The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Impeccable and fast service.
Just a bit more communication regarding the order tracking would be even better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
After 1 week of waiting I call to know where my order is
Surprise no delay part out of stock at the supplier too bad the info didn't reach me sooner
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Response from Pieces Bateaux
Sir,
I think you are mistaken.
You placed your order on Friday 16/4.
Your order was shipped on Monday 19/4.
Faster than that was impossible.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
product conforms to our expectations, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Everything went well except after receiving the order confirmation I got an email asking me to finalize my order?!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Delivery time longer than announced but without any seriousness
Very light packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
More won't be of much use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Found the right part that's the main thing
With the help of the store
Email and phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Fast delivery, the price is a bit higher than other sites but I always find my parts with you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
The parts arrived well but do not correspond to my boat
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Response from Pieces Bateaux
Hello,
We are contacting you following your review.
We are surprised because you did not contact us.
The products we shipped to you perfectly match those you ordered, and the description on our site.
If they do not suit you, you can return them in their original packaging, and you will be refunded upon receipt.
Best regards,
Thomas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Very satisfied, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
at least, we can have a real technician directly on the phone. increasingly rare
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Very competent and very pleasant information service. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Satisfied with the delivery service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Products matching expectations and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Nothing to say for Pieces Bateaux, well-prepared and well-packaged order, missing item replaced by another equivalent item after request for agreement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Incomplete order but correction made very quickly. Very good I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Perfect it works well.
But package preparation and delivery too long....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
I find that the delivery is quite fast. However, can we return an item that has been ordered?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Order conform but delivery a bit long.. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Good advice and after order delivery within 4 days thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good.. faster delivery than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Very fast, only annoying detail, the assembly sheet is in English.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Fast delivery and suitable products (filters and water pump rotor) at a very favorable price. I found all the maintenance material for my Volvo MD2030 from a single supplier, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
No problem with the top order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Very professional, very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Hello,
The only downside, I was able to order the part while you were not sure of its availability!
For the rest, nothing to say. Keep it up!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Delay too long / parts do not match
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Response from Pieces Bateaux
Hello,
The opinion of our customers is very important to our company.
We put all our energy into satisfying all our customers.
Regarding your order, it was shipped in 2 parts because we informed you that some items were temporarily unavailable from the manufacturers. We shipped the first part of your order on 17/12/20 and the balance on 13/01/21. You could have canceled all or part of your order if the delays did not suit you.
Regarding your comment about the parts that would not fit, you never contacted us for a return request. Please contact us to explain the problem in more detail and we will find a solution.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
After ordering my parts, I received them more than 3 weeks later? Just for drain plugs for the lower unit and engine for 5 HP motors. Don't be in a hurry and especially if they had given me their delivery time I wouldn't have ordered from them.
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Response from Pieces Bateaux
Hello,
Our customers' feedback is very important to us, in order to continuously improve our services.
You placed your order on 27/11. Due to a stock shortage of the cap at Honda, we could only ship your order on 10/12. But that does not explain the delay.
You are located in Switzerland, and in the current health context, the transport of parcels coming from France is disrupted.
Remaining at your service,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
Part conforms. Delivery time a bit long. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Good communication about product availability
Efficient site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Parts available even for an old 2-stroke outboard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
very good however one part being unavailable I take at least 3 weeks delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2020
Very long delivery
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