Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
delivery problem in several times, and long wait for packages
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Response from Pieces Bateaux
Hello,
Part of the parts you ordered comes directly from the Mercury stock in Belgium which explains the various deliveries.
With the current crisis, shipping times have unfortunately been extended, as carriers are overwhelmed
We hope to count you among our loyal customers.
Best regards,
The Boat Parts team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Satisfied..good delivery, but wrongly announced a week later !!!!!!
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Response from Pieces Bateaux
Hello,
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Non-functional parts...
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Response from Pieces Bateaux
Hello,
You contacted us on 27/10 informing us of a problem.
We replied on 28/10 but have not heard back from you.
For us, the problem was resolved.
We remain at your disposal if needed.
Best regards,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
Hello,
waiting for 3 weeks without any information is a shame.
but the order finally arrived.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Hello, I have received my order but the problem is that the sealing O-ring of the piston rod is not the correct diameter, while the kit is intended for all engines from 35hp to 115hp, mine is a 75hp from 1996. They should specify the year of the engines because there is no return of parts yet the package is not opened.
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Response from Pieces Bateaux
Sir,
It is very difficult to have exhaustive descriptions of the parts.
Regarding Mercury parts, the year is not the criterion that validates the compatibility of a part. Only the engine serial number allows for verification.
Our technical service is available to our customers for any reference verification and responds very quickly.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
several ordered parts, and two are missing despite payment and waiting for three weeks.. no news!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Non-compliant part, sent an email to report it, no response!
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Response from Pieces Bateaux
Sir,
You contacted us on 15/8 and we replied on 17/8.
Since then, we have had no news from you.
We are at your disposal,
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Good but a bit long delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Almost a week to receive the package by colissimo ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
Order received on time, but the package arrived damaged and the steering wheel has large scratches.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Packaging too weak for the weight of 30 kg. See my email sent to commandes@...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Damaged box. Missing parts. See my email sent to commandes@....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2020
Order received on time, the product is as ordered but shipping costs are excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Hello, in my first order of 15/5 I ordered 2 turbines for Mariner 3.3 but I received Mercury 47-952892 turbines, which do not match. The diameter is 43 instead of 35mm and the shaft diameter is 12 instead of 9mm. In an emergency, I made adjustments, but it does not work properly. Please find me the correct impeller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
I ordered a hatch (equipment door) but once installed I found that it was not watertight. The only response from Pieces bateaux is to dismantle the hatch and return it for a refund. I would have preferred a replacement with a watertight model or the provision of a seal...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Too bad the ordered parts were not the right ones especially when they are worth €1000
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
No visibility regarding the availability of the part on the website. The part had to be ordered and caused a delay in delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
The parts are compliant but the delivery time is too long for items in stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
A bit expensive for plastic.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2020
Hello, the tarp hooks I received do not match the photo in the catalog, a 6 mm elastic does not fit inside I cannot use them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
Delivery issue, first package lost, second package received in 15 days. Good responsiveness from piecesbateaux.
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Response from Pieces Bateaux
Hello,
We regret the delivery issues you are experiencing, and we hope to count you among our loyal customers.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2019
Very expensive for these two pieces of scrap metal, it comes back to a few cents in manufacturing, abusive prices
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Response from Pieces Bateaux
Hello,
We acknowledge your message but we are not responsible for the prices set by manufacturers.
The parts you ordered are not just scraps of metal but carburetor jets. We are lucky to still find these parts which are intended for old engines. Otherwise, we would have to specifically machine these parts, and they would be even more expensive.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Lack of communication I had ordered a 2t bardhal oil can and received a total instead without being informed or refunded because the total is cheaper
Disappointed I don't think I will order again on this site
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Response from Pieces Bateaux
Hello Mr. MACAIGNE,
We are sincerely sorry that you were not satisfied with your first order.
When a product is unavailable, we systematically contact our customers to inform them.
In your case, there was an oversight and we apologize for that.
Regarding lubricants, we have decided to gradually replace the Bardahl oil range with those offered by Total. We assure you that Total products are of equivalent or even superior quality.
As for the price, it is a coincidence that the price is slightly lower today. We regularly update our lubricant prices, as they fluctuate like all petroleum products.
We remain at your service, and wish you all the best.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2019
7€ to ship 2 seals and an anode is a bit expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Order received late otherwise very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2019
This is not the right cable, can you return it and receive the correct model?
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Response from Pieces Bateaux
Hello,
What is your problem?
Does the cable received not match the one you ordered?
Or does the reference you ordered not match your needs?
Please clarify your question so that we can assist you.
You can contact us by phone or email.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Not enough details in the content of the order
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Response from Pieces Bateaux
Hello,
We are following up on your comment.
Can you inform us of what information you need?
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Despite good advice, the propeller cannot fit on the boat, I will contact the advisor again thank you
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Response from Pieces Bateaux
Hello,
We acknowledge receipt of your message.
The technical service has verified the characteristics of the propeller with your engine and it should fit. We invite you to contact our technical service again so that we can understand the problem and provide you with a solution.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2019
Well received
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Response from Pieces Bateaux
We thank you for your understanding and remain at your service. The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2019
should negotiate lower prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2019
delivery much too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2019
The order made by mistake does not correspond and also a problem reaching you by phone after about twenty attempts
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Response from Pieces Bateaux
Hello, After verification, it appears that there was a miscommunication regarding the part reference. We have found the reference you needed and it will be shipped to you soon. Thank you in advance for your trust in our company. Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
The package is torn, extremely dirty! It's better to use cardboard rather than plastic
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2019
I regret to note that their business practices are more than questionable. The images provided as illustrations of the product do not correspond to what they actually deliver; if you order original parts, they deliver the white product version. (supposedly you did not specify). but at the price of the original! Then if you are not satisfied, they offer you a €5 voucher for your next purchase, this way they can get you a second time. Never again!!
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis. In your case, we do not agree with your opinion. We are official MERCURY distributors and therefore always prioritize QUICKSILVER products. However, it happens that the factory has too long delays. To avoid penalizing our customers, we ship them a SIERRA product. Indeed, it may happen that we deliver, for example, SIERRA filters, but this is only for timing reasons. For your information, the price proposed for our QUICKSILVER products is based on the SIERRA price. Our customers are therefore winners and not losers as you think. We offered you a voucher because it seemed simpler to proceed this way. But we could have proceeded with an exchange. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. We remain at your service, Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
not enough details on the parts of the small 4, 5 and 6 hp engines, we should have 3D images of the parts and improve your search engine, some parts not found.......but still good. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2019
see below
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Response from Pieces Bateaux
Hello,
We are sincerely sorry for the problem you encountered.
Transport issues can happen. Did you take photos of the package in the condition you received it so that we can inform the carrier?
If the package seemed too damaged to you, it should have been refused.
We will contact you quickly to find out the missing parts and replace them for you.
Thank you for your understanding.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2019
Average because in the maintenance kit I bought, the fuel filter was not suitable for my engine... the rest was, fortunately!!
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Response from Pieces Bateaux
Hello,
We will redo a verification of what we sent you as well as the nomenclature of our kit regarding the problem you reported in order to understand if there was an error.
We strive to verify the compatibility of the parts but there are so many different versions, sometimes with modified assemblies, that a 100% success rate is difficult.
In any case, our collaborators remain available, and you just need to contact us so that we can find a solution together.
Thank you for your understanding, best regards.
The PIECESBATEAUX.COM team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2019
fast delivery but lacks protection for a gasket that could have been folded in a simple bubble envelope without cardboard to stiffen the whole thing
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Response from Pieces Bateaux
Hello,
We take your remark into consideration in order to continue improving our services.
When it comes to a large or fragile gasket,
such as a cylinder head gasket for example, we use cardboard envelopes.
Thank you for your trust, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Spent a long time on the site to really find the right reference for my Yamaha 40Q engine. I only found the gaskets for the turbine housing and the thermostat gasket. Otherwise, the rest seems perfect.
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Response from Pieces Bateaux
Hello,
We are happy that you find our site pleasant.
It is true that we offer many products but some references may be missing.
It is difficult to be complete as there are so many parts.
Do not hesitate to contact us so that we can help you.
In most cases, we manage to find the references our customers ask for.
Thank you for your trust, we wish you a good continuation.
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