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Rating: 3 out of 5
Hello,
The delay was a bit long.
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The delay was a bit long.
Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 3 stars
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Rating: 3 out of 5
ordered on Saturday, received the following Friday (Wednesday being a holiday)
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Rating: 3 out of 5
Significant delivery delays, lack of information
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Rating: 1 out of 5
Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.
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Response from Pieces Bateaux
Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.
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Rating: 3 out of 5
Part not in stock, more than 15 days to be delivered, too long.
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Rating: 3 out of 5
!!!!!!!
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Rating: 3 out of 5
Very good, but I didn't find my antifouling
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Rating: 1 out of 5
Very poor anodes very expensive and the fitting does not match reality even pdf for 90 hp mercury engine
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Rating: 3 out of 5
The order preparation time a bit long (3 days)
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Rating: 3 out of 5
Hello, even though we proposed to return the order, I find it unfortunate for a web sales site not to have contractual photos. The water pump kit does not include the key while it is clearly visible in the photo. Whether it's a fault of the supplier or not, it's not my problem. I strongly encourage you to include contractual photos to avoid frustrating and putting customers who expect a complete kit (... with key...) for a planned intervention in a difficult situation.
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Rating: 3 out of 5
I did not receive the correct part ordered I am waiting for the exchange
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Rating: 1 out of 5
order arrived very quickly but does not correspond and head gasket bent and broken in the packaging.
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Rating: 3 out of 5
Improvements needed for parts search
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Rating: 3 out of 5
impossible to reach customer service by phone.
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Rating: 1 out of 5
The part does not meet my expectations
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Rating: 3 out of 5
Order compliant with the product but delivery a bit long
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Rating: 1 out of 5
Packaging of the item torn. Fragile material. It broke during its first use. Not suitable for boat engines
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a spark plug wrench that we regularly sell. So far, customers who have purchased this item are satisfied. As it is a mechanical key, we do not understand how this material could break, especially since a spark plug must be screwed in by hand until it contacts, then use the key for a light torque (and without leverage)
In the case of a break during loosening, significant resistance is abnormal, and the use of a penetrating oil is recommended.
In any case, using the tool until its breakage (for the installation/removal of a spark plug) shows that something else is at play.
After checks, we have not received any feedback from you regarding this incident. We remain available. If you wish, we invite you to fill out the FORM present on our homepage of the site, to make a return request. We will then analyze your request.
We strive to do everything possible to satisfy you, again presenting our apologies for the inconvenience caused.
Sincerely,
The Boat Parts Team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a spark plug wrench that we regularly sell. So far, customers who have purchased this item are satisfied. As it is a mechanical key, we do not understand how this material could break, especially since a spark plug must be screwed in by hand until it contacts, then use the key for a light torque (and without leverage)
In the case of a break during loosening, significant resistance is abnormal, and the use of a penetrating oil is recommended.
In any case, using the tool until its breakage (for the installation/removal of a spark plug) shows that something else is at play.
After checks, we have not received any feedback from you regarding this incident. We remain available. If you wish, we invite you to fill out the FORM present on our homepage of the site, to make a return request. We will then analyze your request.
We strive to do everything possible to satisfy you, again presenting our apologies for the inconvenience caused.
Sincerely,
The Boat Parts Team.
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Rating: 1 out of 5
I only received part of the order (a complete water pump kit). When I claimed the rest, they wanted to charge me for it, claiming it was included in the lot when it wasn't; Paypal resolved the issue.
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Rating: 3 out of 5
Wide selection of parts, delivery time too long, order placed on the weekend, received the following Friday, 'in colissimo'!... a weekend lost...
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Rating: 1 out of 5
For an order placed and paid since November 7, 2018, for which I was assured that delivery would be at the latest by November 20. To this day, I still have not been delivered and without any explanation if I had inquired on November 19; by phone. Being a boat rental company, I intended to work regularly with you, I had already prepared another order but I think I will look elsewhere. Regards.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 3 out of 5
correct
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Rating: 3 out of 5
Some products are mid-range but deadlines respected and good prices compensate...
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Rating: 3 out of 5
Parts received, poorly packaged in bulk and poorly protected, a spark plug even came out of its box. Good price but need to make an effort on this point.
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Rating: 1 out of 5
Hello, The product does not quite match, in reality the speedometer stops at 60MPH and not 65MPH as indicated on your site.
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In the case of your order, after verification, the reference shipped is indeed in accordance with the item ordered. But you allow us to highlight an error in the Mercury manufacturer's catalog! Indeed, under ref 895285Q41, the description in the official Mercury catalog very clearly states "from 10 to 65 MPH" while the actual speedometer dial is graduated up to 60MPH. We will inform the factory with whom we are in daily contact. We strive to do everything possible to satisfy you, once again apologizing for the inconvenience caused. Best regards, The Boat Parts Team.
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Rating: 3 out of 5
Bad part not enough details
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Rating: 3 out of 5
incomplete order
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Rating: 3 out of 5
Order well received. Nothing to say
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Rating: 1 out of 5
I bought a propeller with the size advice from the technical service. After testing, the propeller does not fit. I am offered to take it back only if I have not used it. I reply that it was impossible for me to know it would not fit without mounting it. I ask them to exchange it for the dimensions initially requested. They tell me that the dimension does not exist in this propeller. I prove to them that the requested dimension does exist. They apologize for their mistake but still refuse to take back the propeller. I am offered to reorder the requested propeller with a discount at my expense as if I had made a mistake. I do not accept their proposal so my review is withdrawn.!!!!!!!!!!!!!
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Rating: 3 out of 5
I confirm that it is a good site but it's a shame they don't take back certain parts
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Rating: 3 out of 5
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
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Rating: 3 out of 5
package very poorly done! delivered completely smashed...
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Rating: 1 out of 5
Unhappy with the order received 2 weeks later.
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Rating: 3 out of 5
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
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Rating: 3 out of 5
Practical and ergonomic
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Rating: 3 out of 5
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
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Rating: 3 out of 5
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
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Rating: 3 out of 5
Compliant with the order, but very long delay for certain parts.
I still recommend it.
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I still recommend it.
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Rating: 1 out of 5
After checking my account, I have not yet received my money !!!!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 1 out of 5
incomplete package to date no missing seals received!!! Seller to be discouraged, thank you
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 3 out of 5
For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.
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