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Rating: 4 out of 5
I would like the parts to be more detailed
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
A bit long
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Rating: 4 out of 5
Quite easy to find the parts on the site, very fast delivery. In the package, a fuel filter (35-879885Q) was not in its original packaging (not packaged).
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Rating: 4 out of 5
No problem, efficient delivery
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Rating: 4 out of 5
Nothing to say, a first order that went very well.
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Rating: 2 out of 5
Delivery time much too long.
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Rating: 4 out of 5
Good product and delivery respected.
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Rating: 4 out of 5
Satisfied with the order, fast delivery.
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Rating: 4 out of 5
Very good. We were able to install the parts without any hassle
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Rating: 4 out of 5
Very available and friendly welcome.
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Rating: 4 out of 5
Too bad, a part is missing on the two cables. The one that prevents the cable from going sideways once in place. CHINESE! !! When you hold us...
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Rating: 4 out of 5
Nothing to complain about. Super
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Rating: 4 out of 5
Received on time. Thank you
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Rating: 4 out of 5
No worries
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Rating: 4 out of 5
Effective
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Rating: 4 out of 5
I think I received the right product that I haven't assembled yet due to health issues. I would have liked to have the replacement instructions for this part,
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Rating: 1 out of 5
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Best regards
Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
A
Rating: 4 out of 5
Following my order, the small axles are missing from the pump kit, I did not make any complaints.
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Response from Pieces Bateaux
Hello, Thank you for your information. This water pump kit concerns a very old engine and it is possible that Mercury has updated the kit without changing the photo. We will inquire. Best regards.
A
Rating: 4 out of 5
Acceptable follow-up and overall correct price, but had to pay additional fees for collection (+68€).
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Rating: 4 out of 5
Satisfactory service, site clear and simple to use except that I couldn't figure out how to print my invoice, it takes about a week for delivery
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Rating: 4 out of 5
The service was very responsive and the order was received on time despite supply issues. The parts were in perfect condition and of very good quality! I highly recommend!
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Rating: 4 out of 5
Order received well, delay a bit too long unfortunately
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Rating: 1 out of 5
I ordered a seal on February 9
As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
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As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
A
Rating: 4 out of 5
Hello
A very well-made website easy to navigate, prices are relatively higher than elsewhere, very serious company
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A very well-made website easy to navigate, prices are relatively higher than elsewhere, very serious company
A
Rating: 4 out of 5
Fast and efficient
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Rating: 4 out of 5
Orders received quickly. Perfect
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Rating: 4 out of 5
Part received but shipping a bit expensive for a purchase of €6
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A
Rating: 2 out of 5
Package not delivered on time, and I ordered a Mercury water pump kit and not Tohatsu, the kit is adaptable and not original!
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Response from Pieces Bateaux
Hello,
You received a TOHATSU water pump kit because the MERCURY water pump kit was not available. It is not an adaptable kit as you indicate but indeed an original part. In case you may not know, your engine is manufactured by TOHATSU. These are the same parts 100% coming from the same factory. Only the label on the product is different.
Remaining at your service,
Best regards.
You received a TOHATSU water pump kit because the MERCURY water pump kit was not available. It is not an adaptable kit as you indicate but indeed an original part. In case you may not know, your engine is manufactured by TOHATSU. These are the same parts 100% coming from the same factory. Only the label on the product is different.
Remaining at your service,
Best regards.
A
Rating: 1 out of 5
I don't know what to say!!!
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Response from Pieces Bateaux
We remain at your service to find solutions.
Best regards.
Best regards.
A
Rating: 2 out of 5
Compliant with the order, however the shipping costs are very high for an order over 100 €
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Response from Pieces Bateaux
Hello,
Shipping costs are calculated based on the weight and volume of the items.
You ordered a fuel tank which is a relatively large part.
Today, transportation costs are increasing and to maintain the quality of our services, we do charge all transportation costs at cost price.
We remain at your service for any requests and wish you an excellent continuation.
Best regards.
Shipping costs are calculated based on the weight and volume of the items.
You ordered a fuel tank which is a relatively large part.
Today, transportation costs are increasing and to maintain the quality of our services, we do charge all transportation costs at cost price.
We remain at your service for any requests and wish you an excellent continuation.
Best regards.
A
Rating: 4 out of 5
Well arrived, good part. Just a delay of more than a month. But navigating in January is not great, no problem.
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Rating: 4 out of 5
Fast and corresponds
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Rating: 4 out of 5
The order is very well processed with relevant email exchanges when one makes a mistake in the reference.
But it is very difficult to find the references of the parts on the site (one should only be able to see the parts for the selected engine, and the exploded views)
For example, I went to another site for the Quicksilver connector 22-815043
Best regards
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But it is very difficult to find the references of the parts on the site (one should only be able to see the parts for the selected engine, and the exploded views)
For example, I went to another site for the Quicksilver connector 22-815043
Best regards
Response from Pieces Bateaux
Hello,
Thank you for your feedback. We have deliberately chosen not to put the exploded views online and to remain quickly available for reference searches. You may be comfortable with handling the exploded views, but that is not the case for everyone. And above all, we have noticed a too great risk of errors because there are subtleties to know. We are therefore available for any request and respond very quickly.
Regarding the connector 815043, it is indeed on our site. The search engine on our site allows you to find parts based on their reference.
Our site does not include all the references from manufacturers, but we are able to offer you all of them.
We remain at your service and do not hesitate to contact us. From our experience, you will get the references of the parts more quickly by consulting us than by searching for them yourself because we handle the exploded views all day long.
We hope to count you among our loyal customers.
Best regards.
Thank you for your feedback. We have deliberately chosen not to put the exploded views online and to remain quickly available for reference searches. You may be comfortable with handling the exploded views, but that is not the case for everyone. And above all, we have noticed a too great risk of errors because there are subtleties to know. We are therefore available for any request and respond very quickly.
Regarding the connector 815043, it is indeed on our site. The search engine on our site allows you to find parts based on their reference.
Our site does not include all the references from manufacturers, but we are able to offer you all of them.
We remain at your service and do not hesitate to contact us. From our experience, you will get the references of the parts more quickly by consulting us than by searching for them yourself because we handle the exploded views all day long.
We hope to count you among our loyal customers.
Best regards.
A
Rating: 4 out of 5
Package arrived on time and as advised
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Rating: 4 out of 5
Very well done site, information and deadlines very fast. A bit more expensive than on other sites, but much more pleasant.
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Rating: 4 out of 5
Meets my expectations. Too bad the lid is delivered with it. I won't use it.
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Rating: 4 out of 5
Fast
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Rating: 4 out of 5
Products compliant, but a simpler search would be nice.
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Rating: 4 out of 5
I wanted to order some seals now but €5.90 for shipping seems excessive when it goes in a small envelope.
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