The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
The part arrived incomplete and therefore unusable in its state. The response from the site, "I inform the supplier" Since it is American, we are not likely to get a response soon.
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Response from Pieces Bateaux
We exchanged emails with you. You indicated that a rubber o-ring was missing and that you managed to fix it. We informed you that we will contact the manufacturer to inform them of the problem. We will send you a rubber o-ring.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I was given a link for the ordered part results, I am missing some parts knowing that it was well notified kit on the site, I hope they will do what is necessary because at that price it is shameful to see that.
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Response from Pieces Bateaux
Please clarify the problem. You ordered a parts kit that is delivered in a sealed package by the manufacturer. Upon opening, you notice that some parts are missing. We informed you that we will file a complaint with the manufacturer. It can happen that products are non-compliant. Thank you for moderating your remarks.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2023
part too expensive, postage also too expensive for an envelope, unacceptable delays.
Services OK
regards
JPV.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
The part sent does not correspond
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Response from Pieces Bateaux
Hello,
Can you explain the problem to us?
You ordered the thermostat 14586.
If you have indeed received the thermostat 14586, it is not a delivery issue but a reference choice issue.
In this case, please provide us with all the information about your engine (brand, power, and serial number). We will then provide you with the reference of the thermostat corresponding to your engine.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2023
A week delay for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
A few days without visibility on the delivery time.
The rest was very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
The key is plastic, it won't hold.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2023
delivery not compliant with the order and impossible to reach them
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2023
21 days to receive my order when uship took 6 days to send it to me. I invite you to change carriers. 10 days for a delivery from Belgium, find the error!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2023
Hello, just at the time of the order or before be more precise about delivery dates. Otherwise, parts are perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2023
I ordered original Mercruiser belts and received adaptable belts at the price of the originals as an unprofessional.
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Response from Pieces Bateaux
Hello,
We are surprised by your feedback.
We informed you on June 22 that due to a global cyber attack on Mercury, it was not possible for us to provide you with Mercury belts.
We offered you alternative belts that we sent to you on June 26. You were free to refuse our proposal but you accepted it. We would have refunded you then.
Mercury is not a manufacturer of belts, the products sent meet all the same quality criteria. Mercury services are now operational. If you wish to exchange or refund, you can return the belts in their original packaging.
Sincerely,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The product I received is not the right one, I have a RF problem, I would like to get a refund but I don't know how to do it. Thank you.
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Response from Pieces Bateaux
Hello,
You ordered 2 items. These are intended for different engine powers.
If they concern the same engine, one of the two items should indeed not be suitable.
Our sales department will contact you again.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Too slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Very good product. The only downside is the preparation and transport time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2023
almost perfect!!!! I had to modify the stainless steel plate under the turbine to be able to place it at the level of the forward/reverse selection axis!!! good delay, good delivery service! reasonable price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2023
Serious package but shipping a bit long without being notified
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2023
My order has already taken a lot of time to be processed, and out of 3 pieces I only received one. And the one received is not complete. I got the fitting but not the collar that was in the item description
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Response from Pieces Bateaux
Hello,
Your order from 11/6 was partially shipped on 16/6 with your agreement.
We informed you that 2 references were unavailable because Mercury is currently unable to deliver them. We asked if you wanted to keep them as a backorder or if you wanted to be refunded.
Regarding the Sierra fitting you received, it is not delivered with the collar. You are confusing it with the Mercury fitting which is unavailable.
Best regards.
The Boat Parts Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2023
Long delay and product issues regarding the indicated dimensions
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Response from Pieces Bateaux
Hello,
We have accepted the return of the tarp that did not meet your needs.
The indicated dimensions correspond well to the product, but if your boat has a cabin or a central console, you need to either take a larger size tarp or choose a model designed for this type of boat.
Best regards.
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything is perfect except the delivery which is long, and it's a shame that you have to provide a code to the delivery person
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2023
Delivery times too long which delayed the launch by more than 1 month. Impossible to contact the site to find out why. I eventually got the reason for the delay but I had to buy the anti fooling elsewhere.
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Response from Pieces Bateaux
Hello, We apologize for the delay in your order due to the unavailability of a Mercury part. Remaining at your service, The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Order taken into account and fast delivery... but... The cap equipped with its gauge for my Yamaha tank looks like the original but the screwing of it on the tank is excessively tight... too bad!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2023
Delivery too slow, part not received yet
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Response from Pieces Bateaux
Hello,
Your order was shipped on 26/5. Given the holiday, it was delivered on 31/5.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Average
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Response from Pieces Bateaux
Thank you for your comment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2023
Delivery took more than ten days and was constantly postponed
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Response from Pieces Bateaux
Hello,
Your order from 9/5 was shipped on 10/5.
We are sorry that your delivery was delayed by the carrier.
We have requested an explanation from the carrier and will keep you informed of the response.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
Quite long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2023
Part compliant, note that it is very expensive for a piece of plastic. . Adaptable part for less than 5€ and resistant on igus ......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
The delivery time to French Polynesia is quite correct. The downside; the delivery price is almost equal to the order price..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
it's Colissimo that delayed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
Problem with delivery, wrong relay. The received part is a customer return accompanied by the invoice of the person with their contact details. Not great. Otherwise, the part corresponds to my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2023
I received my order but in the box I did not have the drain seal. Just an open empty plastic bag. So I don't know if it came from you or if the seal fell out during unpacking because the bag was not closed. That's why I didn't make a complaint. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2023
I ordered a Mercury 9.9 hp 4T engine overhaul kit and the oil tube from the lower unit is 237ml while the quantity is 320ml (p66 user manual) So no boat this weekend, the B.... and shipping costs to add for a new order. The rest is fine but this is really annoying
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
Nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
Home delivery requested and I had to go pick up my package at a relay point several km from my home.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
Hello, very disappointed to receive only one imitation Volvo part. On your site at the order, your exhaust elbow had the original Volvo number engraved 833583. When I received the ordered part, the number does not appear. Why? The ordered part is not the same as that on the site???
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Response from Pieces Bateaux
Hello, We are sorry that you misinterpreted the product sheet description. The part you ordered is clearly indicated as a distributor brand on our site. It is not specified at all that it was an original part, from Volvo brand. We confirm that it is 100% compatible with reference 833583. This part has been sold to many customers who were completely satisfied with this product. Remaining at your service, Best regards, The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2023
Late delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2023
Item as described but slow and high delivery for a seal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2023
Hello For the site, the merchandise, nothing to say but for the delivery, it's not the same. The cost is charged at €7 for a tracked envelope while the post actually charges this same envelope at €3.91. The weight of my part with the envelope is 71g. I find this very mediocre.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2023
For the parts and for the delivery very good and very fast.
However, very surprised, there are no corresponding screws.... ??
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Response from Pieces Bateaux
Hello,
I confirm that the anode kit you ordered does not include the screws according to the photo on our site. Please note that Tecnoseal does not provide any screws in any anode kit.
We can provide you with the screws you may need separately as spare parts.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2023
Hello, 15 days to receive the part, best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2023
I return to my first review. I was not happy with the product received but happy with the responsiveness to change it and satisfy me
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