The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Hello, I am disappointed, the ordered part is not the right one.
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Response from Pieces Bateaux
Hello, can you tell us more about your problem? Your order was shipped on February 17 and we have not heard back from you until today. If there is an error regarding your order, our sales service is at your disposal to resolve the issue. If the ordered part does not correspond to your application, our technical service is at your service to find the part you need. Best regards, The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
good, no mistakes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
The box arrived a bit messy, some items were out of their packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
Very good, nothing to say. Serious in follow-up.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
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Response from Pieces Bateaux
Hello,
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2022
First order and very disappointed, I ordered two seals, one for the seawater pump and the other for the bearing seal, neither of them is suitable for seawater, they are really not worth their price.
Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
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Response from Pieces Bateaux
Sir,
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
Good sites and serious. Too bad the shipping costs are so high, when ordering for €140 the shipping costs could be free!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Good service and delivery to the relay point as requested approximately within the deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2022
Issue of availability of parts not announced on the site. However, good exchange and fast delivery as soon as the product is available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2022
Conforms, reasonable deadlines, delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Satisfied with the respect of the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Site rather clear and easy to navigate, prices a bit high for certain parts and lack of parts in detail.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
For my first order, I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Very good. Maybe find links for exploded parts by brand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Order received quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Should have been delivered Saturday, today is Monday and still not here.
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Response from Pieces Bateaux
Hello,
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Perfect, fast, compliant with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Reception and advice: perfect
High shipping costs for an envelope, unfortunately
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good but a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
happy to find parts for old engine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Received on time, conforms to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
envelope arrived quickly! parts ok turbine kit for yamaha 6 hp! assembly ok!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Serious and trustworthy company.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Delivery too expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2021
DELIVERY TIME TOO LONG, ALSO I WAS NOT DELIVERED AT HOME THE CARRIER DID NOT PASS
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Please note that the delays on original parts can sometimes be very long and we are dependent on the manufacturers. Some references are not even stocked in Europe and come directly from the country of origin.
Regarding the delivery, we contacted the carrier who informed us: "The recipient being absent and unreachable on 24.11, the package was delivered to a relay point due to the new procedure"
Remaining at your service,
Best regards, the Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2021
Serious company, good quality material, too bad the material is not always available as indicated on the website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Bad delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Very good, I am happy to order parts from nautical parts, they are good as I ordered, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2021
Corresponds to the request
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2021
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Good navigation, delivery quite fast, nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2021
Well received, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Long delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
For a first order, I am very satisfied, the order arrived very well
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