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A
Rating: 4 out of 5
Satisfied with my order, fast shipping.
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
Summary of reviews
The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Deadlines respected, good telephone assistance.
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A
Rating: 1 out of 5
Too long to deliver more than 1 month
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
A
Rating: 1 out of 5
I was supposed to be delivered on Friday the 19th following an email and I was delivered on Saturday the 20th in the morning without a word to warn me, a day wasted waiting for nothing, very unhappy
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
A
Rating: 4 out of 5
fast shipping
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A
Rating: 4 out of 5
Products delivered as ordered but delivery times a bit long compared to other suppliers.
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A
Rating: 4 out of 5
Original part and deadlines respected!
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A
Rating: 4 out of 5
Speed, responsiveness, quality of products
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A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
*Nothing to report
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A
Rating: 2 out of 5
correct delivery well packaged, the case is far from worth the price asked for the plastic hardware very sensitive breaks easily, the cables do not correspond to the motors on the kit, yet sold by them, and finally the ordered items are not taken back if they do not correspond to what you need I am very disappointed with this order.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
A
Rating: 4 out of 5
R.A.S, correct delivery and on time.
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A
Rating: 4 out of 5
Received the parts as per the order
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A
Rating: 4 out of 5
I would like the parts to be more detailed
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
A bit long
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A
Rating: 4 out of 5
Quite easy to find the parts on the site, very fast delivery. In the package, a fuel filter (35-879885Q) was not in its original packaging (not packaged).
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A
Rating: 4 out of 5
No problem, efficient delivery
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A
Rating: 4 out of 5
Nothing to say, a first order that went very well.
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A
Rating: 2 out of 5
Delivery time much too long.
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A
Rating: 4 out of 5
Good product and delivery respected.
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A
Rating: 4 out of 5
Satisfied with the order, fast delivery.
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A
Rating: 4 out of 5
Very good. We were able to install the parts without any hassle
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A
Rating: 4 out of 5
Very available and friendly welcome.
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A
Rating: 4 out of 5
Too bad, a part is missing on the two cables. The one that prevents the cable from going sideways once in place. CHINESE! !! When you hold us...
..
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A
Rating: 4 out of 5
Nothing to complain about. Super
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A
Rating: 4 out of 5
Received on time. Thank you
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A
Rating: 4 out of 5
No worries
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A
Rating: 4 out of 5
Effective
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A
Rating: 4 out of 5
I think I received the right product that I haven't assembled yet due to health issues. I would have liked to have the replacement instructions for this part,
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A
Rating: 1 out of 5
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Best regards
Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
A
Rating: 4 out of 5
Following my order, the small axles are missing from the pump kit, I did not make any complaints.
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Response from Pieces Bateaux
Hello, Thank you for your information. This water pump kit concerns a very old engine and it is possible that Mercury has updated the kit without changing the photo. We will inquire. Best regards.
A
Rating: 4 out of 5
Acceptable follow-up and overall correct price, but had to pay additional fees for collection (+68€).
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A
Rating: 4 out of 5
Satisfactory service, site clear and simple to use except that I couldn't figure out how to print my invoice, it takes about a week for delivery
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A
Rating: 4 out of 5
The service was very responsive and the order was received on time despite supply issues. The parts were in perfect condition and of very good quality! I highly recommend!
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A
Rating: 4 out of 5
Order received well, delay a bit too long unfortunately
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A
Rating: 1 out of 5
I ordered a seal on February 9
As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
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As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
A
Rating: 4 out of 5
Hello
A very well-made website easy to navigate, prices are relatively higher than elsewhere, very serious company
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A very well-made website easy to navigate, prices are relatively higher than elsewhere, very serious company
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Orders received quickly. Perfect
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