Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 412 published reviews

5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 09/08/2019 à 11h17 following a purchase from 07/06/2019

It's serious,

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Acheteur Vérifié

Published on 08/08/2019 à 21h12 following a purchase from 17/06/2019

Simple and easy to use

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Acheteur Vérifié

Published on 08/08/2019 à 20h16 following a purchase from 16/07/2019

Despite good advice, the propeller cannot fit on the boat, I will contact the advisor again thank you

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Response from Pieces Bateaux Published on 11/08/2019

Hello,
We acknowledge receipt of your message.
The technical service has verified the characteristics of the propeller with your engine and it should fit. We invite you to contact our technical service again so that we can understand the problem and provide you with a solution.
Best regards,
The Boat Parts Team.

Acheteur Vérifié

Published on 04/08/2019 à 10h29 following a purchase from 26/07/2019

Efficient this is the second time I order too bad the delivery is at a relay point and no delivery note but nothing was missing products received in 48 hours

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Acheteur Vérifié

Published on 29/07/2019 à 10h18 following a purchase from 19/07/2019

Fast delivery

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Acheteur Vérifié

Published on 22/07/2019 à 12h01 following a purchase from 12/07/2019

very good

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Acheteur Vérifié

Published on 22/07/2019 à 09h08 following a purchase from 15/07/2019

effective!

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Acheteur Vérifié

Published on 22/07/2019 à 08h05 following a purchase from 14/07/2019

I received the parts within the allotted time and they were in accordance with my order

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Acheteur Vérifié

Published on 16/07/2019 à 10h15 following a purchase from 01/07/2019

Suoer5

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Acheteur Vérifié

Published on 15/07/2019 à 11h30 following a purchase from 01/07/2019

Well received

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Response from Pieces Bateaux Published on 15/07/2019

We thank you for your understanding and remain at your service. The team at Boat Parts.

Acheteur Vérifié

Published on 10/07/2019 à 09h27 following a purchase from 29/06/2019

Preparation quite long

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Acheteur Vérifié

Published on 04/07/2019 à 10h02 following a purchase from 26/06/2019

Too bad some references are in the catalog and removed by the supplier

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Acheteur Vérifié

Published on 03/07/2019 à 12h13 following a purchase from 24/06/2019

perfect!!

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Acheteur Vérifié

Published on 02/07/2019 à 21h24 following a purchase from 23/06/2019

Delivery a bit long but related to transport

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Acheteur Vérifié

Published on 02/07/2019 à 07h33 following a purchase from 25/06/2019

Very good

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Acheteur Vérifié

Published on 01/07/2019 à 20h06 following a purchase from 22/06/2019

well received, delivery a bit long...

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Acheteur Vérifié

Published on 01/07/2019 à 12h29 following a purchase from 25/06/2019

Very good, order received quickly.

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Acheteur Vérifié

Published on 01/07/2019 à 12h16 following a purchase from 24/06/2019

should negotiate lower prices

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Acheteur Vérifié

Published on 01/07/2019 à 08h05 following a purchase from 22/06/2019

Correct

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Acheteur Vérifié

Published on 01/07/2019 à 07h27 following a purchase from 18/06/2019

delivery much too long.

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Acheteur Vérifié

Published on 27/06/2019 à 14h36 following a purchase from 18/06/2019

good product thank you

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Acheteur Vérifié

Published on 25/06/2019 à 12h24 following a purchase from 16/06/2019

very good

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Acheteur Vérifié

Published on 20/06/2019 à 09h01 following a purchase from 10/06/2019

good no problems to report.

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Acheteur Vérifié

Published on 19/06/2019 à 23h11 following a purchase from 02/06/2019

Good efficiency, but products difficult to identify on the site

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Acheteur Vérifié

Published on 18/06/2019 à 13h21 following a purchase from 09/06/2019

Professional site

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Acheteur Vérifié

Published on 18/06/2019 à 11h42 following a purchase from 04/06/2019

Product as described. Deadline respected.

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Acheteur Vérifié

Published on 18/06/2019 à 10h22 following a purchase from 05/06/2019

good

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Acheteur Vérifié

Published on 17/06/2019 à 12h24 following a purchase from 04/06/2019

The order made by mistake does not correspond and also a problem reaching you by phone after about twenty attempts

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Response from Pieces Bateaux Published on 19/06/2019

Hello, After verification, it appears that there was a miscommunication regarding the part reference. We have found the reference you needed and it will be shipped to you soon. Thank you in advance for your trust in our company. Best regards, The Boat Parts Team.

Acheteur Vérifié

Published on 17/06/2019 à 10h13 following a purchase from 03/06/2019

Site that meets my expectations and easy to use

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Acheteur Vérifié

Published on 17/06/2019 à 07h48 following a purchase from 08/06/2019

The package is torn, extremely dirty! It's better to use cardboard rather than plastic

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Acheteur Vérifié

Published on 13/06/2019 à 18h31 following a purchase from 05/06/2019

I regret to note that their business practices are more than questionable. The images provided as illustrations of the product do not correspond to what they actually deliver; if you order original parts, they deliver the white product version. (supposedly you did not specify). but at the price of the original! Then if you are not satisfied, they offer you a €5 voucher for your next purchase, this way they can get you a second time. Never again!!

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Response from Pieces Bateaux Published on 14/06/2019

Sir, We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis. In your case, we do not agree with your opinion. We are official MERCURY distributors and therefore always prioritize QUICKSILVER products. However, it happens that the factory has too long delays. To avoid penalizing our customers, we ship them a SIERRA product. Indeed, it may happen that we deliver, for example, SIERRA filters, but this is only for timing reasons. For your information, the price proposed for our QUICKSILVER products is based on the SIERRA price. Our customers are therefore winners and not losers as you think. We offered you a voucher because it seemed simpler to proceed this way. But we could have proceeded with an exchange. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. We remain at your service, Best regards, The Boat Parts Team.

Acheteur Vérifié

Published on 13/06/2019 à 09h54 following a purchase from 05/06/2019

Interesting and serious site

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Acheteur Vérifié

Published on 13/06/2019 à 07h50 following a purchase from 06/06/2019

perfect

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Acheteur Vérifié

Published on 12/06/2019 à 10h24 following a purchase from 05/06/2019

good

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Acheteur Vérifié

Published on 12/06/2019 à 09h36 following a purchase from 30/05/2019

claret

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Acheteur Vérifié

Published on 12/06/2019 à 08h37 following a purchase from 05/06/2019

not enough details on the parts of the small 4, 5 and 6 hp engines, we should have 3D images of the parts and improve your search engine, some parts not found.......but still good. Best regards

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Acheteur Vérifié

Published on 12/06/2019 à 00h01 following a purchase from 02/06/2019

good quality parts, correct prices.
just a downside regarding the preparation of the order which took 3 days... otherwise delivery in 48h

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Acheteur Vérifié

Published on 11/06/2019 à 17h42 following a purchase from 31/05/2019

serious and responsive site

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Acheteur Vérifié

Published on 11/06/2019 à 08h13 following a purchase from 02/06/2019

Difficult to find the part quickly

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Acheteur Vérifié

Published on 10/06/2019 à 20h39 following a purchase from 02/06/2019

see below

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Response from Pieces Bateaux Published on 11/06/2019

Hello,
We are sincerely sorry for the problem you encountered.
Transport issues can happen. Did you take photos of the package in the condition you received it so that we can inform the carrier?
If the package seemed too damaged to you, it should have been refused.
We will contact you quickly to find out the missing parts and replace them for you.
Thank you for your understanding.
Best regards,
The Pièces Bateaux team.