The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
fast, packaging problem, e.g.: the candles were moving around outside their boxes, a simple tape around the 4 boxes would have done the trick. I am still satisfied, best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
Very good products on the parts I order for spare parts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
Efficient and responsive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2018
the product photo has nothing to do with what I received, my order was a folding table for a boat but I received a camping table.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2019
satisfied but contact with technical service impossible!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Specialized site for spare parts and maintenance of boat engines where you can find the main items to maintain your engine (Mercury for my part) Overall service: ease of order. > Communication and order tracking. > Shipping costs = GOOD so I would recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2018
I only received part of the order (a complete water pump kit). When I claimed the rest, they wanted to charge me for it, claiming it was included in the lot when it wasn't; Paypal resolved the issue.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2018
Too bad they don't answer the phone!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Delivery a bit long to receive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
For an order placed and paid since November 7, 2018, for which I was assured that delivery would be at the latest by November 20. To this day, I still have not been delivered and without any explanation if I had inquired on November 19; by phone. Being a boat rental company, I intended to work regularly with you, I had already prepared another order but I think I will look elsewhere. Regards.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2018
I received advice by email very quickly and very professionally. However, delivery to the wrong relay point. The fault of Chronopost.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2018
Overall, I am satisfied with your services with a clear and well-illustrated website. I will continue to trust you!!! Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2018
Good, fast order and delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2018
Hello, The product does not quite match, in reality the speedometer stops at 60MPH and not 65MPH as indicated on your site.
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In the case of your order, after verification, the reference shipped is indeed in accordance with the item ordered. But you allow us to highlight an error in the Mercury manufacturer's catalog! Indeed, under ref 895285Q41, the description in the official Mercury catalog very clearly states "from 10 to 65 MPH" while the actual speedometer dial is graduated up to 60MPH. We will inform the factory with whom we are in daily contact. We strive to do everything possible to satisfy you, once again apologizing for the inconvenience caused. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2018
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2018
very professional
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2018
I bought a propeller with the size advice from the technical service. After testing, the propeller does not fit. I am offered to take it back only if I have not used it. I reply that it was impossible for me to know it would not fit without mounting it. I ask them to exchange it for the dimensions initially requested. They tell me that the dimension does not exist in this propeller. I prove to them that the requested dimension does exist. They apologize for their mistake but still refuse to take back the propeller. I am offered to reorder the requested propeller with a discount at my expense as if I had made a mistake. I do not accept their proposal so my review is withdrawn.!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/08/2018
Product OK and customer service (Anaïs) very friendly, however, there was a big delay for my order placed on August 29. Product marked "In Stock" at the time of my order but that was not the case. Received my order on September 28 after a partial shipment on September 18.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2018
Products and descriptions well detailed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2018
Product conforms, shipping quite fast, but high price!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
Order delivered on time and in good condition. Only small downside is the price for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2018
products conform to the description, careful packaging, too bad the 48h delivery was not respected and therefore the shipping costs are unnecessarily high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2018
longer delays than expected! order placed before 2 PM!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2018
Serious site with quite a few parts in the catalog
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2018
very good descriptions of the parts in your catalog
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2018
choice of material, fast delivery as per the order.
Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2018
good, there is still room for improvement in terms of delivery, too long delay between order and delivery
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2018
Fast but slight lack of communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2018
some prices are competitive, others less so, you have to make your choice, but for my part, product identical to the original for a filter
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2018
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2018
Delivery compliant and fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2018
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2018
Unhappy with the order received 2 weeks later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2018
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2018
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2018
Very well-made multi-brand site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
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