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A
Rating: 4 out of 5
Very good. Perfect
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
Summary of reviews
The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Package conforms to the order
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A
Rating: 4 out of 5
After a few issues, everything is back in order and I am satisfied.
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A
Rating: 4 out of 5
I found a part from a renowned manufacturer without difficulty. The delivery was fast. Before the purchase, I checked the site thanks to the France verif application whose trust rating is excellent.
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A
Rating: 4 out of 5
Products conform to the order. Delivery was quite delayed compared to what was announced on the site.
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A
Rating: 4 out of 5
Some items from previous orders are erased from the history under the excuse of no longer being available. If you search on the site, the part in question is indeed available. Go figure...
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 1 out of 5
I ordered on June 1st and today is June 14th: I find the delays too long considering we are neighboring countries!
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Response from Pieces Bateaux
Hello,
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Maybe a bit more details on the dimensions and technical specifications of the products
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A
Rating: 4 out of 5
easy navigation on the site, product conforms, delivery time a bit long
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A
Rating: 4 out of 5
Parts shipped on time and effective tracking. However, the carrier GLS did not deliver to the parcel relay and I had to go pick up the parts at the depot
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A
Rating: 2 out of 5
The deadlines are very random. They indicate three days on their site when they know very well that it takes several weeks.
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Response from Pieces Bateaux
Hello,
Some products currently have quite long delays. We have communicated with you about the availability of the parts of your order and offered you a partial shipment or a cancellation.
We remain at your service.
Best regards,
The Boat Parts Team.
Some products currently have quite long delays. We have communicated with you about the availability of the parts of your order and offered you a partial shipment or a cancellation.
We remain at your service.
Best regards,
The Boat Parts Team.
A
Rating: 1 out of 5
Part sent to the wrong address for the second time despite a first complaint...
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Response from Pieces Bateaux
Hello,
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very well received thank you
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Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
I am satisfied
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A
Rating: 4 out of 5
good nothing to say
thank you
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thank you
A
Rating: 4 out of 5
Serious and fast thank you very much
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A
Rating: 4 out of 5
Order a bit long a bit expensive
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A
Rating: 4 out of 5
Good service, correct product.
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A
Rating: 4 out of 5
Nothing to say. Satisfied in every way.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Normal, ok that's cool
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A
Rating: 4 out of 5
Very serious, they asked me by email for the engine serial number to make sure they sent me the right parts.
I highly recommend this site if you are doing work on your engine regarding me.
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I highly recommend this site if you are doing work on your engine regarding me.
A
Rating: 4 out of 5
Very serious site, order received quickly, I recommend
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A
Rating: 4 out of 5
Very good service and website
Just the parts delay 3 weeks of waiting but informed very quickly about the delay
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Just the parts delay 3 weeks of waiting but informed very quickly about the delay
A
Rating: 4 out of 5
Easy order as long as you know the reference code of the part.
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A
Rating: 2 out of 5
Order blocked with the carrier for 3 days for a strange reason. According to them, the site no longer works with the chosen pickup relay. More troublesome, product ordered of very poor quality (outboard motor circuit breaker).
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Response from Pieces Bateaux
Hello, following your message we contacted the carrier because the list of pickup points is not managed at our level but by a national network. We were informed that the package could not be delivered to the initial pickup point because it was unavailable. It is possible that some relays are in the process of ceasing activity or are under contract termination but still appear on the list, as there is a processing and update delay. A notice of suffering has been sent to the relay unit to schedule a new delivery to another available pickup point. The package was therefore delivered on 03/05. Regarding the quality of the product you mentioned, we are surprised as we have never received any negative feedback on this part. Remaining at your service, best regards, The Boat Parts Team.
A
Rating: 4 out of 5
Order and delivery are top-notch, nothing to say, super!
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Rating: 1 out of 5
After receiving my order, I noticed that something was missing or it was added, but it was not the original parts for the engine that were supposed to arrive, so I managed to find other used parts and not the 9 that I received, so I was missing a gasket and a spring, so I will never order from you again, thank you.
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Response from Pieces Bateaux
Hello,
We are contacting you following the receipt of your order.
We are surprised that you left a negative review without contacting us beforehand. Because we always seek to find solutions in case of a problem.
In your review, you indicate that the received parts are not original.
This is correct and it was clearly stated on our site as all items are listed with their brand. These thermostat kits do not exist as such in original.
You also indicate that you were missing parts.
After verification, all the parts you ordered were indeed shipped.
If you were missing something, or if a part was not suitable, you should not hesitate to contact us and send us photos.
We remain at your service if you need us.
Best regards,
The Pièces Bateaux team
We are contacting you following the receipt of your order.
We are surprised that you left a negative review without contacting us beforehand. Because we always seek to find solutions in case of a problem.
In your review, you indicate that the received parts are not original.
This is correct and it was clearly stated on our site as all items are listed with their brand. These thermostat kits do not exist as such in original.
You also indicate that you were missing parts.
After verification, all the parts you ordered were indeed shipped.
If you were missing something, or if a part was not suitable, you should not hesitate to contact us and send us photos.
We remain at your service if you need us.
Best regards,
The Pièces Bateaux team
A
Rating: 4 out of 5
I recommend this site, everything is OK
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A
Rating: 4 out of 5
After a call one week later to find out when I would receive the parts, 3 days later they were at home
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A
Rating: 4 out of 5
Very good product and fast shipping
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Rating: 2 out of 5
Part ordered on 10/04, received on 22/04.
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Response from Pieces Bateaux
Hello, Your order was processed on 11/4 with a supply of the part from the manufacturer. Due to the Easter weekend and public holidays in Alsace, your order could only be shipped on 19/4. We apologize for the inconvenience. Best regards, The Pièces Bateaux team.
A
Rating: 4 out of 5
Very good. But shipping and carrier could be cheaper and more flexible. Mondial Relay rather than Colissimo.
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A
Rating: 4 out of 5
Responsiveness and quality products
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A
Rating: 4 out of 5
The delivery times are very good. Unfortunately for me, it’s not the right key that I received (not wide enough).
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A
Rating: 4 out of 5
High shipping costs for pickup at a relay point
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A
Rating: 4 out of 5
Great, delivery quite fast and contacts okay.
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