The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
For the purchase of a part at €3, I paid €7 for shipping. Total €10 ..... No comments!!!
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Response from Pieces Bateaux
Hello,
Shipping costs are not calculated based on the price of the parts but according to their weight.
It is true that the ordered part weighs less than 100g but you chose DPD shipping, and this is the same for the 0 to 1kg range.
Best regards.
T
Terry L.
Rating: 3 out of 5
following a purchase from 02/01/2025
Excellent service, quick response. However, the parts received, particularly the fuel filter for the Suzuki decanter filter, are not at all on par with the original Suzuki parts. This is a low-quality adaptable part. I ended up cleaning the original one and reinstalled it. Too bad. Otherwise, very good site.
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order.
We are surprised by your observation regarding the quality of the filter.
We compared it with the Suzuki filter and found no difference.
We will send you the photos by email.
Best regards.
S
Soraya S.
Rating: 3 out of 5
following a purchase from 16/12/2024
for delivery it's terrible, I received the package on the 20th and I went to pick it up myself on December 30th at the depot knowing that I paid for delivery. There is nothing serious about all that.
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Response from Pieces Bateaux
Hello, We are sorry that you were not satisfied with the delivery service. We have informed the carrier of your dissatisfaction. Best regards.
J
Jonathan L.
Rating: 1 out of 5
following a purchase from 17/12/2024
Not the right part and missing
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Response from Pieces Bateaux
Hello, Thank you for giving us more information. What is the problem you are encountering? We delivered the maintenance kit that you ordered for Yanmar 4JH2, 4JH3, 4JH4 engines. Remaining at your service. Best regards.
J
Jean G.
Rating: 3 out of 5
following a purchase from 27/10/2024
Shipping costs and the price of the part are twice as expensive, too bad because there is no reason for that.
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Response from Pieces Bateaux
Hello,
Although the part you ordered is small and light, we do not send by regular letter. For Corsica, we only offer tracked Colissimo shipments delivered against signature. In your case, the shipping cost was the same as the price of the part..
Best regards.
S
Sandra M.
Rating: 3 out of 5
following a purchase from 12/10/2024
Order still not received.
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Response from Pieces Bateaux
Hello,
Your order was shipped on October 30th. Given your destination in Polynesia, the delivery time may be 15 days.
Best regards.
M
Mehdi C.
Rating: 1 out of 5
following a purchase from 26/09/2024
Too long damaged parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. Due to a problem with the carrier, it was returned to us on 3/10 and we immediately reshipped it to you.
You received the part on 5/10.
We do not understand why this part is damaged, please send us photos so we can take your complaint into account.
Best regards.
M
Mohamed R.
Rating: 1 out of 5
following a purchase from 30/09/2024
I still haven't received my order
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. We are opening a claim with Colissimo.
We will keep you informed as soon as we have a response.
Best regards.
P
Philippe L.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good prices, a bit more expensive.
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Cleuton F.
Rating: 3 out of 5
following a purchase from 02/09/2024
Excessive delivery time! An abnormally sized box just for a head gasket. Not justified.
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Jean-Marc L.
Rating: 3 out of 5
following a purchase from 19/08/2024
this part does not quite match the thread of the Suzuki/Honda fitting.
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Laurent R.
Rating: 3 out of 5
following a purchase from 23/07/2024
Hello, I would have liked to put the type of my boat directly on the corresponding parts.
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Jean Louis C.
Rating: 3 out of 5
following a purchase from 23/07/2024
Delivery really too long
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Constantino P.
Rating: 3 out of 5
following a purchase from 06/07/2024
You ask for my opinion while I have been waiting for my order since July 6, it's not serious while my last order placed a few months ago went well, I still give 3 stars because I think it's an employee who didn't do his job properly
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Sébastien D.
Rating: 1 out of 5
following a purchase from 04/07/2024
ordered item does not match the one received
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Gerard C.
Rating: 3 out of 5
following a purchase from 26/06/2024
some difficulties in identifying the correct product reference without a request for identification by phone and email. a downside, the connectivity does not match the advertised product
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Jm A.
Rating: 3 out of 5
following a purchase from 23/06/2024
the cap of the spray paint arrived broken
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Henri C.
Rating: 3 out of 5
following a purchase from 10/05/2024
TOO LONG TO GET THE PART.
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Michel T.
Rating: 3 out of 5
following a purchase from 17/05/2024
Hello, I have received my order, only small downside, I ordered a fuel filter for my Suzuki DF90A ref: 15410-87L00, and I received ref: 15410-88L00. It's a shame.
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André S.
Rating: 3 out of 5
following a purchase from 23/05/2024
The system is average, I had to add a side screw to lock on the axis
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Roman B.
Rating: 1 out of 5
following a purchase from 10/05/2024
Order took a long time to arrive and once the parts were received the most important part was broken... I hope to at least have a good responsiveness from piecesbateaux.com
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Nancy D.
Rating: 3 out of 5
following a purchase from 26/05/2024
Quick shipping, parts a bit expensive...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Hello. I received my order after at least 15 days. The box was opened. A part is missing from the box. And..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
Impeccable delivery. But too many customs and shipping fees for a membrane and a spring.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2024
Delivery time, a bit long, excessive shipping costs,
Too bad because the part is okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2024
Why not send the parts via AMAZON as deliveries are free and faster. For AMAZON subscribers?
Thank you for your response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2024
You are quick to deliver the items the only downside is when an item is unavailable for whatever reason it should be displayed in the catalog it has been more than two months since I placed the order and it is unacceptable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2024
Does not correspond to my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2024
very very very long order to arrive, very disappointed
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, April 6 was processed on Monday, April 8.
However, the seal you ordered required a supply delay.
Your order was shipped as soon as all references were received.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2024
Too long to deliver more than 1 month
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2024
I was supposed to be delivered on Friday the 19th following an email and I was delivered on Saturday the 20th in the morning without a word to warn me, a day wasted waiting for nothing, very unhappy
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2024
Delivery times quite long. The product does not fully match my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2024
Order placed on 02/04, we are on 09/04, order still not received, impossible to track my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2023
Hello, I am a bit disappointed because the delivery person did not come to my home but left a notice in the mailbox, and on top of that, the customs fees I had to pay are excessive: over 184.00 euros, which makes me reluctant to order from you again; really sorry.
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Response from Pieces Bateaux
Hello, We are not responsible for tax rates. Your order was billed excluding taxes from us. Please note that the customs fees you paid are still lower than the French VAT of 20% which would have been 266 Euros in your case. We remain at your service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2024
Good service. Quality of the ordered product very mediocre
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2024
Still the problem suz010 that I couldn't find on my engine
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2024
I ordered a filter for the thermostat and received one that did not match the original reference nor the one on the packaging, that said return was handled by the merchant and refund was quite fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/02/2024
Delivery time too long
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Response from Pieces Bateaux
Hello,
Sorry that you were not satisfied with the delivery time of your order, but it was specified a 8-day supply time for the part you ordered.
Your order was shipped within 5 days.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2024
Delivered quickly, the oil filter compatible with Yamaha F50 is slightly smaller than the original filter.
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Response from Pieces Bateaux
Hello,
We acknowledge your comment, but we have never had any issues with this filter model to date.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2024
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
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