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Rating: 4 out of 5
Satisfied
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Everything is perfect. I only took a tank cap and a seal.
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Rating: 4 out of 5
Everything is fine, nothing to say about the quality of the fast and efficient service
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Rating: 4 out of 5
Easy to find what you want. I find that it lacks product details (ref, quality, origin). Very serious because after ordering they asked me for the serial number of my engine to be sure to send me the right parts. Incredible for me, I loved it.
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Rating: 1 out of 5
Despite a phone call to be sure of the compatibility of the parts. Confirmed by your technician, the parts are not compliant. Very disappointed
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Response from Pieces Bateaux
Hello,
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
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Rating: 4 out of 5
Very good site, complete I recommend
Just a bit expensive on some items
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Just a bit expensive on some items
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Rating: 4 out of 5
good !! I received a -10% voucher in my order, I would have preferred to receive it earlier!! but it was still good regards
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Order arrived complete 1 month later due to a supply problem of a part
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Rating: 4 out of 5
good but could be faster
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Rating: 4 out of 5
compliant
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Rating: 4 out of 5
The site is intuitive, the items are well represented, nothing to report
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Rating: 4 out of 5
4 stars for the quality of the part which is original, it could have had 5 but I found that there was a lack of seriousness due to the fact that they sell parts they do not have in stock, they do it drop by drop and for the delivery time, it does not make you want to order from them.
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Rating: 4 out of 5
good, no mistakes
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Rating: 4 out of 5
Very good, nothing to say. Serious in follow-up.
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Rating: 1 out of 5
First order and very disappointed, I ordered two seals, one for the seawater pump and the other for the bearing seal, neither of them is suitable for seawater, they are really not worth their price.
Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
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Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
Response from Pieces Bateaux
Sir,
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
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Rating: 4 out of 5
Very good!
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Rating: 4 out of 5
Good sites and serious. Too bad the shipping costs are so high, when ordering for €140 the shipping costs could be free!
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Rating: 2 out of 5
Delivery times not respected and no news if you do not contact them! The crisis has a good excuse.
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Response from Pieces Bateaux
Hello, We are following up on your review. We are sorry that the delay did not meet your expectations but would like to provide you with some clarifications. We informed you on 01/18 of the availability of the reference in our premises during the week of 01/24 to 01/28. We finally received the part on 02/02 and it was sent to you the same day. Regarding original parts, manufacturers communicate very poorly about delays. If the part is delayed we are not informed. Concerning Johnson-Evinrude parts, it is already positive to still be able to obtain parts, as these will gradually be removed since the manufacturer has stopped producing engines. Remaining at your service, Best regards, The Boat Parts Team.
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Rating: 4 out of 5
Good service and delivery to the relay point as requested approximately within the deadlines.
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Rating: 4 out of 5
Issue of availability of parts not announced on the site. However, good exchange and fast delivery as soon as the product is available.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Conforms, reasonable deadlines, delivery ok
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Rating: 4 out of 5
Satisfied with the respect of the delivery
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Rating: 4 out of 5
Site rather clear and easy to navigate, prices a bit high for certain parts and lack of parts in detail.
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Rating: 4 out of 5
For my first order, I am satisfied
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Rating: 4 out of 5
Very good. Maybe find links for exploded parts by brand.
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Rating: 4 out of 5
Order received quickly.
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Rating: 1 out of 5
Should have been delivered Saturday, today is Monday and still not here.
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Response from Pieces Bateaux
Hello,
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
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Rating: 4 out of 5
Perfect, fast, compliant with the order.
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Rating: 4 out of 5
Satisfied.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Reception and advice: perfect
High shipping costs for an envelope, unfortunately
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High shipping costs for an envelope, unfortunately
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Rating: 4 out of 5
Good but a bit expensive.
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Rating: 4 out of 5
happy to find parts for old engine
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Rating: 4 out of 5
Received on time, conforms to expectations.
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Rating: 4 out of 5
envelope arrived quickly! parts ok turbine kit for yamaha 6 hp! assembly ok!
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Rating: 4 out of 5
Serious and trustworthy company.
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Rating: 4 out of 5
Delivery too expensive
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Rating: 2 out of 5
Long delivery time
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Response from Pieces Bateaux
Hello, Considering the public holiday on November 11, your gasket was ordered from Mercury on 12/11. We received it on 15/11 and shipped it the same day. You received it on 17/11. We are on a normal order timeline, especially during the current period where many parts are unavailable. Best regards, The Boat Parts Team.