Reviews Pieces Bateaux : Discover customer reviews from piecesbateaux.com (Page 28)

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Acheteur Vérifié

Published on 10/06/2019 à 13h12 following a purchase from 03/06/2019

Order OK, well packaged and compliant.

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Acheteur Vérifié

Published on 10/06/2019 à 11h31 following a purchase from 02/06/2019

Average because in the maintenance kit I bought, the fuel filter was not suitable for my engine... the rest was, fortunately!!

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Response from Pieces Bateaux Published on 10/06/2019

Hello,
We will redo a verification of what we sent you as well as the nomenclature of our kit regarding the problem you reported in order to understand if there was an error.
We strive to verify the compatibility of the parts but there are so many different versions, sometimes with modified assemblies, that a 100% success rate is difficult.
In any case, our collaborators remain available, and you just need to contact us so that we can find a solution together.
Thank you for your understanding, best regards.
The PIECESBATEAUX.COM team

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Acheteur Vérifié

Published on 10/06/2019 à 08h53 following a purchase from 02/06/2019

Fast shipping

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Acheteur Vérifié

Published on 10/06/2019 à 08h23 following a purchase from 29/05/2019

good

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Acheteur Vérifié

Published on 05/06/2019 à 20h04 following a purchase from 27/05/2019

Like a very good site

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Acheteur Vérifié

Published on 05/06/2019 à 17h15 following a purchase from 17/05/2019

fast delivery but lacks protection for a gasket that could have been folded in a simple bubble envelope without cardboard to stiffen the whole thing

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Response from Pieces Bateaux Published on 06/06/2019

Hello,
We take your remark into consideration in order to continue improving our services.
When it comes to a large or fragile gasket,
such as a cylinder head gasket for example, we use cardboard envelopes.
Thank you for your trust, we wish you a good continuation.

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Acheteur Vérifié

Published on 05/06/2019 à 15h32 following a purchase from 27/05/2019

Spent a long time on the site to really find the right reference for my Yamaha 40Q engine. I only found the gaskets for the turbine housing and the thermostat gasket. Otherwise, the rest seems perfect.

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Response from Pieces Bateaux Published on 06/06/2019

Hello,
We are happy that you find our site pleasant.
It is true that we offer many products but some references may be missing.
It is difficult to be complete as there are so many parts.
Do not hesitate to contact us so that we can help you.
In most cases, we manage to find the references our customers ask for.
Thank you for your trust, we wish you a good continuation.

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Acheteur Vérifié

Published on 04/06/2019 à 16h53 following a purchase from 21/05/2019

part ordered on May 21, delivery promised for the 24/25 at the latest, order received on May 29! the part was supposedly in stock....

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Response from Pieces Bateaux Published on 06/06/2019

Hello,
We are sincerely sorry for the delay in your delivery. If the parts are not available in stock with us, but are available at the factory, we are able to meet very short delivery times. Unfortunately, in your case, our delivery was lost and this caused a delay in our shipment.
Thank you for your understanding, we wish you a good continuation.

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Acheteur Vérifié

Published on 28/05/2019 à 12h10 following a purchase from 08/05/2019

no response to requests following a delivery not conforming to the order. Despite their mistake, they keep the credit, you have to place a new order with new shipping costs, unacceptable.

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Acheteur Vérifié

Published on 28/05/2019 à 10h55 following a purchase from 13/05/2019

Good

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Acheteur Vérifié

Published on 21/05/2019 à 11h29 following a purchase from 29/04/2019

As of 21/05/2019, it has been a month since my engine has been opened and I am waiting for a very basic part (water pump), I have been sent the wrong model twice and I am accused of not having provided the engine numbers, which has been done several times. Anyway, Anaïs is responsive by email but in the end for not much and I advise you not to call the technical service, they just give you the runaround and ask you to send an email that the technician will not read.

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Response from Pieces Bateaux Published on 21/05/2019

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
We are sincerely sorry for the difficulties you have encountered with our services.
We are now implementing actions to find the part you need.
We will analyze what has clearly not worked, so that your unfortunate experience does not happen again.
We hope that you will renew your trust in our company, as we work every day to satisfy our customers.
We again apologize for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

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Acheteur Vérifié

Published on 19/05/2019 à 20h31 following a purchase from 01/05/2019

For some items, a sufficiently precise description is missing. I bought a priming bulb that I thought had no anti-return device: missed, upon unpacking it turns out that the bulb is equipped with such a system. Given the cost of the product and shipping fees, I threw the product away.

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Acheteur Vérifié

Published on 19/05/2019 à 20h14 following a purchase from 08/05/2019

parts and boats seem professional

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Acheteur Vérifié

Published on 17/05/2019 à 11h56 following a purchase from 08/05/2019

Good

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Acheteur Vérifié

Published on 17/05/2019 à 08h56 following a purchase from 06/05/2019

good site, delivery as promised, deadline respected

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Acheteur Vérifié

Published on 14/05/2019 à 09h39 following a purchase from 02/05/2019

Hello,
The delay was a bit long.

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Acheteur Vérifié

Published on 14/05/2019 à 09h17 following a purchase from 04/05/2019

ordered on Saturday, received the following Friday (Wednesday being a holiday)

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Acheteur Vérifié

Published on 13/05/2019 à 22h36 following a purchase from 30/04/2019

Very good to recommend

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Acheteur Vérifié

Published on 13/05/2019 à 19h42 following a purchase from 03/05/2019

You can really find all the parts you need at the best price. Despite a problem with the condition of my package at delivery, I recommend this site..

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Acheteur Vérifié

Published on 12/05/2019 à 09h31 following a purchase from 24/04/2019

The site is well made

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Acheteur Vérifié

Published on 08/05/2019 à 21h28 following a purchase from 25/04/2019

serious and reliable site

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Acheteur Vérifié

Published on 07/05/2019 à 14h24 following a purchase from 21/04/2019

Significant delivery delays, lack of information

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Acheteur Vérifié

Published on 07/05/2019 à 10h31 following a purchase from 22/04/2019

The product matches the order, well-made site. The only downside, the delay announced on the site being normally quick was 11 days. It is true that there was a public holiday. It is better to directly announce 10 days of delay.

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Acheteur Vérifié

Published on 06/05/2019 à 17h24 following a purchase from 16/04/2019

good site well stocked,

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Acheteur Vérifié

Published on 01/05/2019 à 18h16 following a purchase from 22/04/2019

Well received the ordered products

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Acheteur Vérifié

Published on 27/04/2019 à 09h41 following a purchase from 16/04/2019

Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.

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Response from Pieces Bateaux Published on 29/04/2019

Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.

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Acheteur Vérifié

Published on 25/04/2019 à 20h49 following a purchase from 30/03/2019

Part not in stock, more than 15 days to be delivered, too long.

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Acheteur Vérifié

Published on 25/04/2019 à 13h00 following a purchase from 08/04/2019

Good!

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Acheteur Vérifié

Published on 24/04/2019 à 10h27 following a purchase from 15/04/2019

Fast delivery, goods well packaged and correct prices.

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Acheteur Vérifié

Published on 22/04/2019 à 08h52 following a purchase from 08/04/2019

Choice, availability of parts, competitive prices, good communication with technical and sales service. I would have given 5* if customer service had informed me that the oil filter key I ordered was not compatible with the oil filter of my order! Other than that, I recommend piecesbateaux.com

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Acheteur Vérifié

Published on 22/04/2019 à 08h22 following a purchase from 08/04/2019

!!!!!!!

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Acheteur Vérifié

Published on 21/04/2019 à 12h05 following a purchase from 02/04/2019

not very clear on the availability of items

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Acheteur Vérifié

Published on 21/04/2019 à 09h40 following a purchase from 10/04/2019

Some technical reviews or tutorials would be a plus for your site

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Acheteur Vérifié

Published on 18/04/2019 à 08h25 following a purchase from 09/04/2019

Very good, but I didn't find my antifouling

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Acheteur Vérifié

Published on 17/04/2019 à 16h35 following a purchase from 29/03/2019

who needs to order no problem

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Acheteur Vérifié

Published on 17/04/2019 à 10h47 following a purchase from 01/04/2019

nothing to say

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Acheteur Vérifié

Published on 16/04/2019 à 17h40 following a purchase from 05/04/2019

Good, complicated to reach

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Acheteur Vérifié

Published on 16/04/2019 à 13h36 following a purchase from 02/04/2019

large selection of parts

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Acheteur Vérifié

Published on 15/04/2019 à 09h15 following a purchase from 28/03/2019

a serious site

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Acheteur Vérifié

Published on 11/04/2019 à 11h40 following a purchase from 03/04/2019

Very poor anodes very expensive and the fitting does not match reality even pdf for 90 hp mercury engine

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Customer reviews of Pieces Bateaux

Summary of reviews

Reviews 1, 3 and 4 stars