The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Good morning,
We are located in France and deliveries to Italy can take from 8 to 10 days.
Your order was shipped on September 4th and you received it on September 9th.
Such times are normal.
Best regards.
L
Lionel V.
Rating: 3 out of 5
following a purchase from 22/08/2026
The invoice has increased by 20% compared to last year. So very, very far from the official inflation of 2%.
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Response from Pieces Bateaux
Hello,
Oils, fats, lubricants, and other petroleum products have indeed increased by 20% over the past year. This is the result of geopolitical crises.
We haven't even applied all the increases from our suppliers.
Best regards.
L
Les Crapauds D.
Rating: 3 out of 5
following a purchase from 05/08/2026
Delivery not fast enough despite expensive shipping costs
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S
Salim S.
Rating: 3 out of 5
following a purchase from 21/07/2026
The store is okay. But the carrier DPD is catastrophic. They keep postponing the delivery multiple times with lies upon lies. It cost me 5 days of penalties on the parking area. I will order elsewhere even if the item is more expensive.
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Response from Pieces Bateaux
Hello,
We are sorry for the issues you encountered. We have exchanged several times providing you with all the information at our disposal.
This remains a rare problem.
Wishing you all the best.
M
Marcel N.
Rating: 3 out of 5
following a purchase from 13/07/2026
Delivery in accordance with the order. Delivery within the deadlines
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Bernard G.
Rating: 3 out of 5
following a purchase from 15/06/2026
In accordance with the Cse
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Markus W.
Rating: 3 out of 5
following a purchase from 02/03/2026
Everybody tried the best! Parcel arrived at the end. Thanks
J
Jacques D.
Rating: 3 out of 5
following a purchase from 16/05/2026
I am satisfied with the product, but I regret that there is no paper user manual.
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Response from Pieces Bateaux
Hello, The manufacturer provides the manuals in pdf. We will send it to you by email.
Best regards.
K
Kim N.
Rating: 1 out of 5
following a purchase from 28/04/2026
7 euros for delivery to receive a 2g coin supposedly in 48 hours max and which took a week! Ridiculous ...
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Response from Pieces Bateaux
Hello,
Your order was shipped on the same day, April 28.
Then there was the weekend of May 1.
Your order was delivered on May 6.
We apologize for the delay in delivery.
Best regards.
D
Diulu Nana K.
Rating: 3 out of 5
following a purchase from 06/12/2025
Just a long ordering time
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Damien D.
Rating: 3 out of 5
following a purchase from 29/12/2025
Very long delivery time while I paid for 48h, 72h and no commercial gesture
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Response from Pieces Bateaux
Hello,
The weather conditions have disrupted all deliveries in France at the beginning of this year.
We apologize for the inconvenience caused.
Best regards.
L
Laurianne V.
Rating: 3 out of 5
following a purchase from 16/10/2025
shipping costs too expensive! for just a gasket ...
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Mickael L.
Rating: 3 out of 5
following a purchase from 02/11/2025
Lack of valid promo code
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Response from Pieces Bateaux
Hello, Thank you for your feedback, but we do not offer promo codes. We have chosen to provide a very high-quality customer service, and this comes at a cost. We have also decided not to apply the various price increases we suffer from manufacturers throughout the year. Best regards. The Piecesbateaux team
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 09/09/2025
Hello, item as described, fast delivery, excessive price of €200 for six seals. I will keep your address for potential future orders. Best regards
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Response from Pieces Bateaux
Hello,
Thank you for your comment.
We do not control the prices of these specific parts.
We remain at your service.
Best regards.
The piecesbateaux.com team
L
Luigi S.
Rating: 3 out of 5
following a purchase from 04/09/2025
The part was received very quickly the site is very very good but for a part of 100 g €7.50 for delivery is very expensive
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Response from Pieces Bateaux
Hello,
Thank you for your feedback. We are pleased to hear that the speed of delivery satisfied you. Regarding the shipping costs, we understand that it may seem high and we appreciate your remark. We always strive to improve our service. Please do not hesitate to contact us for any questions.
Best regards.
The piecesbateaux.com team
A
Alexandre K.
Rating: 3 out of 5
following a purchase from 27/08/2025
Was supposed to be delivered on 30/08, still nothing received.. while I need the engine.
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Response from Pieces Bateaux
Hello,
Your order from 27/08 was shipped on 29/08. The deadline indicated on our site is not a delivery deadline but a availability deadline.
We remain at your service.
Best regards.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 18/08/2025
Missing prop washer. For the rest, very good
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Response from Pieces Bateaux
Hello, Nothing is missing at all, these propellers are always delivered without washer or nut. The mounting kit including nut, washer, and thrust spacer is offered as a complementary item and you did not order it. We remain at your service. Best regards.
F
Ferdinando S.
Rating: 3 out of 5
following a purchase from 18/08/2025
Good
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Jean P.
Rating: 1 out of 5
following a purchase from 30/07/2025
never received
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Seppo K.
Rating: 3 out of 5
following a purchase from 15/07/2025
delivery time too long
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Response from Pieces Bateaux
Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards. Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards.
P
Philippe B.
Rating: 1 out of 5
following a purchase from 24/07/2025
Very poor delivery: the 2 pots of glue arrived open! Glue everywhere in the package and at least half of the products lost
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Response from Pieces Bateaux
Hello, We regret the receipt of your order. Our sales service has contacted you regarding this issue. We remain at your service. Best regards. The piecesbateaux.com team
J
Julien B.
Rating: 3 out of 5
following a purchase from 31/07/2025
Delay in package despite high shipping costs
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Response from Pieces Bateaux
Hello, Your order of 31/07 was shipped on 01/08. Your package was delivered on 06/08 at the relay point. We remain at your service, Best regards. The piecesbateaux.com team
A
Andrea C.
Rating: 1 out of 5
following a purchase from 29/07/2025
The pieces are in late today are not here
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Response from Pieces Bateaux
Hello, Your order of 29/7 was shipped on 1/8. You were informed of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is a normal timeframe between France and Italy. We remain at your service for any requests. Hello, Your order placed on 29/7 was shipped on 1/8. You were notified of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is normal between France and Italy. We remain at your service for any further requests.
T
Thierry V.
Rating: 3 out of 5
following a purchase from 09/07/2025
Impeccable site; regarding shipping, we are going to break the record for slowness; still haven't received the parts
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Response from Pieces Bateaux
Hello,
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
Y
Yann D.
Rating: 1 out of 5
following a purchase from 09/07/2025
Order placed 15 days ago still not received
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Response from Pieces Bateaux
Hello, Your order from 9/07 was shipped on 15/07, in accordance with the availability time of the part indicated on our site. We have contacted the carrier and your order will be delivered to the relay point you chose on 22/07. We regret this particularly long shipping time independent of our doing. We remain at your service. Best regards, The PiecesBateaux.com team
J
Jean-François G.
Rating: 3 out of 5
following a purchase from 05/07/2025
I don't think it's your fault but a week to receive a gasket is too long. We need to stop with colissimo!
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Response from Pieces Bateaux
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the receipt time of your gasket and we apologize for the inconvenience caused. Your feedback is valuable and encourages us to explore options to improve our shipping services. We appreciate your understanding and patience. Best regards, The piecesbateaux.com team
G
Gérard L.
Rating: 1 out of 5
following a purchase from 24/06/2025
I do not recommend this site. Delivery out of time. Part not in stock, not mentioned. Delivery time + 8 days.
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Response from Pieces Bateaux
Your comment is inaccurate, the supply time is clearly indicated on the product sheet of the reference you ordered. At no time was it specified that the part was in stock. We sent you emails informing you of the delay.
P
Patrice L.
Rating: 3 out of 5
following a purchase from 27/06/2025
Serious company, but delivery problem. They give you a date and time, you set hours but no one shows up between 1 PM and 5 PM given time slot.!!!!!! and still not received at this time! So delivery service TO BE REVIEWED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ghyslain A.
Rating: 1 out of 5
following a purchase from 16/06/2025
To date, the order has not been delivered, it was supposed to be delivered on Thursday, June 19, we are on the 22nd with no update from Colissimo, customer service is silent for now, what can I say?
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Alberto G.
Rating: 3 out of 5
following a purchase from 19/05/2025
Shipping times a bit too long. Material compliant with the order.
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Jose Z.
Rating: 1 out of 5
following a purchase from 10/06/2025
Slow, poorly informed, poorly managed
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Kornel B.
Rating: 3 out of 5
following a purchase from 01/06/2025
Site is OK, customer service is average. They do not issue B2B Invoice without VAT for EU based business customers.
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Response from Pieces Bateaux
Dear Sir, We are following up your comment about VAT-free invoicing for EU professionals. You're right. But our current system does not allow us today to invoice without VAT. However, the invoice is issued with the correct VAT rate for your country, enabling you to reclaim the VAT like any other invoice. We will be upgrading our site shortly to solve this problem. Please do not hesitate to contact us if you have any queries. Remaining at your service, Best regards,
P
Philippe M.
Rating: 1 out of 5
following a purchase from 22/05/2025
I placed two orders and the customer service, very helpful, contacted by phone, sent them together and refunded me one of the two shipping fees. Unfortunately, upon arrival there was only one of the two parts in the package.
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Response from Pieces Bateaux
Hello,
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
P
Pascal D.
Rating: 1 out of 5
following a purchase from 15/05/2025
My package has not yet been delivered
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Francisco M.
Rating: 1 out of 5
following a purchase from 26/04/2025
I'm not happy because I'm paying too much and it didn't come quickly.
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Response from Pieces Bateaux
Hello,
We sincerely regret to learn that your experience with our service did not meet your expectations. Your order from Saturday, April 26 was shipped on Monday, April 28. We do not work on Saturdays and Sundays. The public holiday on May 1 did not facilitate a quick delivery time between France and Spain.
We remain at your service.
F
Florent V.
Rating: 3 out of 5
following a purchase from 09/04/2025
Kit of parts adapted to my vehicle 'but to my great regret missing two fuel pump seals and the seal of the fuel cartridge so could not do the complete revision so no outing this weekend and the seals cost 20 euros and are only available in 15 days.
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Response from Pieces Bateaux
Hello, We are following up on your message, the opinion of our customers is very important. The revision kit you ordered does not include the seals you mentioned. Nothing is missing compared to the description of this revision kit. If you wanted additional parts, you just needed to contact us when you placed your order and we would have gladly provided you with the references for these parts. Please note that this kit is regularly sold and the absence of these seals does not prevent the revision from being done. It is not necessary to change the seals with every filter replacement, otherwise manufacturers would not sell them separately. Likewise, for a water pump turbine replacement, seal replacement is not systematic, otherwise turbines would not be sold individually but only in kits. We remain at your service. Best regards.
S
Stephane V.
Rating: 3 out of 5
following a purchase from 05/04/2025
Item conforms to what I was looking for. However, the price of €30 seems exorbitant for such a small plastic item...
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Julien P.
Rating: 3 out of 5
following a purchase from 05/03/2025
Delivery times for order processing and shipping of the package too long
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Response from Pieces Bateaux
Hello,
We do not understand your comment. You placed an order on 5/3 at 7:04 AM and we contacted you on 5/3 at 8:34 AM to know the serial number of your engine, as your order required verifications. We then exchanged several emails. As soon as we had the information from you, we processed your order.
We remain at your service. Best regards.
C
Christian M.
Rating: 3 out of 5
following a purchase from 24/02/2025
Big delivery problem
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order, but we do not understand the problem. The package was shipped on 26/02, delivery was scheduled for 27/02 but postponed by 24 hours. The package was delivered on 28/02 after taking into account the instructions you communicated to the carrier. The 48-hour delivery is compliant.
We remain at your service. Best regards.
H
Henri D.
Rating: 3 out of 5
following a purchase from 29/12/2024
For a 5g part, the shipping costs are very, very expensive
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Response from Pieces Bateaux
Hello, Thank you for your feedback and we will look into offering a more economical solution for shipping small parts. Best regards.
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