Customer reviews of Pieces Bateaux

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2021 à 09h20 following a purchase from 11/10/2021

It works

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 21h30 following a purchase from 17/10/2021

Fast order and shipping, good tracking. After an unpleasant experience during the summer (long delays on a part advertised as available), this time everything went very well.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 19h37 following a purchase from 06/10/2021

The received part is compliant. But 14 days between payment and delivery is a lot...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 16h56 following a purchase from 17/10/2021

Good part but high price.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 18h18 following a purchase from 13/10/2021

The sending of the part was a bit late. After shipping, delivery was quick. Nothing to say about the site, it's perfect.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/10/2021 à 00h03 following a purchase from 07/10/2021

The delay between ordering and delivery is always too long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/10/2021 à 19h20 following a purchase from 26/09/2021

Good.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/10/2021 à 15h19 following a purchase from 08/10/2021

Part marked in stock or in stock but at the manufacturer so delivery time one week

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Response from Pieces Bateaux Published on 19/10/2021

Hello,
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/10/2021 à 18h05 following a purchase from 10/10/2021

The quality of the cables doesn't seem great, will see after assembly

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/10/2021 à 17h56 following a purchase from 09/10/2021

Sometimes searches are not too obvious

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/10/2021 à 16h22 following a purchase from 27/09/2021

Nothing to complain about, perfect spare parts service. Good order tracking. Competent staff

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/10/2021 à 01h28 following a purchase from 29/09/2021

I never received my order.
And no one contacts us to remedy this problem.

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Response from Pieces Bateaux Published on 19/10/2021

Hello,
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/10/2021 à 15h32 following a purchase from 22/09/2021

Top order

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/10/2021 à 16h30 following a purchase from 06/10/2021

Processing time quite long.

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Response from Pieces Bateaux Published on 14/10/2021

Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/10/2021 à 16h03 following a purchase from 04/10/2021

Excellent phone relationship with your technical service, delivery time respected with a high cost.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/10/2021 à 07h47 following a purchase from 19/09/2021

Good reception.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/10/2021 à 17h53 following a purchase from 14/09/2021

satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/10/2021 à 17h18 following a purchase from 27/09/2021

delivery in accordance with the order and short time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2021 à 09h18 following a purchase from 24/09/2021

great these are the good quality cables

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/10/2021 à 17h59 following a purchase from 24/09/2021

Many items for sale at the right price but shipping cost too high which puts you at a disadvantage compared to other online merchants or shiphandlers.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/09/2021 à 13h26 following a purchase from 14/09/2021

Hello;
I received my order today 30/09/2021, I am very satisfied
thank you and see you next time
best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/09/2021 à 13h00 following a purchase from 12/09/2021

Serious site and quality material, however a small downside on the rather high prices compared to other sites selling the same thing.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/09/2021 à 11h30 following a purchase from 06/09/2021

I want to thank Thomas from 'boat parts' for his responsiveness regarding the lack of parts from the ordered kit despite a small disagreement. Serious site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/09/2021 à 08h40 following a purchase from 22/09/2021

I couldn't find my reference on the website, but I was answered quickly and my reference was put on the site. Fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/09/2021 à 06h22 following a purchase from 31/08/2021

A bit long for delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/09/2021 à 05h05 following a purchase from 05/09/2021

Very serious seller parts received very quickly I recommend it

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/09/2021 à 10h09 following a purchase from 16/08/2021

Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/09/2021 à 09h21 following a purchase from 12/09/2021

Quality of the site, but lacks detail to place an entire order. Some motorcycle or quad merchants provide nomenclatures.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2021 à 07h33 following a purchase from 29/08/2021

Very good site and fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/09/2021 à 14h13 following a purchase from 03/09/2021

satisfactory order, regarding delivery having stuck the qr code on our door the delivery person didn't even bother to ring.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2021 à 20h32 following a purchase from 27/08/2021

OK well received

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/09/2021 à 15h35 following a purchase from 03/09/2021

Always there to answer various questions, very responsive and reasonable prices

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/09/2021 à 16h51 following a purchase from 20/08/2021

Everything went well, nothing to complain about

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/09/2021 à 07h41 following a purchase from 29/08/2021

Glue in open box I'm not happy about that

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Acheteur Vérifié

Rating: 1 out of 5

Published on 28/08/2021 à 09h08 following a purchase from 12/08/2021

Order placed on 11/08 on 21/08 still no news I call many times obviously no one answers. I send an email and there I am informed that my part is not available while it is on the site! No email to inform me that the order would be delayed or anything ... in fact they take orders without being sure they can fulfill them. After 12 days I canceled and requested a refund. They are not ready to see me again.

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Response from Pieces Bateaux Published on 28/08/2021

We had several exchanges by email with you regarding the follow-up of your order. 1 joint out of the 2 ordered has indeed been shipped and the remainder has been refunded. We are surprised by the content of your remarks. Your comment does not deserve a response from us.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/08/2021 à 16h07 following a purchase from 13/08/2021

Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/08/2021 à 15h42 following a purchase from 13/08/2021

Too long to get parts, might as well order directly from the dealer it's cheaper and faster

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/08/2021 à 20h00 following a purchase from 15/08/2021

Good choice but high prices and expected deadlines not respected.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/08/2021 à 16h07 following a purchase from 17/08/2021

Correct delay, very well packaged, very nice delivery person.
Compliant products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/08/2021 à 13h26 following a purchase from 10/08/2021

Availability of my parts a bit long but an info email was sent to me.
I recommend the site

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