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A
Rating: 4 out of 5
very good descriptions of the parts in your catalog
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
Summary of reviews
The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
choice of material, fast delivery as per the order.
Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
A
Rating: 4 out of 5
good, there is still room for improvement in terms of delivery, too long delay between order and delivery
Best regards
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Best regards
A
Rating: 4 out of 5
Fast but slight lack of communication
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A
Rating: 4 out of 5
some prices are competitive, others less so, you have to make your choice, but for my part, product identical to the original for a filter
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A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
Delivery compliant and fast
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A
Rating: 2 out of 5
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Translated reviews
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
A
Rating: 1 out of 5
Unhappy with the order received 2 weeks later.
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
A
Rating: 4 out of 5
Very well-made multi-brand site with a lot of choices
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A
Rating: 4 out of 5
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
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A
Rating: 4 out of 5
Products and delivery times are compliant. The packaging could be more careful, a grease cartridge was open because it was crushed by other items in the package. Site to recommend for the range of products offered.
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A
Rating: 4 out of 5
Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.
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A
Rating: 4 out of 5
Good delivery time
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A
Rating: 4 out of 5
Delivery point at Zaventem airport really not practical due to new traffic and security rules
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A
Rating: 4 out of 5
Good sending of the parts
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A
Rating: 1 out of 5
After checking my account, I have not yet received my money !!!!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Serious site
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A
Rating: 1 out of 5
incomplete package to date no missing seals received!!! Seller to be discouraged, thank you
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).
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A
Rating: 4 out of 5
Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.
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A
Rating: 4 out of 5
Clear and well-organized site.
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A
Rating: 4 out of 5
An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian
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A
Rating: 4 out of 5
Good value for money.
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A
Rating: 1 out of 5
Hello, It was the first time I placed an order on your site. My order was delivered but it was not the right part. I reported it and was given a free return label. I returned the wrong part and was then delivered the new part, everything worked perfectly. However, the delay: I could not repair my engine which was not on site in the time I wanted because it took a month for delivery. I am not satisfied with that at all. In the future, I will find another site. Thank you, best regards.
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A
Rating: 4 out of 5
Clear and complete site, met my expectations.
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A
Rating: 1 out of 5
Months to receive my parts.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Well received thank you
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
For my first order on this site I give ****.
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A
Rating: 4 out of 5
delivery and reception ok
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A
Rating: 1 out of 5
What we expect from online sales is responsiveness, after 4 days your technician still hadn't communicated the additional references to validate my purchases, I hastily placed my order to receive it on time for my boat's outing, after 4 days it still hadn't left your place because you were waiting for items from one of your suppliers, I only had a week, it's without comments ...
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A
Rating: 4 out of 5
correct
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A
Rating: 4 out of 5
Not bad
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A
Rating: 4 out of 5
be careful with the announced stock, the so-called available parts may not actually be
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A
Rating: 4 out of 5
good site, when an item is not available they inform you, I recommend
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A
Rating: 4 out of 5
Very serious site
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