Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
5 6 967 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2017
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Order conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2017
Fast delivery conforming to the order. With a bonus of a 10% discount voucher for a future order. Very good!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2017
A lot of choices of very good quality parts and much cheaper than at the dealer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2017
Despite 1 order delivered in 2 parts, I was contacted to be informed. Very clear site, and good logistics. Very happy with the services.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2017
Fast and efficient service! Top of the top!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
Well not very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2017
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2017
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2017
Part conforms and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2017
Very good,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2017
always very happy with my orders never a mistake
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2017
Very good communication and very responsive. Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2017
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2017
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2017
Always as good. They are reachable and available to discuss a choice or modify an order. Prices are very competitive compared to cardboard-pushing shops
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2017
Very good, good contact and advice, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
Order preparation a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2017
Site offering many items (parts, accessories...), well priced and fast delivery. Only downside, the shipping cost is too high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2017
Perfect
Conforming product, good communication
careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2017
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2017
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2017
Very good, impeccable service, careful and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2017
well advised by phone, goods received on time in good condition and
especially notified by SMS of the arrival of my package at the relay point
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2017
Received quickly 4 or 5 days despite long weekend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2017
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
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Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
Very good, nothing to say it's serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2017
Fast and efficient!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
The part available, was no longer available delivery time not respected
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2017
Perfect, the parts arrive within 48 hours and at a moderate price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2017
It wasn't me who ordered and repaired, I can't respond.
Excuse me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2017
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2017
Practical and inexpensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2017
Perfect thank you very much see you soon regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2017
Nothing to say serious delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
Nothing to say! Excellent all around
See you soon.
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