The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
the order is not complete
I will reevaluate after installation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Delay too long / parts do not match
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Response from Pieces Bateaux
Hello,
The opinion of our customers is very important to our company.
We put all our energy into satisfying all our customers.
Regarding your order, it was shipped in 2 parts because we informed you that some items were temporarily unavailable from the manufacturers. We shipped the first part of your order on 17/12/20 and the balance on 13/01/21. You could have canceled all or part of your order if the delays did not suit you.
Regarding your comment about the parts that would not fit, you never contacted us for a return request. Please contact us to explain the problem in more detail and we will find a solution.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
received late because not available although it was not specified on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
After ordering my parts, I received them more than 3 weeks later? Just for drain plugs for the lower unit and engine for 5 HP motors. Don't be in a hurry and especially if they had given me their delivery time I wouldn't have ordered from them.
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Response from Pieces Bateaux
Hello,
Our customers' feedback is very important to us, in order to continuously improve our services.
You placed your order on 27/11. Due to a stock shortage of the cap at Honda, we could only ship your order on 10/12. But that does not explain the delay.
You are located in Switzerland, and in the current health context, the transport of parcels coming from France is disrupted.
Remaining at your service,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2020
Very long delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
delivery problem in several times, and long wait for packages
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Response from Pieces Bateaux
Hello,
Part of the parts you ordered comes directly from the Mercury stock in Belgium which explains the various deliveries.
With the current crisis, shipping times have unfortunately been extended, as carriers are overwhelmed
We hope to count you among our loyal customers.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Satisfied..good delivery, but wrongly announced a week later !!!!!!
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Response from Pieces Bateaux
Hello,
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Non-functional parts...
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Response from Pieces Bateaux
Hello,
You contacted us on 27/10 informing us of a problem.
We replied on 28/10 but have not heard back from you.
For us, the problem was resolved.
We remain at your disposal if needed.
Best regards,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
Hello,
waiting for 3 weeks without any information is a shame.
but the order finally arrived.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2020
Hello,
I am quite disappointed with the delivery service!
I ordered two filters, the first arrived in a small box completely torn apart and the second in a white bag without bubble wrap.
I find that a bit inadequate given the fragility of these parts.
Best regards.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Hello, I have received my order but the problem is that the sealing O-ring of the piston rod is not the correct diameter, while the kit is intended for all engines from 35hp to 115hp, mine is a 75hp from 1996. They should specify the year of the engines because there is no return of parts yet the package is not opened.
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Response from Pieces Bateaux
Sir,
It is very difficult to have exhaustive descriptions of the parts.
Regarding Mercury parts, the year is not the criterion that validates the compatibility of a part. Only the engine serial number allows for verification.
Our technical service is available to our customers for any reference verification and responds very quickly.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
Very well packaged, delivery time too long while the product was normally in stock
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Response from Pieces Bateaux
Sir,
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
several ordered parts, and two are missing despite payment and waiting for three weeks.. no news!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Non-compliant part, sent an email to report it, no response!
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Response from Pieces Bateaux
Sir,
You contacted us on 15/8 and we replied on 17/8.
Since then, we have had no news from you.
We are at your disposal,
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Good but a bit long delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Almost a week to receive the package by colissimo ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
Order received on time, but the package arrived damaged and the steering wheel has large scratches.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Packaging too weak for the weight of 30 kg. See my email sent to commandes@...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Damaged box. Missing parts. See my email sent to commandes@....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2020
Order received on time, the product is as ordered but shipping costs are excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Hello, in my first order of 15/5 I ordered 2 turbines for Mariner 3.3 but I received Mercury 47-952892 turbines, which do not match. The diameter is 43 instead of 35mm and the shaft diameter is 12 instead of 9mm. In an emergency, I made adjustments, but it does not work properly. Please find me the correct impeller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
I ordered a hatch (equipment door) but once installed I found that it was not watertight. The only response from Pieces bateaux is to dismantle the hatch and return it for a refund. I would have preferred a replacement with a watertight model or the provision of a seal...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Too bad the ordered parts were not the right ones especially when they are worth €1000
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
No visibility regarding the availability of the part on the website. The part had to be ordered and caused a delay in delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
The parts are compliant but the delivery time is too long for items in stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
A bit expensive for plastic.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2020
Hello, the tarp hooks I received do not match the photo in the catalog, a 6 mm elastic does not fit inside I cannot use them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2019
incomplete order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
Delivery issue, first package lost, second package received in 15 days. Good responsiveness from piecesbateaux.
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Response from Pieces Bateaux
Hello,
We regret the delivery issues you are experiencing, and we hope to count you among our loyal customers.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2019
Very expensive for these two pieces of scrap metal, it comes back to a few cents in manufacturing, abusive prices
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Response from Pieces Bateaux
Hello,
We acknowledge your message but we are not responsible for the prices set by manufacturers.
The parts you ordered are not just scraps of metal but carburetor jets. We are lucky to still find these parts which are intended for old engines. Otherwise, we would have to specifically machine these parts, and they would be even more expensive.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Lack of communication I had ordered a 2t bardhal oil can and received a total instead without being informed or refunded because the total is cheaper
Disappointed I don't think I will order again on this site
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Response from Pieces Bateaux
Hello Mr. MACAIGNE,
We are sincerely sorry that you were not satisfied with your first order.
When a product is unavailable, we systematically contact our customers to inform them.
In your case, there was an oversight and we apologize for that.
Regarding lubricants, we have decided to gradually replace the Bardahl oil range with those offered by Total. We assure you that Total products are of equivalent or even superior quality.
As for the price, it is a coincidence that the price is slightly lower today. We regularly update our lubricant prices, as they fluctuate like all petroleum products.
We remain at your service, and wish you all the best.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2019
7€ to ship 2 seals and an anode is a bit expensive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2019
Parts very poorly packaged and poorly protected also loosely dispatched in a box, this is not normal, plus packaging that does not match the content, too bad
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving the quality of our service on a daily basis.
In your case, we are sorry that the packaging did not meet your expectations. However, we are regularly praised by our customers for the quality of protection of our products. If you received the products in perfect condition, isn't that the main thing?
Regarding the packaging box, being in an eco-responsible approach, we reuse the boxes received from our suppliers when they are in good condition. Thus, it is possible that you received a box in the name of a motorist, but we believe it is more responsible to act this way than to throw these boxes away and reuse new ones.
We strive to do everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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