The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
No worries, very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
everything went well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Order received very quickly and compliant. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
very good, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
It is indeed what I ordered
Followed very well
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Fast and compliant delivery. Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Order received without any problems, for the part I will probably assemble it in February, but as I had requested the technical support of your advisors, I assume it is the right one. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Order received very quickly and perfectly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Order received quickly, everything is fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Good availability of advisors, timely delivery, what else....thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very competent, very professional on the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Fast and compliant shipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Order received very quickly and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Anaïs informed me very well by phone about the different references I should use for my order, (Suzuki 140 maintenance kit ++) thanks to her the order was perfect, the delivery complete and fast, thank you.
L.P
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Products compliant and delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
very good quality parts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2020
Perfect quality, well-tracked and fast delivery thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
super efficient
I will return
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Fast and compliant order. super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Good advice from the technical service, fast shipping
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Well packaged product, fast delivery, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
very competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
perfect
excellent communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Very good welcome and follow-up of my requests. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2020
EXCELLENT SERVICE FAST DELIVERY THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
SUPER THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
living far from a sales location for boat accessories, I find it convenient to buy my parts on your site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
very good I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Fast and compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
very good
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