Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 640 published reviews

5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 15/03/2018 à 08h37 following a purchase from 07/02/2018

Very good

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Acheteur Vérifié

Published on 15/03/2018 à 08h22 following a purchase from 04/03/2018

Precise, fast, what more could you ask for!

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Acheteur Vérifié

Published on 14/03/2018 à 12h12 following a purchase from 11/02/2018

For several years I have been ordering parts on this site, nothing to complain about, quite the opposite they are serious from the order to the shipment of the goods

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Acheteur Vérifié

Published on 14/03/2018 à 08h09 following a purchase from 06/03/2018

Your site is very well designed!

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Acheteur Vérifié

Published on 14/03/2018 à 06h43 following a purchase from 06/03/2018

Very serious

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Acheteur Vérifié

Published on 14/03/2018 à 06h07 following a purchase from 05/02/2018

lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material

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Acheteur Vérifié

Published on 13/03/2018 à 07h57 following a purchase from 05/03/2018

Fast and efficient. Bravo!

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Acheteur Vérifié

Published on 13/03/2018 à 07h28 following a purchase from 21/02/2018

complete and easy site

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Acheteur Vérifié

Published on 12/03/2018 à 00h45 following a purchase from 07/02/2018

Very well made site - Attentive and professional staff. Very good communication and quality products

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Acheteur Vérifié

Published on 09/03/2018 à 01h13 following a purchase from 14/02/2018

Not happy

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Acheteur Vérifié

Published on 05/03/2018 à 23h19 following a purchase from 26/02/2018

Always a very good site for boat spare parts

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Acheteur Vérifié

Published on 28/02/2018 à 22h48 following a purchase from 21/02/2018

Very responsive customer service. Very fast shipping.

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Acheteur Vérifié

Published on 26/02/2018 à 07h41 following a purchase from 19/02/2018

very competent and responsive professionals

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Acheteur Vérifié

Published on 23/02/2018 à 09h54 following a purchase from 24/01/2018

very good

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Acheteur Vérifié

Published on 22/02/2018 à 04h56 following a purchase from 23/01/2018

very good and the customer service is very quick to respond if we have questions

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Acheteur Vérifié

Published on 21/02/2018 à 06h58 following a purchase from 25/01/2018

good site efficient service

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Acheteur Vérifié

Published on 21/02/2018 à 03h14 following a purchase from 19/01/2018

Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...

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Response from Pieces Bateaux Published on 23/02/2018

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 19/02/2018 à 06h13 following a purchase from 10/02/2018

You can easily find what you're looking for

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Acheteur Vérifié

Published on 19/02/2018 à 04h59 following a purchase from 09/02/2018

Customer service responds quickly when you have a question and if you return a part, the refund is very fast, very very good site

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Acheteur Vérifié

Published on 16/02/2018 à 09h40 following a purchase from 18/01/2018

Good exchange with the advisors

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Acheteur Vérifié

Published on 14/02/2018 à 14h46 following a purchase from 02/02/2018

Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.

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Acheteur Vérifié

Published on 14/02/2018 à 07h54 following a purchase from 22/01/2018

Very good + free shipping at €99. Fast delivery.

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Acheteur Vérifié

Published on 09/02/2018 à 10h32 following a purchase from 12/01/2018

So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again

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Response from Pieces Bateaux Published on 12/02/2018

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 09/02/2018 à 06h46 following a purchase from 31/01/2018

Very good impeccable service, I recommend

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Acheteur Vérifié

Published on 09/02/2018 à 06h38 following a purchase from 13/01/2018

Team attentive to its customers and responsive!
Keep it up

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Acheteur Vérifié

Published on 05/02/2018 à 09h23 following a purchase from 12/01/2018

Very good

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Acheteur Vérifié

Published on 26/01/2018 à 09h31 following a purchase from 16/01/2018

1st order perfect, the second with a month and a half delay.......... while given in stock

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Response from Pieces Bateaux Published on 12/02/2018

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 25/01/2018 à 17h43 following a purchase from 18/01/2018

My Motul oil supplier. I recommend the services of piecesbateaux.com
Responsive and serious in deadlines.

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Acheteur Vérifié

Published on 24/01/2018 à 17h13 following a purchase from 12/12/2017

Trustworthy site that respects its commitments and makes up for any accidents in the course of the order.

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Acheteur Vérifié

Published on 23/01/2018 à 23h34 following a purchase from 09/01/2018

Well received my orders.

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Acheteur Vérifié

Published on 23/01/2018 à 23h23 following a purchase from 14/01/2018

great, delivered in Belgium in 3 days...

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Acheteur Vérifié

Published on 22/01/2018 à 07h44 following a purchase from 15/12/2017

Deadlines respected, fast delivery, competitive prices.

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Acheteur Vérifié

Published on 19/01/2018 à 07h33 following a purchase from 16/12/2017

Order not received, mediocre customer service. Site to avoid

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Response from Pieces Bateaux Published on 22/01/2018

Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.

In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.

Acheteur Vérifié

Published on 16/01/2018 à 16h29 following a purchase from 27/11/2017

AVERAGE SERVICE

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Acheteur Vérifié

Published on 16/01/2018 à 10h12 following a purchase from 21/12/2017

For my first order, I found it good

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Acheteur Vérifié

Published on 15/01/2018 à 13h47 following a purchase from 04/01/2018

well done, thank you

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Acheteur Vérifié

Published on 15/01/2018 à 08h42 following a purchase from 29/12/2017

Good site, correct prices and careful and fast delivery!
I recommend

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Acheteur Vérifié

Published on 15/01/2018 à 08h01 following a purchase from 29/12/2017

Very good

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Acheteur Vérifié

Published on 10/01/2018 à 00h52 following a purchase from 18/12/2017

Very good

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Acheteur Vérifié

Published on 08/01/2018 à 23h45 following a purchase from 04/12/2017

perfect, I recommend

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