English 
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Rating: 3 out of 5
More than 10 days for delivery
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 3 stars
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Rating: 3 out of 5
The collection hours at the depot were not good. A trip for nothing.
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Rating: 1 out of 5
I ordered on June 1st and today is June 14th: I find the delays too long considering we are neighboring countries!
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Response from Pieces Bateaux
Hello,
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
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Rating: 3 out of 5
average quality of parts
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Rating: 1 out of 5
Part sent to the wrong address for the second time despite a first complaint...
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Response from Pieces Bateaux
Hello,
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
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Rating: 3 out of 5
The parts are OK, delivery too long
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Rating: 3 out of 5
Fast delivery too bad the price is a bit high
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Rating: 3 out of 5
The part is very good nothing to say, but 6€ for delivery for 1 seal is a bit excessive.
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Rating: 3 out of 5
Paid 7 euros to receive a week later, that's expensive
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Rating: 3 out of 5
Contact, advice, delivery. 5 stars. However, the price increase when I wanted to order online: deplorable.
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Rating: 3 out of 5
Good management on your part but for the reception it was complicated... I had to go to Frejorgues to pick up at the depot to get my package on the desired date.. you should have other delivery options than DPD. Best regards
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Rating: 3 out of 5
Good for the site and supplies.
But the carrier DPD should be removed as it was delivered after complaints to another relay.
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But the carrier DPD should be removed as it was delivered after complaints to another relay.
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Rating: 3 out of 5
Hello, the packaging of the cylinder head gasket I ordered leaves something to be desired, the gasket arrived all twisted, the cardboard packaging is not rigid enough to protect it.
Thank you for taking this into account
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Thank you for taking this into account
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Rating: 3 out of 5
I would have liked to be a little more informed about the progress of my order regarding the delivery, the package was in my mailbox without a signature.
Otherwise very good, thank you
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Otherwise very good, thank you
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Rating: 3 out of 5
Very satisfied with the supplier but my package sat for a week in Ajaccio.
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Rating: 1 out of 5
After receiving my order, I noticed that something was missing or it was added, but it was not the original parts for the engine that were supposed to arrive, so I managed to find other used parts and not the 9 that I received, so I was missing a gasket and a spring, so I will never order from you again, thank you.
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Response from Pieces Bateaux
Hello,
We are contacting you following the receipt of your order.
We are surprised that you left a negative review without contacting us beforehand. Because we always seek to find solutions in case of a problem.
In your review, you indicate that the received parts are not original.
This is correct and it was clearly stated on our site as all items are listed with their brand. These thermostat kits do not exist as such in original.
You also indicate that you were missing parts.
After verification, all the parts you ordered were indeed shipped.
If you were missing something, or if a part was not suitable, you should not hesitate to contact us and send us photos.
We remain at your service if you need us.
Best regards,
The Pièces Bateaux team
We are contacting you following the receipt of your order.
We are surprised that you left a negative review without contacting us beforehand. Because we always seek to find solutions in case of a problem.
In your review, you indicate that the received parts are not original.
This is correct and it was clearly stated on our site as all items are listed with their brand. These thermostat kits do not exist as such in original.
You also indicate that you were missing parts.
After verification, all the parts you ordered were indeed shipped.
If you were missing something, or if a part was not suitable, you should not hesitate to contact us and send us photos.
We remain at your service if you need us.
Best regards,
The Pièces Bateaux team
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Rating: 3 out of 5
Delivery wait too long
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Rating: 3 out of 5
delivery date not respected otherwise well packaged
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Rating: 1 out of 5
I have not received my package...
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Response from Pieces Bateaux
Hello,
Your package was shipped on April 1st.
Colissimo indicates that they tried to deliver the package to you on April 6th without success.
A new delivery was organized on April 7th also without success.
Colissimo indicates that the package is now available at your pickup point.
Best regards,
The Pièces Bateaux team.
Your package was shipped on April 1st.
Colissimo indicates that they tried to deliver the package to you on April 6th without success.
A new delivery was organized on April 7th also without success.
Colissimo indicates that the package is now available at your pickup point.
Best regards,
The Pièces Bateaux team.
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Rating: 3 out of 5
The order was announced within 5 days, I received it after 7 days. You might say there are two non-working days, but this was not indicated to me when ordering
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Rating: 3 out of 5
I paid for home delivery by colissimo and had to pick up my package at the post office due to a serious packaging issue, however, I have never been disappointed with any previous order.
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Rating: 1 out of 5
Despite a phone call to be sure of the compatibility of the parts. Confirmed by your technician, the parts are not compliant. Very disappointed
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Response from Pieces Bateaux
Hello,
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
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Rating: 3 out of 5
Hello, I am disappointed, the ordered part is not the right one.
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Response from Pieces Bateaux
Hello, can you tell us more about your problem? Your order was shipped on February 17 and we have not heard back from you until today. If there is an error regarding your order, our sales service is at your disposal to resolve the issue. If the ordered part does not correspond to your application, our technical service is at your service to find the part you need. Best regards, The Pièces Bateaux team.
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Rating: 3 out of 5
The box arrived a bit messy, some items were out of their packaging
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Rating: 3 out of 5
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
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Response from Pieces Bateaux
Hello,
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
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Rating: 1 out of 5
First order and very disappointed, I ordered two seals, one for the seawater pump and the other for the bearing seal, neither of them is suitable for seawater, they are really not worth their price.
Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
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Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
Response from Pieces Bateaux
Sir,
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
A
Rating: 1 out of 5
Should have been delivered Saturday, today is Monday and still not here.
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Response from Pieces Bateaux
Hello,
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
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Rating: 1 out of 5
DELIVERY TIME TOO LONG, ALSO I WAS NOT DELIVERED AT HOME THE CARRIER DID NOT PASS
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Please note that the delays on original parts can sometimes be very long and we are dependent on the manufacturers. Some references are not even stocked in Europe and come directly from the country of origin.
Regarding the delivery, we contacted the carrier who informed us: "The recipient being absent and unreachable on 24.11, the package was delivered to a relay point due to the new procedure"
Remaining at your service,
Best regards, the Pièces Bateaux team.
We are sorry that you were not satisfied with your ordering experience.
Please note that the delays on original parts can sometimes be very long and we are dependent on the manufacturers. Some references are not even stocked in Europe and come directly from the country of origin.
Regarding the delivery, we contacted the carrier who informed us: "The recipient being absent and unreachable on 24.11, the package was delivered to a relay point due to the new procedure"
Remaining at your service,
Best regards, the Pièces Bateaux team.
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Rating: 3 out of 5
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Exhaust gasket and intake gasket
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Rating: 3 out of 5
Bad delivery times
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Rating: 3 out of 5
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Rating: 3 out of 5
The delay between ordering and delivery is always too long.
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Rating: 1 out of 5
Part marked in stock or in stock but at the manufacturer so delivery time one week
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Response from Pieces Bateaux
Hello,
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.
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Rating: 1 out of 5
I never received my order.
And no one contacts us to remedy this problem.
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And no one contacts us to remedy this problem.
Response from Pieces Bateaux
Hello,
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.
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Rating: 3 out of 5
Processing time quite long.
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Response from Pieces Bateaux
Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
A
Rating: 3 out of 5
Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!
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Rating: 1 out of 5
Order placed on 11/08 on 21/08 still no news I call many times obviously no one answers. I send an email and there I am informed that my part is not available while it is on the site! No email to inform me that the order would be delayed or anything ... in fact they take orders without being sure they can fulfill them. After 12 days I canceled and requested a refund. They are not ready to see me again.
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Response from Pieces Bateaux
We had several exchanges by email with you regarding the follow-up of your order. 1 joint out of the 2 ordered has indeed been shipped and the remainder has been refunded. We are surprised by the content of your remarks. Your comment does not deserve a response from us.
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Rating: 3 out of 5
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
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Rating: 3 out of 5
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
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Rating: 3 out of 5
Good choice but high prices and expected deadlines not respected.
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