The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Very good for the sale but the part no longer corresponds to the original part.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2017
Material delivered as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
Very responsive on the technical and also commercial level
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2017
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
Very pleasant staff on the phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Good communication and reaction with long delay article while announced in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
The products are good but the delivery took longer than expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Hello;
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
The products are shipped and at a reasonable price. Delays a bit long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2017
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2017
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2017
despite some issues with order preparation, it's good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2017
My 4-liter oil can was half empty in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2017
Despite a piece error in my order,
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2017
did not receive the correct parts after 2 shipments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
Good site but incomplete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Nothing to report, fast and efficient.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
I ordered a gas pump that unfortunately was defective... Indeed, it was slightly cracked and therefore the gasoline was leaking... I returned the part and have been waiting for a refund for a few days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2017
I am satisfied with the order and the service provided by a team of professionals
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2017
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
the product meets my expectations but delivery times are long, good customer service performance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2017
the product meets my expectations but delivery times are long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
Very good promotions throughout the year, you always find what you're looking for. However, be careful, not all parts are necessarily original (anodes for example) and some packaging has 'seen better days'... Forgetting the maintenance kit during shipping, returned in less than 24 hours after complaint and phone contact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2017
Fast delivery, responsive in case of issues, good communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
parts on the internet in stock but out of stock. waiting 3 to 4 weeks. parts delivered to my home should have been delivered to the camping Le Col Vert Landes. eces
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2017
Website not very user-friendly but good choice of parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
Everything received well and on time (delivery to Guyana), an invoice per package, no customs problems. Just the packages a bit light and therefore damaged by the carrier. Good responsiveness from the sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2017
PRACTICAL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2017
A LITTLE LONG DELAY. BUT NO PROBLEM. GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2017
After an error on the shipped propeller, a new propeller conforming to the order was sent. Satisfaction upon receipt. Serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2017
Serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2017
Fast serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
Well not very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2017
Complete site and good search engine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2017
good site to recommend very good order tracking with a phone call if ordered parts are not available and quality information.
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