Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
5 6 967 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
well received, delivery a bit long...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
Very good, order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2019
good product thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2019
good no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
Good efficiency, but products difficult to identify on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Professional site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
Product as described. Deadline respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2019
The order made by mistake does not correspond and also a problem reaching you by phone after about twenty attempts
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Response from Pieces Bateaux
Hello, After verification, it appears that there was a miscommunication regarding the part reference. We have found the reference you needed and it will be shipped to you soon. Thank you in advance for your trust in our company. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Site that meets my expectations and easy to use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2019
I regret to note that their business practices are more than questionable. The images provided as illustrations of the product do not correspond to what they actually deliver; if you order original parts, they deliver the white product version. (supposedly you did not specify). but at the price of the original! Then if you are not satisfied, they offer you a €5 voucher for your next purchase, this way they can get you a second time. Never again!!
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis. In your case, we do not agree with your opinion. We are official MERCURY distributors and therefore always prioritize QUICKSILVER products. However, it happens that the factory has too long delays. To avoid penalizing our customers, we ship them a SIERRA product. Indeed, it may happen that we deliver, for example, SIERRA filters, but this is only for timing reasons. For your information, the price proposed for our QUICKSILVER products is based on the SIERRA price. Our customers are therefore winners and not losers as you think. We offered you a voucher because it seemed simpler to proceed this way. But we could have proceeded with an exchange. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. We remain at your service, Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
Interesting and serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2019
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
claret
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
good quality parts, correct prices.
just a downside regarding the preparation of the order which took 3 days... otherwise delivery in 48h
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
serious and responsive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
Difficult to find the part quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2019
see below
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Response from Pieces Bateaux
Hello,
We are sincerely sorry for the problem you encountered.
Transport issues can happen. Did you take photos of the package in the condition you received it so that we can inform the carrier?
If the package seemed too damaged to you, it should have been refused.
We will contact you quickly to find out the missing parts and replace them for you.
Thank you for your understanding.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Order OK, well packaged and compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
Like a very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
As of 21/05/2019, it has been a month since my engine has been opened and I am waiting for a very basic part (water pump), I have been sent the wrong model twice and I am accused of not having provided the engine numbers, which has been done several times. Anyway, Anaïs is responsive by email but in the end for not much and I advise you not to call the technical service, they just give you the runaround and ask you to send an email that the technician will not read.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
We are sincerely sorry for the difficulties you have encountered with our services.
We are now implementing actions to find the part you need.
We will analyze what has clearly not worked, so that your unfortunate experience does not happen again.
We hope that you will renew your trust in our company, as we work every day to satisfy our customers.
We again apologize for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
parts and boats seem professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
good site, delivery as promised, deadline respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Very good to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
You can really find all the parts you need at the best price. Despite a problem with the condition of my package at delivery, I recommend this site..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
serious and reliable site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
The product matches the order, well-made site. The only downside, the delay announced on the site being normally quick was 11 days. It is true that there was a public holiday. It is better to directly announce 10 days of delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
good site well stocked,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Well received the ordered products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2019
Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.
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Response from Pieces Bateaux
Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast delivery, goods well packaged and correct prices.
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