English 
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Rating: 4 out of 5
Original part and deadlines respected!
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Speed, responsiveness, quality of products
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A
Rating: 4 out of 5
Compliant
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A
Rating: 3 out of 5
Delivery times quite long. The product does not fully match my order.
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A
Rating: 4 out of 5
*Nothing to report
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A
Rating: 2 out of 5
correct delivery well packaged, the case is far from worth the price asked for the plastic hardware very sensitive breaks easily, the cables do not correspond to the motors on the kit, yet sold by them, and finally the ordered items are not taken back if they do not correspond to what you need I am very disappointed with this order.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
A
Rating: 4 out of 5
R.A.S, correct delivery and on time.
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Rating: 4 out of 5
Received the parts as per the order
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Rating: 3 out of 5
Order placed on 02/04, we are on 09/04, order still not received, impossible to track my order.
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Rating: 4 out of 5
I would like the parts to be more detailed
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Rating: 3 out of 5
Hello, I am a bit disappointed because the delivery person did not come to my home but left a notice in the mailbox, and on top of that, the customs fees I had to pay are excessive: over 184.00 euros, which makes me reluctant to order from you again; really sorry.
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Response from Pieces Bateaux
Hello, We are not responsible for tax rates. Your order was billed excluding taxes from us. Please note that the customs fees you paid are still lower than the French VAT of 20% which would have been 266 Euros in your case. We remain at your service.
A
Rating: 4 out of 5
Very good
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Rating: 4 out of 5
A bit long
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A
Rating: 4 out of 5
Quite easy to find the parts on the site, very fast delivery. In the package, a fuel filter (35-879885Q) was not in its original packaging (not packaged).
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Rating: 3 out of 5
Good service. Quality of the ordered product very mediocre
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Rating: 3 out of 5
Still the problem suz010 that I couldn't find on my engine
Best regards
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Best regards
A
Rating: 4 out of 5
No problem, efficient delivery
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A
Rating: 4 out of 5
Nothing to say, a first order that went very well.
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A
Rating: 2 out of 5
Delivery time much too long.
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A
Rating: 4 out of 5
Good product and delivery respected.
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A
Rating: 4 out of 5
Satisfied with the order, fast delivery.
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A
Rating: 3 out of 5
I ordered a filter for the thermostat and received one that did not match the original reference nor the one on the packaging, that said return was handled by the merchant and refund was quite fast
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A
Rating: 4 out of 5
Very good. We were able to install the parts without any hassle
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A
Rating: 4 out of 5
Very available and friendly welcome.
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A
Rating: 4 out of 5
Too bad, a part is missing on the two cables. The one that prevents the cable from going sideways once in place. CHINESE! !! When you hold us...
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A
Rating: 4 out of 5
Nothing to complain about. Super
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A
Rating: 3 out of 5
Delivery time too long
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Response from Pieces Bateaux
Hello,
Sorry that you were not satisfied with the delivery time of your order, but it was specified a 8-day supply time for the part you ordered.
Your order was shipped within 5 days.
Best regards.
Sorry that you were not satisfied with the delivery time of your order, but it was specified a 8-day supply time for the part you ordered.
Your order was shipped within 5 days.
Best regards.
A
Rating: 3 out of 5
Delivered quickly, the oil filter compatible with Yamaha F50 is slightly smaller than the original filter.
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Response from Pieces Bateaux
Hello,
We acknowledge your comment, but we have never had any issues with this filter model to date.
Best regards.
We acknowledge your comment, but we have never had any issues with this filter model to date.
Best regards.
A
Rating: 4 out of 5
Received on time. Thank you
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A
Rating: 4 out of 5
No worries
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A
Rating: 4 out of 5
Effective
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A
Rating: 4 out of 5
I think I received the right product that I haven't assembled yet due to health issues. I would have liked to have the replacement instructions for this part,
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Rating: 1 out of 5
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Best regards
Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
A
Rating: 4 out of 5
Following my order, the small axles are missing from the pump kit, I did not make any complaints.
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Response from Pieces Bateaux
Hello, Thank you for your information. This water pump kit concerns a very old engine and it is possible that Mercury has updated the kit without changing the photo. We will inquire. Best regards.
A
Rating: 4 out of 5
Acceptable follow-up and overall correct price, but had to pay additional fees for collection (+68€).
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A
Rating: 4 out of 5
Satisfactory service, site clear and simple to use except that I couldn't figure out how to print my invoice, it takes about a week for delivery
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Rating: 4 out of 5
The service was very responsive and the order was received on time despite supply issues. The parts were in perfect condition and of very good quality! I highly recommend!
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A
Rating: 4 out of 5
Order received well, delay a bit too long unfortunately
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A
Rating: 3 out of 5
Expensive part, I ordered two thermostats and there were no seals included
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Rating: 1 out of 5
I ordered a seal on February 9
As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
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As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.