Customer reviews of Pieces Bateaux

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/07/2023 à 16h40 following a purchase from 05/07/2023

Good service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/07/2023 à 18h33 following a purchase from 11/07/2023

He probably saved me from engine damage. Thanks again to the technician and piecesbateaux.com.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/07/2023 à 09h29 following a purchase from 10/07/2023

delivery not compliant with the order and impossible to reach them

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/07/2023 à 09h14 following a purchase from 09/07/2023

Order compliant

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Acheteur Vérifié

Rating: 2 out of 5

Published on 12/07/2023 à 20h50 following a purchase from 22/06/2023

I ordered original Mercruiser belts and received adaptable belts at the price of the originals as an unprofessional.

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Response from Pieces Bateaux Published on 13/07/2023

Hello,
We are surprised by your feedback.
We informed you on June 22 that due to a global cyber attack on Mercury, it was not possible for us to provide you with Mercury belts.
We offered you alternative belts that we sent to you on June 26. You were free to refuse our proposal but you accepted it. We would have refunded you then.
Mercury is not a manufacturer of belts, the products sent meet all the same quality criteria. Mercury services are now operational. If you wish to exchange or refund, you can return the belts in their original packaging.
Sincerely,
The Boat Parts Team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/07/2023 à 15h19 following a purchase from 02/07/2023

Overall nothing to say, just unlucky a part of the order was missing and blocked the rest, too bad not to have been contacted by phone to resolve it more quickly.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/07/2023 à 09h08 following a purchase from 02/07/2023

A slightly shorter delivery time would be perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/07/2023 à 21h31 following a purchase from 16/06/2023

Very easy to navigate the site, very good service, I recommend the site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/07/2023 à 08h55 following a purchase from 13/06/2023

I ordered flaps that were not the right ones. I contacted the site for a return. The response was quick and positive. As soon as received, the refund was made. I only give 4 stars for the shipping costs being too high for these small items.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2023 à 15h40 following a purchase from 12/06/2023

Good for the product and service, missing the delivery time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2023 à 15h18 following a purchase from 27/06/2023

Good, but I lack information on the anodes, no one to respond to me.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2023 à 14h28 following a purchase from 09/06/2023

The receipt of the package by Chronopost WITH signature is TOO restrictive (Obligation to be present). To be removed or allow the possibility to refuse it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2023 à 19h40 following a purchase from 06/06/2023

The delivery to the post office was not great, it took 3 days to find my order!! Otherwise, part ordered

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/06/2023 à 10h21 following a purchase from 09/06/2023

Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/06/2023 à 09h33 following a purchase from 21/06/2023

Very good ...... Part as described and fast shipping.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/06/2023 à 15h29 following a purchase from 22/06/2023

Boat parts ok, delivery problem with Chronopost, package left at another address

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/06/2023 à 17h07 following a purchase from 12/06/2023

too bad I wasn't informed of the delivery day

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/06/2023 à 16h18 following a purchase from 11/06/2023

My order has already taken a lot of time to be processed, and out of 3 pieces I only received one. And the one received is not complete. I got the fitting but not the collar that was in the item description

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Response from Pieces Bateaux Published on 21/06/2023

Hello,
Your order from 11/6 was partially shipped on 16/6 with your agreement.
We informed you that 2 references were unavailable because Mercury is currently unable to deliver them. We asked if you wanted to keep them as a backorder or if you wanted to be refunded.
Regarding the Sierra fitting you received, it is not delivered with the collar. You are confusing it with the Mercury fitting which is unavailable.
Best regards.
The Boat Parts Team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/06/2023 à 15h22 following a purchase from 07/06/2023

good responsiveness following the problem I encountered

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Acheteur Vérifié

Rating: 2 out of 5

Published on 18/06/2023 à 17h36 following a purchase from 04/06/2023

Long delay and product issues regarding the indicated dimensions

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Response from Pieces Bateaux Published on 21/06/2023

Hello,
We have accepted the return of the tarp that did not meet your needs.
The indicated dimensions correspond well to the product, but if your boat has a cabin or a central console, you need to either take a larger size tarp or choose a model designed for this type of boat.
Best regards.
The Boat Parts Team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/06/2023 à 11h55 following a purchase from 30/05/2023

Perfect, I will reorder as soon as I need

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/06/2023 à 07h46 following a purchase from 24/05/2023

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/06/2023 à 12h42 following a purchase from 28/05/2023

Good products ... but expensive to ship (9.90 € for a 750ml antifouling at 25 €) !!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/06/2023 à 08h35 following a purchase from 04/06/2023

Order compliant

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/06/2023 à 07h18 following a purchase from 20/05/2023

simple and effective

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2023 à 06h05 following a purchase from 17/05/2023

Hello, the delivery time was a bit long. However, the responsiveness of the staff is of high quality. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/06/2023 à 15h26 following a purchase from 23/05/2023

Delivery time a bit long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/06/2023 à 08h55 following a purchase from 30/05/2023

Perfect product, description on the site not as broad as the use.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/06/2023 à 12h37 following a purchase from 05/04/2023

Delivery times too long which delayed the launch by more than 1 month. Impossible to contact the site to find out why. I eventually got the reason for the delay but I had to buy the anti fooling elsewhere.

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Response from Pieces Bateaux Published on 05/06/2023

Hello, We apologize for the delay in your order due to the unavailability of a Mercury part. Remaining at your service, The Boat Parts team.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 30/05/2023 à 22h31 following a purchase from 23/05/2023

Delivery too slow, part not received yet

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Response from Pieces Bateaux Published on 05/06/2023

Hello,
Your order was shipped on 26/5. Given the holiday, it was delivered on 31/5.
Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2023 à 20h44 following a purchase from 25/05/2023

very fast...thank you

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Acheteur Vérifié

Rating: 1 out of 5

Published on 29/05/2023 à 08h50 following a purchase from 09/05/2023

Delivery took more than ten days and was constantly postponed

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Response from Pieces Bateaux Published on 30/05/2023

Hello,
Your order from 9/5 was shipped on 10/5.
We are sorry that your delivery was delayed by the carrier.
We have requested an explanation from the carrier and will keep you informed of the response.
Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2023 à 06h18 following a purchase from 08/05/2023

well-stocked catalog, very professional staff, deadlines respected.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/05/2023 à 15h23 following a purchase from 22/05/2023

Deadlines respected

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 17h43 following a purchase from 07/05/2023

Very good site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2023 à 12h01 following a purchase from 10/04/2023

Very easy to use site, well structured. You can easily find the desired items. Satisfactory delivery times considering the distance (Overseas).

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2023 à 00h07 following a purchase from 27/04/2023

received within the deadlines, nothing to say, I recommend this site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/05/2023 à 10h46 following a purchase from 03/04/2023

good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/04/2023 à 08h12 following a purchase from 03/04/2023

Well received, a bit long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/04/2023 à 10h59 following a purchase from 10/04/2023

Very good

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