The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Delivery time not respected.
The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Processing time before shipping too long
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Response from Pieces Bateaux
Hello, You placed an order on August 4, and it was shipped on August 6. Excellent continuation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2021
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Fast delivery and quality close to the original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
shipping too slow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
the site is perfect but the delivery is very slow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2021
shipping costs high and long for a 50 g part
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
No major complaints but a delay too long between the order and delivery...
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2021
2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)
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Response from Pieces Bateaux
Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery time a bit long for my taste.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2021
I cannot blame the product as I still have not received it. Ordered to have it on site for my arrival during my trip (1200 km) after 4 days of waiting I will have to return without having finished having received nothing despite paying for shipping fees. So the product may be good but the shipping service is absolutely not up to par.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2021
Order placed at the beginning of April for a product indicated in stock. At the end of May I still have not received the pump. After several requests for information where I am told 15 days of additional delay each time, I am still waiting. No commercial gesture or proposal for an equivalent product, just a refund proposal. I remind you that it has been 8 weeks of waiting so I am not satisfied, nor with the responses provided.
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
I ordered a revision kit for an outboard motor, all the parts were available loose in the box and I think I'm missing some.
Lack of seriousness on this point
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Good material, a bit long considering it's in stock
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
Total lack of respect for the customer. Only one accessible message: 'order in preparation'................
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Response from Pieces Bateaux
Hello, We do not understand your message. Your order was shipped on May 11 and you received an email informing you that it was shipped with the tracking number and the carrier's link for tracking. The status of your order is also accessible from your customer account. After verification, we see that your package has not yet been delivered to this day. We will file a complaint with the carrier as this excessively long delay is not normal. Despite the holiday, your package should have been delivered to you. We will get back to you quickly as soon as we have information on the status of your package. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2021
A part was missing in the package. Lost day of leave because repair 80 km away impossible.
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Response from Pieces Bateaux
Sir, We shipped your order on 26/4 and you received it on 29/4. You informed us that a part was missing on 29/4 and we shipped it to you the same day. You received the missing part on 30/4. Human error. It is difficult to be more responsive. Best regards, The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
the parts are correct, but the delivery time is too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2021
Very good fast delivery, product quality to see too much to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
Shipping too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response.
Thank you in advance.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
Delivery time of 7 days for parts in stock. If not, products conform to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
the order is not complete
I will reevaluate after installation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Delay too long / parts do not match
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Response from Pieces Bateaux
Hello,
The opinion of our customers is very important to our company.
We put all our energy into satisfying all our customers.
Regarding your order, it was shipped in 2 parts because we informed you that some items were temporarily unavailable from the manufacturers. We shipped the first part of your order on 17/12/20 and the balance on 13/01/21. You could have canceled all or part of your order if the delays did not suit you.
Regarding your comment about the parts that would not fit, you never contacted us for a return request. Please contact us to explain the problem in more detail and we will find a solution.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
received late because not available although it was not specified on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
After ordering my parts, I received them more than 3 weeks later? Just for drain plugs for the lower unit and engine for 5 HP motors. Don't be in a hurry and especially if they had given me their delivery time I wouldn't have ordered from them.
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Response from Pieces Bateaux
Hello,
Our customers' feedback is very important to us, in order to continuously improve our services.
You placed your order on 27/11. Due to a stock shortage of the cap at Honda, we could only ship your order on 10/12. But that does not explain the delay.
You are located in Switzerland, and in the current health context, the transport of parcels coming from France is disrupted.
Remaining at your service,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
delivery problem in several times, and long wait for packages
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Response from Pieces Bateaux
Hello,
Part of the parts you ordered comes directly from the Mercury stock in Belgium which explains the various deliveries.
With the current crisis, shipping times have unfortunately been extended, as carriers are overwhelmed
We hope to count you among our loyal customers.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Satisfied..good delivery, but wrongly announced a week later !!!!!!
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Response from Pieces Bateaux
Hello,
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Non-functional parts...
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Response from Pieces Bateaux
Hello,
You contacted us on 27/10 informing us of a problem.
We replied on 28/10 but have not heard back from you.
For us, the problem was resolved.
We remain at your disposal if needed.
Best regards,
The Pièces Bateaux team
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