The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Was supposed to be delivered on Saturday, in the end I was delivered on Monday afternoon. And it's a shame that for the price we pay for the product (with shipping costs) it is not possible to return it.
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Francisco M.
Rating: 1 out of 5
following a purchase from 26/04/2025
I'm not happy because I'm paying too much and it didn't come quickly.
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Response from Pieces Bateaux
Hello,
We sincerely regret to learn that your experience with our service did not meet your expectations. Your order from Saturday, April 26 was shipped on Monday, April 28. We do not work on Saturdays and Sundays. The public holiday on May 1 did not facilitate a quick delivery time between France and Spain.
We remain at your service.
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Florent V.
Rating: 3 out of 5
following a purchase from 09/04/2025
Kit of parts adapted to my vehicle 'but to my great regret missing two fuel pump seals and the seal of the fuel cartridge so could not do the complete revision so no outing this weekend and the seals cost 20 euros and are only available in 15 days.
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Response from Pieces Bateaux
Hello, We are following up on your message, the opinion of our customers is very important. The revision kit you ordered does not include the seals you mentioned. Nothing is missing compared to the description of this revision kit. If you wanted additional parts, you just needed to contact us when you placed your order and we would have gladly provided you with the references for these parts. Please note that this kit is regularly sold and the absence of these seals does not prevent the revision from being done. It is not necessary to change the seals with every filter replacement, otherwise manufacturers would not sell them separately. Likewise, for a water pump turbine replacement, seal replacement is not systematic, otherwise turbines would not be sold individually but only in kits. We remain at your service. Best regards.
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STEPHANE V.
Rating: 3 out of 5
following a purchase from 05/04/2025
Item conforms to what I was looking for. However, the price of €30 seems exorbitant for such a small plastic item...
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Julien P.
Rating: 3 out of 5
following a purchase from 05/03/2025
Delivery times for order processing and shipping of the package too long
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Response from Pieces Bateaux
Hello,
We do not understand your comment. You placed an order on 5/3 at 7:04 AM and we contacted you on 5/3 at 8:34 AM to know the serial number of your engine, as your order required verifications. We then exchanged several emails. As soon as we had the information from you, we processed your order.
We remain at your service. Best regards.
C
Christian M.
Rating: 3 out of 5
following a purchase from 24/02/2025
Big delivery problem
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order, but we do not understand the problem. The package was shipped on 26/02, delivery was scheduled for 27/02 but postponed by 24 hours. The package was delivered on 28/02 after taking into account the instructions you communicated to the carrier. The 48-hour delivery is compliant.
We remain at your service. Best regards.
H
HENRI D.
Rating: 3 out of 5
following a purchase from 29/12/2024
For a 5g part, the shipping costs are very, very expensive
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Response from Pieces Bateaux
Hello, Thank you for your feedback and we will look into offering a more economical solution for shipping small parts. Best regards.
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maxime P.
Rating: 3 out of 5
following a purchase from 13/01/2025
For the purchase of a part at €3, I paid €7 for shipping. Total €10 ..... No comments!!!
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Response from Pieces Bateaux
Hello,
Shipping costs are not calculated based on the price of the parts but according to their weight.
It is true that the ordered part weighs less than 100g but you chose DPD shipping, and this is the same for the 0 to 1kg range.
Best regards.
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Terry L.
Rating: 3 out of 5
following a purchase from 02/01/2025
Excellent service, quick response. However, the parts received, particularly the fuel filter for the Suzuki decanter filter, are not at all on par with the original Suzuki parts. This is a low-quality adaptable part. I ended up cleaning the original one and reinstalled it. Too bad. Otherwise, very good site.
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order.
We are surprised by your observation regarding the quality of the filter.
We compared it with the Suzuki filter and found no difference.
We will send you the photos by email.
Best regards.
S
Soraya S.
Rating: 3 out of 5
following a purchase from 16/12/2024
for delivery it's terrible, I received the package on the 20th and I went to pick it up myself on December 30th at the depot knowing that I paid for delivery. There is nothing serious about all that.
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Response from Pieces Bateaux
Hello, We are sorry that you were not satisfied with the delivery service. We have informed the carrier of your dissatisfaction. Best regards.
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Jonathan L.
Rating: 1 out of 5
following a purchase from 17/12/2024
Not the right part and missing
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Response from Pieces Bateaux
Hello, Thank you for giving us more information. What is the problem you are encountering? We delivered the maintenance kit that you ordered for Yanmar 4JH2, 4JH3, 4JH4 engines. Remaining at your service. Best regards.
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Larre S.
Rating: 2 out of 5
following a purchase from 15/12/2024
To date, I still have not received my order. Maybe today???
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Response from Pieces Bateaux
Hello, Your order of 15/12 was shipped on 16/12. Colissimo informs us that the package could not be delivered to you on 21/12 and that you chose to pick up the package at a postal point. Remaining at your service.
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SEBASTIEN J.
Rating: 2 out of 5
following a purchase from 10/11/2024
Before giving a review, it would be nice to receive the package !!!!
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Response from Pieces Bateaux
Hello,
Your order was shipped on 12/11.
The delivery unfortunately took longer than normal.
It was delivered to the pickup point on 18/11.
You picked up your order on 20/11.
Remaining at your service.
Best regards.
J
Jean G.
Rating: 3 out of 5
following a purchase from 27/10/2024
Shipping costs and the price of the part are twice as expensive, too bad because there is no reason for that.
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Response from Pieces Bateaux
Hello,
Although the part you ordered is small and light, we do not send by regular letter. For Corsica, we only offer tracked Colissimo shipments delivered against signature. In your case, the shipping cost was the same as the price of the part..
Best regards.
S
Sandra M.
Rating: 3 out of 5
following a purchase from 12/10/2024
Order still not received.
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Response from Pieces Bateaux
Hello,
Your order was shipped on October 30th. Given your destination in Polynesia, the delivery time may be 15 days.
Best regards.
M
Mehdi C.
Rating: 1 out of 5
following a purchase from 26/09/2024
Too long damaged parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. Due to a problem with the carrier, it was returned to us on 3/10 and we immediately reshipped it to you.
You received the part on 5/10.
We do not understand why this part is damaged, please send us photos so we can take your complaint into account.
Best regards.
M
Mohamed R.
Rating: 1 out of 5
following a purchase from 30/09/2024
I still haven't received my order
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. We are opening a claim with Colissimo.
We will keep you informed as soon as we have a response.
Best regards.
P
Philippe L.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good prices, a bit more expensive.
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CLEUTON F.
Rating: 3 out of 5
following a purchase from 02/09/2024
Excessive delivery time! An abnormally sized box just for a head gasket. Not justified.
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Jean-Marc L.
Rating: 3 out of 5
following a purchase from 19/08/2024
this part does not quite match the thread of the Suzuki/Honda fitting.
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remi P.
Rating: 2 out of 5
following a purchase from 29/07/2024
I waited 3 weeks for the ordered part and it arrived incomplete.
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christophe D.
Rating: 2 out of 5
following a purchase from 28/07/2024
The engine reservoir cap ordered does not have the correct diameter for my engine. Disappointment. I have the correct reference for my engine...
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Response from Pieces Bateaux
Hello, We have not received any information from you with the serial number of your engine. It is not possible to search for references on our site with the engine serial number. Please provide us with the model and serial number of your engine and we will provide you with the correct reference for the cap you need. Remaining at your service, Best regards.
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Laurent R.
Rating: 3 out of 5
following a purchase from 23/07/2024
Hello, I would have liked to put the type of my boat directly on the corresponding parts.
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jean louis C.
Rating: 3 out of 5
following a purchase from 23/07/2024
Delivery really too long
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Constantino P.
Rating: 3 out of 5
following a purchase from 06/07/2024
You ask for my opinion while I have been waiting for my order since July 6, it's not serious while my last order placed a few months ago went well, I still give 3 stars because I think it's an employee who didn't do his job properly
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Sébastien D.
Rating: 1 out of 5
following a purchase from 04/07/2024
ordered item does not match the one received
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Gerard C.
Rating: 3 out of 5
following a purchase from 26/06/2024
some difficulties in identifying the correct product reference without a request for identification by phone and email. a downside, the connectivity does not match the advertised product
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Jm A.
Rating: 3 out of 5
following a purchase from 23/06/2024
the cap of the spray paint arrived broken
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henri C.
Rating: 3 out of 5
following a purchase from 10/05/2024
TOO LONG TO GET THE PART.
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vincent C.
Rating: 2 out of 5
following a purchase from 06/06/2024
I did not receive the order, the relay point has no package.
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michel T.
Rating: 3 out of 5
following a purchase from 17/05/2024
Hello, I have received my order, only small downside, I ordered a fuel filter for my Suzuki DF90A ref: 15410-87L00, and I received ref: 15410-88L00. It's a shame.
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andré S.
Rating: 3 out of 5
following a purchase from 23/05/2024
The system is average, I had to add a side screw to lock on the axis
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Roman B.
Rating: 1 out of 5
following a purchase from 10/05/2024
Order took a long time to arrive and once the parts were received the most important part was broken... I hope to at least have a good responsiveness from piecesbateaux.com
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Nancy D.
Rating: 3 out of 5
following a purchase from 26/05/2024
Quick shipping, parts a bit expensive...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Hello. I received my order after at least 15 days. The box was opened. A part is missing from the box. And..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
Impeccable delivery. But too many customs and shipping fees for a membrane and a spring.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2024
Delivery time, a bit long, excessive shipping costs,
Too bad because the part is okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2024
Why not send the parts via AMAZON as deliveries are free and faster. For AMAZON subscribers?
Thank you for your response.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2024
Delivery too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2024
You are quick to deliver the items the only downside is when an item is unavailable for whatever reason it should be displayed in the catalog it has been more than two months since I placed the order and it is unacceptable
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