Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1, 2, 3 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
the part works very well and the old engine is back in service.
Thank you
And happy new year
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2016
Delivery as expected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2016
offers products that cannot be obtained
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Response from Pieces Bateaux
Mr. Fisseux,
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2016
Overall quite good.
Points to improve:
-The preparation of the package for shipping is not very fast.
-Prices are high. Some will say it's the charm of boating...
The site is quite well positioned compared to other distributors. But I still made my last order directly from the USA...
-The impossibility of downloading invoices online. You can only view them.
Positive points:
- The site responds very quickly when asking for information about a part. Request made around 7 PM, response at 9 PM.
-Good packaging of products.
-Free shipping at €99
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2016
No delivery to French Guiana; I therefore went through a friend who was coming for New Year's.
Order on December 3; on December 28 still not received.
I am still broken down!!! frustrated!
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Response from Pieces Bateaux
Mr. Danthonny,
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2016
nothing to say except that everything went well from order to delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2016
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
very good with good follow-up
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2016
I was not informed about the availability of my package at the pickup point.
It was by calling piecebateaux.com that I was informed.
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Response from Pieces Bateaux
Mr. Ulloa,
We thank you for sharing your impressions with us.
The notification by Colissimo regarding the delivery of your package at the pickup point was not made, we will escalate this information on our side. Please accept our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
If I need, I will gladly reorder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2016
Very good site but a bit messy for searching.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2016
Good but a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Hello
I order a lot of equipment from you and I still have more to order but not enough discounts for customers, it's a shame and cheaper elsewhere on certain sites.
Otherwise, impeccable delivery and in good condition.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2016
Pros:
Speed
Price
Cons:
Did not receive the right part
3 weeks without news regarding my problem
high shipping costs €8.60 for a tube of grease and a turbine kit (17% of the order price in shipping costs!)
As of today, I still do not have the part corresponding to my engine and I do not know if I will be able to get a refund for my order.
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Response from Pieces Bateaux
Mr. Margueritte,
We thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our apologies for the delay in processing your order. However, we have made every effort with our technical service to procure the corresponding parts for your engine and finalize your order.
We hope to see you soon on PicesBateaux.com.
Sincerely,
The Pices Bateaux team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
Product conforms to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
good service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2016
I am disappointed with my last two orders. Received a cracked ignition coil (however, customer service was understanding, return and reshipment of a compliant coil), and a starter relay still cracked.
Until now I was very satisfied but I don't think I will order parts on this site again.
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Response from Pieces Bateaux
Mr. Ponsonnet,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2016
On site. Quick and correct reception
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