Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2017
Perfect order tracking and timely delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2017
Perfect standard reception, very nice. Orders and parts perfectly matched my expectations.. I recommend this site. One remark, transport delays a bit long......
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2017
Very good, impeccable service, fast shipping.
Part conforms to the advertisement.
I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2017
Correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2017
Really to be recommended, serious company that respects deadlines.
I placed 3 orders for Belgium, really TOP ,,,,
They are always reachable by phone when you have a question which is rare when ordering online ...
Thank you girls ,,,,, Anaïs and Laure ...
Good continuation ..............
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
Very pleasant staff on the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Good communication and reaction with long delay article while announced in stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2017
Very good boat parts site.
Fast and quality delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2017
Great boat parts site. I had made a mistake in a reference they refunded me the part after return.
Fast delivery for each order.
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
Satisfied with the product. Impeccable delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
The products are good but the delivery took longer than expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
So far good customer service and fast, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
Shipped and received in 3 days, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2017
Very good impeccable I recommend boat parts they are very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2017
Perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Hello;
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2017
serious in delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
The products are shipped and at a reasonable price. Delays a bit long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2017
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2017
Very fast delivery and perfect follow-up. Impeccable service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2017
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2017
very happy with the order tracking. Irreproachable service !!!! very close to the customer !! of course I recommend !!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2017
despite some issues with order preparation, it's good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
For me, it's a fast service except for my first order where there was a shipping error on the order references, it's serious because it makes us lose time and money for the company. Otherwise, to regularize the situation, it's quick, and I would recommend others to work with you. Because for my next orders, I always trust your team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2017
Great welcome and very well informed, fast delivery times.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2017
My 4-liter oil can was half empty in the box.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2017
OK nothing to say.
Received on time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2017
Reliable merchant, order for Belgium delivered without problems in 4 days.
Really to recommend,,, Good continuation...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2017
Very responsive and communicative with good prices: I will return
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Competent team, fast shipping, to be recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2017
Fast delivery corresponding to my request
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
Fast service, perfect communication with the customer, top follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2017
service and deadlines perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2017
Despite a piece error in my order,
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
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