 days after the expected delay. The least one could do was to inform the customer.
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Response from Pieces Bateaux
Mr. Lienart,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the delivery delay of your order. Rest assured that this helps us improve the quality of our services.
Sincerely,
The Pièces Bateaux team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2016
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
this is the first time I placed an order no worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2016
Good site because I found parts for a 43-year-old hb engine (johnson) that allows me to renovate and maintain it to go far with this nostalgic engine...
A big advantage is that we can pay by check which avoids having our credit card hacked by crooks who are on the lookout for everything on the internet.
Some inconveniences nonetheless: THE parts on this site are more expensive than on other sites and THE shipping costs are way too high. For example, I wanted to order 2 drain plug seals for a price of 2.30 euros (and it weighs only a few grams) and they ask me for 6.90 euros in shipping costs......
On the other hand, in the
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2016
I never received a response. I asked twice the question: at what torque should I set my torque wrench to tighten the cylinder head bolts of my 6hp bicylinder johnson engine? (cylinder head gasket that I obviously bought from you.) while I provided you with all the information you requested. (brand, serial number.....)
Sincerely.
Mr. Routier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
the part works very well and the old engine is back in service.
Thank you
And happy new year
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2016
Delivery as expected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2016
offers products that cannot be obtained
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Response from Pieces Bateaux
Mr. Fisseux,
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2016
Overall quite good.
Points to improve:
-The preparation of the package for shipping is not very fast.
-Prices are high. Some will say it's the charm of boating...
The site is quite well positioned compared to other distributors. But I still made my last order directly from the USA...
-The impossibility of downloading invoices online. You can only view them.
Positive points:
- The site responds very quickly when asking for information about a part. Request made around 7 PM, response at 9 PM.
-Good packaging of products.
-Free shipping at €99
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2016
No delivery to French Guiana; I therefore went through a friend who was coming for New Year's.
Order on December 3; on December 28 still not received.
I am still broken down!!! frustrated!
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Response from Pieces Bateaux
Mr. Danthonny,
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2016
nothing to say except that everything went well from order to delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2016
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
very good with good follow-up
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2016
I was not informed about the availability of my package at the pickup point.
It was by calling piecebateaux.com that I was informed.
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Response from Pieces Bateaux
Mr. Ulloa,
We thank you for sharing your impressions with us.
The notification by Colissimo regarding the delivery of your package at the pickup point was not made, we will escalate this information on our side. Please accept our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
If I need, I will gladly reorder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2016
Very good site but a bit messy for searching.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2016
Good but a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Hello
I order a lot of equipment from you and I still have more to order but not enough discounts for customers, it's a shame and cheaper elsewhere on certain sites.
Otherwise, impeccable delivery and in good condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2016
Pros:
Speed
Price
Cons:
Did not receive the right part
3 weeks without news regarding my problem
high shipping costs €8.60 for a tube of grease and a turbine kit (17% of the order price in shipping costs!)
As of today, I still do not have the part corresponding to my engine and I do not know if I will be able to get a refund for my order.
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Response from Pieces Bateaux
Mr. Margueritte,
We thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our apologies for the delay in processing your order. However, we have made every effort with our technical service to procure the corresponding parts for your engine and finalize your order.
We hope to see you soon on PicesBateaux.com.
Sincerely,
The Pices Bateaux team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
Product conforms to the order.
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