The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
part ordered on May 21, delivery promised for the 24/25 at the latest, order received on May 29! the part was supposedly in stock....
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Response from Pieces Bateaux
Hello,
We are sincerely sorry for the delay in your delivery. If the parts are not available in stock with us, but are available at the factory, we are able to meet very short delivery times. Unfortunately, in your case, our delivery was lost and this caused a delay in our shipment.
Thank you for your understanding, we wish you a good continuation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
no response to requests following a delivery not conforming to the order. Despite their mistake, they keep the credit, you have to place a new order with new shipping costs, unacceptable.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
As of 21/05/2019, it has been a month since my engine has been opened and I am waiting for a very basic part (water pump), I have been sent the wrong model twice and I am accused of not having provided the engine numbers, which has been done several times. Anyway, Anaïs is responsive by email but in the end for not much and I advise you not to call the technical service, they just give you the runaround and ask you to send an email that the technician will not read.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
We are sincerely sorry for the difficulties you have encountered with our services.
We are now implementing actions to find the part you need.
We will analyze what has clearly not worked, so that your unfortunate experience does not happen again.
We hope that you will renew your trust in our company, as we work every day to satisfy our customers.
We again apologize for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2019
For some items, a sufficiently precise description is missing. I bought a priming bulb that I thought had no anti-return device: missed, upon unpacking it turns out that the bulb is equipped with such a system. Given the cost of the product and shipping fees, I threw the product away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2019
Hello,
The delay was a bit long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
ordered on Saturday, received the following Friday (Wednesday being a holiday)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2019
Significant delivery delays, lack of information
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2019
Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.
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Response from Pieces Bateaux
Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Part not in stock, more than 15 days to be delivered, too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Very good, but I didn't find my antifouling
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
Very poor anodes very expensive and the fitting does not match reality even pdf for 90 hp mercury engine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
The order preparation time a bit long (3 days)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2019
Hello, even though we proposed to return the order, I find it unfortunate for a web sales site not to have contractual photos. The water pump kit does not include the key while it is clearly visible in the photo. Whether it's a fault of the supplier or not, it's not my problem. I strongly encourage you to include contractual photos to avoid frustrating and putting customers who expect a complete kit (... with key...) for a planned intervention in a difficult situation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
I did not receive the correct part ordered I am waiting for the exchange
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2019
order arrived very quickly but does not correspond and head gasket bent and broken in the packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Improvements needed for parts search
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
impossible to reach customer service by phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2019
The part does not meet my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Order compliant with the product but delivery a bit long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2019
Packaging of the item torn. Fragile material. It broke during its first use. Not suitable for boat engines
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a spark plug wrench that we regularly sell. So far, customers who have purchased this item are satisfied. As it is a mechanical key, we do not understand how this material could break, especially since a spark plug must be screwed in by hand until it contacts, then use the key for a light torque (and without leverage)
In the case of a break during loosening, significant resistance is abnormal, and the use of a penetrating oil is recommended.
In any case, using the tool until its breakage (for the installation/removal of a spark plug) shows that something else is at play.
After checks, we have not received any feedback from you regarding this incident. We remain available. If you wish, we invite you to fill out the FORM present on our homepage of the site, to make a return request. We will then analyze your request.
We strive to do everything possible to satisfy you, again presenting our apologies for the inconvenience caused.
Sincerely,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2018
I only received part of the order (a complete water pump kit). When I claimed the rest, they wanted to charge me for it, claiming it was included in the lot when it wasn't; Paypal resolved the issue.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Wide selection of parts, delivery time too long, order placed on the weekend, received the following Friday, 'in colissimo'!... a weekend lost...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
For an order placed and paid since November 7, 2018, for which I was assured that delivery would be at the latest by November 20. To this day, I still have not been delivered and without any explanation if I had inquired on November 19; by phone. Being a boat rental company, I intended to work regularly with you, I had already prepared another order but I think I will look elsewhere. Regards.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Some products are mid-range but deadlines respected and good prices compensate...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
Parts received, poorly packaged in bulk and poorly protected, a spark plug even came out of its box. Good price but need to make an effort on this point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2018
Hello, The product does not quite match, in reality the speedometer stops at 60MPH and not 65MPH as indicated on your site.
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In the case of your order, after verification, the reference shipped is indeed in accordance with the item ordered. But you allow us to highlight an error in the Mercury manufacturer's catalog! Indeed, under ref 895285Q41, the description in the official Mercury catalog very clearly states "from 10 to 65 MPH" while the actual speedometer dial is graduated up to 60MPH. We will inform the factory with whom we are in daily contact. We strive to do everything possible to satisfy you, once again apologizing for the inconvenience caused. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2018
Bad part not enough details
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2018
incomplete order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
Order well received. Nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2018
I bought a propeller with the size advice from the technical service. After testing, the propeller does not fit. I am offered to take it back only if I have not used it. I reply that it was impossible for me to know it would not fit without mounting it. I ask them to exchange it for the dimensions initially requested. They tell me that the dimension does not exist in this propeller. I prove to them that the requested dimension does exist. They apologize for their mistake but still refuse to take back the propeller. I am offered to reorder the requested propeller with a discount at my expense as if I had made a mistake. I do not accept their proposal so my review is withdrawn.!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2018
I confirm that it is a good site but it's a shame they don't take back certain parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2018
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
package very poorly done! delivered completely smashed...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2018
Unhappy with the order received 2 weeks later.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2018
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2018
Practical and ergonomic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
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