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Rating: 2 out of 5
Order placed on February 18 ..... received on March 16. Too long
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
2 orders 2 times 1 month delay while the parts are marked available on the site,
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Rating: 4 out of 5
First satisfactory experience. Thank you.
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Rating: 4 out of 5
Hello apart from the wait for the package nothing to report
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Rating: 4 out of 5
Very pleasant site with very competent people
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Rating: 1 out of 5
Not happy
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Rating: 2 out of 5
Way too long between the order and delivery
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
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Rating: 1 out of 5
Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 4 out of 5
Despite a supply problem, customer service was very responsive.
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Rating: 4 out of 5
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
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Rating: 4 out of 5
Good and fast
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Rating: 4 out of 5
Good advice, they know boat parts
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Rating: 2 out of 5
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Received quite quickly, faithful to the description.
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Rating: 1 out of 5
Order not received, mediocre customer service. Site to avoid
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Rating: 2 out of 5
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Rating: 2 out of 5
did not receive all my order
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
Poor quality
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Rating: 4 out of 5
Part conforms to my expectations.
15 days delay between the order and delivery.
Very serious site.
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15 days delay between the order and delivery.
Very serious site.
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Rating: 4 out of 5
speed in informing the customer
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Rating: 4 out of 5
Search engine to improve. Not selective enough.
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Rating: 4 out of 5
very good, cheap, and deadline respected, I recommend it
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
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Rating: 4 out of 5
Nothing to say
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
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Rating: 4 out of 5
Simple
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
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Rating: 4 out of 5
very good
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Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
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Rating: 4 out of 5
Very good for the sale but the part no longer corresponds to the original part.
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Rating: 4 out of 5
Material delivered as expected
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Rating: 4 out of 5
Very responsive on the technical and also commercial level
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Rating: 4 out of 5
Correct
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Rating: 4 out of 5
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
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The handling of the dispute was however quick, good management.
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Rating: 4 out of 5
Good communication and reaction with long delay article while announced in stock.
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Rating: 4 out of 5
The products are good but the delivery took longer than expected
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Rating: 4 out of 5
The products are shipped and at a reasonable price. Delays a bit long.
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Rating: 1 out of 5
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
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A small downside, impossible to reach the technical service.
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Rating: 4 out of 5
despite some issues with order preparation, it's good.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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