Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Thank you to your commercial and technical teams for their support.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Compliant with the order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2020
Hello,
I am quite disappointed with the delivery service!
I ordered two filters, the first arrived in a small box completely torn apart and the second in a white bag without bubble wrap.
I find that a bit inadequate given the fragility of these parts.
Best regards.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Very easy to find these parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Hello, order arrived well, well packaged, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Good navigation on the site, fast delivery well packaged, no opinion on the price as I did not make a comparison.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
compliance of parts, fast shipping delay, too bad the post does not respect its delivery time commitments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2020
I was well advised
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
1 of the seals slightly thinner
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Response from Pieces Bateaux
Hello,
We thank you for your information.
The parts you ordered are original parts.
Please note that the manufacturer may evolve its product and that differences may be observed.
But the manufacturer commits to the conformity of the product regarding its use.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
compliant and fast reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Well received with 1 day delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Hello, I have received my order but the problem is that the sealing O-ring of the piston rod is not the correct diameter, while the kit is intended for all engines from 35hp to 115hp, mine is a 75hp from 1996. They should specify the year of the engines because there is no return of parts yet the package is not opened.
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Response from Pieces Bateaux
Sir,
It is very difficult to have exhaustive descriptions of the parts.
Regarding Mercury parts, the year is not the criterion that validates the compatibility of a part. Only the engine serial number allows for verification.
Our technical service is available to our customers for any reference verification and responds very quickly.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Very good service, however, I bought a small manual priming pump for a 2-stroke 75 hp Mariner, the part arrived quickly and is fine but the direction of fuel inlet and outlet is reversed compared to the original part, otherwise very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
Very well packaged, delivery time too long while the product was normally in stock
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Response from Pieces Bateaux
Sir,
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
The order went well. Item conforms to my request. Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Navigation quite easy for age 74 the delivery was not easy due to COVID-19 otherwise well also for the note, advice over the phone very good thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Good serious advice. fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very good speed of service shipping and fast reception many parts available quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Parts received compliant with my expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Non-compliant part, sent an email to report it, no response!
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Response from Pieces Bateaux
Sir,
You contacted us on 15/8 and we replied on 17/8.
Since then, we have had no news from you.
We are at your disposal,
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
Order departure times a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
No issues with the shipment and the part. Just a small lack of information between the order and the dispatch regarding the processing time.
Otherwise very good. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Very good overall, very good additional information provided by phone. Only small downside: Part announced as available and took 8 days to receive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
Fast delivery, product conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Top technical service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Good website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
compliant with the information received by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
fast delivery very professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
the only problem is that I have not received the part to this day. Bravo for the 'advice' side and email exchanges. A phone issue to schedule, New Caledonia only has 6 digits for calls and not 10 like in mainland France, hence the computer refusal during orders. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
I thank Mr. Thomas for his advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Very good communication on the technical side. Inform about the status of the order if needed. Products compliant and correct packaging. I recommend without any problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2020
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Product almost identical to the original (different materials and therefore more fragile) hence my remark Product expensive because of that.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
Product compliant, sent quickly, well packaged for a first order, it puts me in confidence, I will do it again!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
The ordered parts corresponded to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Fast, efficient, super hotline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Received compliant
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