The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Bad delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2021
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2021
The delay between ordering and delivery is always too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/10/2021
Part marked in stock or in stock but at the manufacturer so delivery time one week
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Response from Pieces Bateaux
Hello,
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
I never received my order.
And no one contacts us to remedy this problem.
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Response from Pieces Bateaux
Hello,
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Processing time quite long.
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Response from Pieces Bateaux
Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/09/2021
GOOD EVENING
I RECEIVED THE PACKAGE BUT THE GLUE IS NOT LIQUID IT'S MORE OF A GEL
GLUING NOT SUCCESSFUL.
LOGICALLY ORDERED SUPER MARINE VINYCOL GLUE 1520 M2 (THIS ONE IS WELL LIQUID)
DISAPPOINTED FOR A FIRST ORDER.
I COUNT ON YOU TO DO WHAT IS NECESSARY
BEST REGARDS.
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Response from Pieces Bateaux
Hello,
We are following up on your review of the product you received. We are surprised by your comment as we have never had any negative feedback on this product. On the contrary, we only have positive feedback.
Please note that we offer 2 products but in reality, it is just one and the same product but under different packaging. The 2 products are manufactured by the same manufacturer. We have 2 different suppliers because these references are not always available.
We contacted the manufacturer who indicated that the texture of the glue may differ depending on the application conditions (ambient temperature), or if the mixing of the 2 components is not done properly.
Remaining at your disposal,
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Order placed on 11/08 on 21/08 still no news I call many times obviously no one answers. I send an email and there I am informed that my part is not available while it is on the site! No email to inform me that the order would be delayed or anything ... in fact they take orders without being sure they can fulfill them. After 12 days I canceled and requested a refund. They are not ready to see me again.
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Response from Pieces Bateaux
We had several exchanges by email with you regarding the follow-up of your order. 1 joint out of the 2 ordered has indeed been shipped and the remainder has been refunded. We are surprised by the content of your remarks. Your comment does not deserve a response from us.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Good choice but high prices and expected deadlines not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Delivery time not respected.
The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Processing time before shipping too long
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Response from Pieces Bateaux
Hello, You placed an order on August 4, and it was shipped on August 6. Excellent continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2021
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Fast delivery and quality close to the original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
shipping too slow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
the site is perfect but the delivery is very slow
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
I ordered a part for Mercury on June 16 and received it on July 1, too slow
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/06/2021
The packaging clearly leaves something to be desired, found the box opened by the handle of the ordered extinguisher. Used to online orders, the purchases were not protected at all. Too bad otherwise price and fast delivery, with good packaging 4-5 stars....
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Response from Pieces Bateaux
Hello,
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2021
shipping costs high and long for a 50 g part
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
No major complaints but a delay too long between the order and delivery...
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2021
2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)
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Response from Pieces Bateaux
Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery time a bit long for my taste.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2021
Lie about availability
Part not in stock even though marked in stock on the site.
1 week before a package is sent.
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Response from Pieces Bateaux
Sir,
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2021
I cannot blame the product as I still have not received it. Ordered to have it on site for my arrival during my trip (1200 km) after 4 days of waiting I will have to return without having finished having received nothing despite paying for shipping fees. So the product may be good but the shipping service is absolutely not up to par.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2021
Order placed at the beginning of April for a product indicated in stock. At the end of May I still have not received the pump. After several requests for information where I am told 15 days of additional delay each time, I am still waiting. No commercial gesture or proposal for an equivalent product, just a refund proposal. I remind you that it has been 8 weeks of waiting so I am not satisfied, nor with the responses provided.
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
I placed my order on 4/5/2021 on the site, the parts were available and in the end, I did not receive them but received the parts on 17/05/2021
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with the delivery time of your order.
However, we would like to inform you that it was not specified on our site that the gasket kit you ordered was available in stock. On the contrary, a availability time was specified. We ordered the gaskets from Yamaha and are dependent on their timeline.
Best regards,
The P e8ces Bateaux team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2021
Conforms to the order but a bit long and had to follow up often.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
I ordered a revision kit for an outboard motor, all the parts were available loose in the box and I think I'm missing some.
Lack of seriousness on this point
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Good material, a bit long considering it's in stock
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
Total lack of respect for the customer. Only one accessible message: 'order in preparation'................
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Response from Pieces Bateaux
Hello, We do not understand your message. Your order was shipped on May 11 and you received an email informing you that it was shipped with the tracking number and the carrier's link for tracking. The status of your order is also accessible from your customer account. After verification, we see that your package has not yet been delivered to this day. We will file a complaint with the carrier as this excessively long delay is not normal. Despite the holiday, your package should have been delivered to you. We will get back to you quickly as soon as we have information on the status of your package. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2021
A part was missing in the package. Lost day of leave because repair 80 km away impossible.
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Response from Pieces Bateaux
Sir, We shipped your order on 26/4 and you received it on 29/4. You informed us that a part was missing on 29/4 and we shipped it to you the same day. You received the missing part on 30/4. Human error. It is difficult to be more responsive. Best regards, The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
the parts are correct, but the delivery time is too long
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