Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Very good. Maybe find links for exploded parts by brand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Order received quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Should have been delivered Saturday, today is Monday and still not here.
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Response from Pieces Bateaux
Hello,
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Perfect, fast, compliant with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Reception and advice: perfect
High shipping costs for an envelope, unfortunately
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good but a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
happy to find parts for old engine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Received on time, conforms to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
envelope arrived quickly! parts ok turbine kit for yamaha 6 hp! assembly ok!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Serious and trustworthy company.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Delivery too expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2021
DELIVERY TIME TOO LONG, ALSO I WAS NOT DELIVERED AT HOME THE CARRIER DID NOT PASS
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Please note that the delays on original parts can sometimes be very long and we are dependent on the manufacturers. Some references are not even stocked in Europe and come directly from the country of origin.
Regarding the delivery, we contacted the carrier who informed us: "The recipient being absent and unreachable on 24.11, the package was delivered to a relay point due to the new procedure"
Remaining at your service,
Best regards, the Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2021
Serious company, good quality material, too bad the material is not always available as indicated on the website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Bad delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Very good, I am happy to order parts from nautical parts, they are good as I ordered, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2021
Corresponds to the request
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2021
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Good navigation, delivery quite fast, nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2021
Well received, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Long delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
For a first order, I am very satisfied, the order arrived very well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
It works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Fast order and shipping, good tracking. After an unpleasant experience during the summer (long delays on a part advertised as available), this time everything went very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
The received part is compliant. But 14 days between payment and delivery is a lot...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Good part but high price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
The sending of the part was a bit late. After shipping, delivery was quick. Nothing to say about the site, it's perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2021
The delay between ordering and delivery is always too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2021
Good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/10/2021
Part marked in stock or in stock but at the manufacturer so delivery time one week
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Response from Pieces Bateaux
Hello,
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
The quality of the cables doesn't seem great, will see after assembly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Sometimes searches are not too obvious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
Nothing to complain about, perfect spare parts service. Good order tracking. Competent staff
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
I never received my order.
And no one contacts us to remedy this problem.
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Response from Pieces Bateaux
Hello,
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
Top order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Processing time quite long.
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Response from Pieces Bateaux
Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
Excellent phone relationship with your technical service, delivery time respected with a high cost.
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