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Rating: 4 out of 5
Good
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Order and delivery very fast in the case of the ordered part an additional precision would be welcome (for tohatsu 6-8 hp 2 and 4 stroke twin cylinders) Thank you
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Rating: 4 out of 5
MATERIAL RECEIVED AT DEPOT AND NOT AT MY ADDRESS AS REQUESTED
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Rating: 4 out of 5
satisfied
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Rating: 4 out of 5
Impeccable
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Rating: 3 out of 5
The order was announced within 5 days, I received it after 7 days. You might say there are two non-working days, but this was not indicated to me when ordering
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Rating: 4 out of 5
pieces arrived quickly.
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Rating: 4 out of 5
super very fast
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Rating: 3 out of 5
I paid for home delivery by colissimo and had to pick up my package at the post office due to a serious packaging issue, however, I have never been disappointed with any previous order.
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
the delivery date was not respected but satisfied with the products
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Rating: 4 out of 5
Parts conform to the description, fast shipping!
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Everything is perfect. I only took a tank cap and a seal.
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Rating: 4 out of 5
Everything is fine, nothing to say about the quality of the fast and efficient service
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Rating: 4 out of 5
Easy to find what you want. I find that it lacks product details (ref, quality, origin). Very serious because after ordering they asked me for the serial number of my engine to be sure to send me the right parts. Incredible for me, I loved it.
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Rating: 1 out of 5
Despite a phone call to be sure of the compatibility of the parts. Confirmed by your technician, the parts are not compliant. Very disappointed
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Response from Pieces Bateaux
Hello,
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
A
Rating: 4 out of 5
Very good site, complete I recommend
Just a bit expensive on some items
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Just a bit expensive on some items
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Rating: 4 out of 5
good !! I received a -10% voucher in my order, I would have preferred to receive it earlier!! but it was still good regards
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Order arrived complete 1 month later due to a supply problem of a part
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Rating: 4 out of 5
good but could be faster
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Rating: 4 out of 5
compliant
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Rating: 4 out of 5
The site is intuitive, the items are well represented, nothing to report
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Rating: 4 out of 5
4 stars for the quality of the part which is original, it could have had 5 but I found that there was a lack of seriousness due to the fact that they sell parts they do not have in stock, they do it drop by drop and for the delivery time, it does not make you want to order from them.
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Rating: 3 out of 5
Hello, I am disappointed, the ordered part is not the right one.
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Response from Pieces Bateaux
Hello, can you tell us more about your problem? Your order was shipped on February 17 and we have not heard back from you until today. If there is an error regarding your order, our sales service is at your disposal to resolve the issue. If the ordered part does not correspond to your application, our technical service is at your service to find the part you need. Best regards, The Pièces Bateaux team.
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Rating: 4 out of 5
good, no mistakes
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Rating: 3 out of 5
The box arrived a bit messy, some items were out of their packaging
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Rating: 4 out of 5
Very good, nothing to say. Serious in follow-up.
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Rating: 3 out of 5
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
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Response from Pieces Bateaux
Hello,
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
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Rating: 1 out of 5
First order and very disappointed, I ordered two seals, one for the seawater pump and the other for the bearing seal, neither of them is suitable for seawater, they are really not worth their price.
Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
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Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
Response from Pieces Bateaux
Sir,
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
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Rating: 4 out of 5
Very good!
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Rating: 4 out of 5
Good sites and serious. Too bad the shipping costs are so high, when ordering for €140 the shipping costs could be free!
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Rating: 4 out of 5
Good service and delivery to the relay point as requested approximately within the deadlines.
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Rating: 4 out of 5
Issue of availability of parts not announced on the site. However, good exchange and fast delivery as soon as the product is available.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Conforms, reasonable deadlines, delivery ok
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Rating: 4 out of 5
Satisfied with the respect of the delivery
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Rating: 4 out of 5
Site rather clear and easy to navigate, prices a bit high for certain parts and lack of parts in detail.
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Rating: 4 out of 5
For my first order, I am satisfied
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