Customer reviews of Pieces Bateaux

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.