Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 640 published reviews

5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 26/06/2017 à 09h49 following a purchase from 01/06/2017

the product meets my expectations but delivery times are long, good customer service performance

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Acheteur Vérifié

Published on 26/06/2017 à 09h42 following a purchase from 01/06/2017

the product meets my expectations but delivery times are long

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Acheteur Vérifié

Published on 23/06/2017 à 11h24 following a purchase from 08/06/2017

Very good promotions throughout the year, you always find what you're looking for. However, be careful, not all parts are necessarily original (anodes for example) and some packaging has 'seen better days'... Forgetting the maintenance kit during shipping, returned in less than 24 hours after complaint and phone contact.

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Acheteur Vérifié

Published on 23/06/2017 à 09h39 following a purchase from 07/06/2017

Fast delivery, responsive in case of issues, good communication

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Acheteur Vérifié

Published on 21/06/2017 à 16h07 following a purchase from 19/04/2017

parts on the internet in stock but out of stock. waiting 3 to 4 weeks. parts delivered to my home should have been delivered to the camping Le Col Vert Landes. eces

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Acheteur Vérifié

Published on 21/06/2017 à 09h23 following a purchase from 06/06/2017

Website not very user-friendly but good choice of parts.

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Acheteur Vérifié

Published on 17/06/2017 à 21h29 following a purchase from 25/05/2017

Everything received well and on time (delivery to Guyana), an invoice per package, no customs problems. Just the packages a bit light and therefore damaged by the carrier. Good responsiveness from the sales service.

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Acheteur Vérifié

Published on 12/06/2017 à 23h08 following a purchase from 23/05/2017

PRACTICAL

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Acheteur Vérifié

Published on 06/06/2017 à 19h04 following a purchase from 03/05/2017

A LITTLE LONG DELAY. BUT NO PROBLEM. GOOD

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Acheteur Vérifié

Published on 30/05/2017 à 17h38 following a purchase from 02/05/2017

After an error on the shipped propeller, a new propeller conforming to the order was sent. Satisfaction upon receipt. Serious site.

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Acheteur Vérifié

Published on 23/05/2017 à 10h40 following a purchase from 15/05/2017

Serious site

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Acheteur Vérifié

Published on 19/05/2017 à 07h08 following a purchase from 11/05/2017

Fast serious

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Acheteur Vérifié

Published on 17/05/2017 à 16h44 following a purchase from 07/05/2017

Well not very happy

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Acheteur Vérifié

Published on 16/05/2017 à 07h17 following a purchase from 16/03/2017

Complete site and good search engine

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Acheteur Vérifié

Published on 05/05/2017 à 18h36 following a purchase from 11/04/2017

good site to recommend very good order tracking with a phone call if ordered parts are not available and quality information.

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Acheteur Vérifié

Published on 02/05/2017 à 20h20 following a purchase from 15/03/2017

The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com

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Acheteur Vérifié

Published on 27/04/2017 à 09h21 following a purchase from 19/04/2017

good and very friendly customer service

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Acheteur Vérifié

Published on 19/04/2017 à 08h19 following a purchase from 07/04/2017

Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order

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Response from Pieces Bateaux Published on 19/04/2017

Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 13/04/2017 à 07h26 following a purchase from 05/04/2017

Well-designed site. Extra delivery speed

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Acheteur Vérifié

Published on 13/04/2017 à 02h26 following a purchase from 03/04/2017

Good, lack of precision on order tracking.
And it's a shame that we can't print an invoice.
But very responsive, to the email response. (5/5)

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Acheteur Vérifié

Published on 10/04/2017 à 16h22 following a purchase from 20/03/2017

The part available, was no longer available delivery time not respected

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Response from Pieces Bateaux Published on 19/04/2017

Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 30/03/2017 à 09h54 following a purchase from 22/03/2017

You are easy to reach and nice
very responsive

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Acheteur Vérifié

Published on 30/03/2017 à 07h39 following a purchase from 19/03/2017

Respectful of the customer

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Acheteur Vérifié

Published on 27/03/2017 à 04h23 following a purchase from 19/03/2017

Good

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Acheteur Vérifié

Published on 09/03/2017 à 08h20 following a purchase from 02/03/2017

very good effective no errors I recommend this site

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Acheteur Vérifié

Published on 28/02/2017 à 09h14 following a purchase from 01/02/2017

too bad preparation before shipping took a week otherwise compliant and well packaged.

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Response from Pieces Bateaux Published on 02/03/2017

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.

Acheteur Vérifié

Published on 24/02/2017 à 00h01 following a purchase from 05/02/2017

I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you

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Response from Pieces Bateaux Published on 28/02/2017

Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts

Acheteur Vérifié

Published on 19/02/2017 à 14h18 following a purchase from 10/11/2016

Good but late shipping

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Acheteur Vérifié

Published on 12/01/2017 à 21h02 following a purchase from 02/12/2016

I don't know you well enough to give a reliable opinion

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Acheteur Vérifié

Published on 06/01/2017 à 20h49 following a purchase from 29/11/2016

I have already recommended it to colleagues

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Acheteur Vérifié

Published on 06/01/2017 à 03h52 following a purchase from 17/09/2016

I AM SATISFIED WITH MY PURCHASE AND I RECOMMEND IT FOR FUTURE BUYERS OF BOAT PARTS, BEST REGARDS.

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Acheteur Vérifié

Published on 05/01/2017 à 21h06 following a purchase from 18/12/2016

Very good site

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Acheteur Vérifié

Published on 05/01/2017 à 18h02 following a purchase from 16/11/2016

Good, nothing to complain about, fast and compliant with the order.

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Acheteur Vérifié

Published on 05/01/2017 à 11h07 following a purchase from 19/10/2016

Delivery times for Belgium were not respected!

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Acheteur Vérifié

Published on 05/01/2017 à 09h17 following a purchase from 16/12/2016

the site works well, there are people on the line when you have a problem and despite 2 or 3 small issues over the year, it's the place where I find the most parts at the moment.

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Acheteur Vérifié

Published on 05/01/2017 à 08h05 following a purchase from 16/11/2016

Site to recommend.

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Acheteur Vérifié

Published on 05/01/2017 à 00h54 following a purchase from 26/09/2016

Thank you and very efficient

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Acheteur Vérifié

Published on 04/01/2017 à 22h40 following a purchase from 15/12/2016

good

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Acheteur Vérifié

Published on 04/01/2017 à 22h15 following a purchase from 20/12/2016

Perfect

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Acheteur Vérifié

Published on 04/01/2017 à 21h12 following a purchase from 02/11/2016

incomplete order, misunderstanding, sending of the missing part (not the right one), finally after a month of waiting complete order thank you very much

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Response from Pieces Bateaux Published on 25/01/2017

Mr. Rastelli,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team