The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
good and very friendly customer service
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2017
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
Translated reviews
Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
Well-designed site. Extra delivery speed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2017
Good, lack of precision on order tracking.
And it's a shame that we can't print an invoice.
But very responsive, to the email response. (5/5)
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
The part available, was no longer available delivery time not respected
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2017
You are easy to reach and nice
very responsive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2017
Respectful of the customer
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2017
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2017
very good effective no errors I recommend this site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
too bad preparation before shipping took a week otherwise compliant and well packaged.
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
Translated reviews
Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2016
Good but late shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2016
I don't know you well enough to give a reliable opinion
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2016
I have already recommended it to colleagues
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
I AM SATISFIED WITH MY PURCHASE AND I RECOMMEND IT FOR FUTURE BUYERS OF BOAT PARTS, BEST REGARDS.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2016
Good, nothing to complain about, fast and compliant with the order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2016
Delivery times for Belgium were not respected!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
the site works well, there are people on the line when you have a problem and despite 2 or 3 small issues over the year, it's the place where I find the most parts at the moment.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2016
Site to recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
Thank you and very efficient
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
incomplete order, misunderstanding, sending of the missing part (not the right one), finally after a month of waiting complete order thank you very much
Translated reviews
Response from Pieces Bateaux
Mr. Rastelli,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2016
Delivery time a bit longer than indicated.
Otherwise, OK. Part conforms to my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2016
order placed and received 10 days after the expected delay. The least one could do was to inform the customer.
Translated reviews
Response from Pieces Bateaux
Mr. Lienart,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the delivery delay of your order. Rest assured that this helps us improve the quality of our services.
Sincerely,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2016
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
this is the first time I placed an order no worries
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2016
Good site because I found parts for a 43-year-old hb engine (johnson) that allows me to renovate and maintain it to go far with this nostalgic engine...
A big advantage is that we can pay by check which avoids having our credit card hacked by crooks who are on the lookout for everything on the internet.
Some inconveniences nonetheless: THE parts on this site are more expensive than on other sites and THE shipping costs are way too high. For example, I wanted to order 2 drain plug seals for a price of 2.30 euros (and it weighs only a few grams) and they ask me for 6.90 euros in shipping costs......
On the other hand, in the
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2016
I never received a response. I asked twice the question: at what torque should I set my torque wrench to tighten the cylinder head bolts of my 6hp bicylinder johnson engine? (cylinder head gasket that I obviously bought from you.) while I provided you with all the information you requested. (brand, serial number.....)
Sincerely.
Mr. Routier.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
the part works very well and the old engine is back in service.
Thank you
And happy new year
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2016
Delivery as expected
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2016
offers products that cannot be obtained
Translated reviews
Response from Pieces Bateaux
Mr. Fisseux,
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2016
Overall quite good.
Points to improve:
-The preparation of the package for shipping is not very fast.
-Prices are high. Some will say it's the charm of boating...
The site is quite well positioned compared to other distributors. But I still made my last order directly from the USA...
-The impossibility of downloading invoices online. You can only view them.
Positive points:
- The site responds very quickly when asking for information about a part. Request made around 7 PM, response at 9 PM.
-Good packaging of products.
-Free shipping at €99
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2016
nothing to say except that everything went well from order to delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2016
GOOD
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
very good with good follow-up
Translated reviews
We use cookies for audience measurement and improving user experience.
English 